Monitoring Trends in Student Satisfaction

Over the last decade, the assessment of student experience has gained significant prominence in Australian higher education. Universities conduct internal surveys in order to identify which of their services students rate higher or lower on importance and performance. Thus, institutions can promote highly performing areas and work on those needing improvement, while students are given an opportunity to influence decision-making in both academic and non-academic spheres of campus life. National student surveys conducted by the government aim to maintain quality assurance in the sector, benchmark outcomes, and, in some cases, reward better performing institutions. This paper outlines the findings of a study which monitored the entire student experience in a large metropolitan multi-campus university during 2005–2011. A specially designed biennial survey was repeated across the years, and completed over the period by 10,562 students from all key cohorts. This paper discusses the trends in perceived importance and performance of various university services and key issues the university has been addressing in order to enhance student experience. It concludes that: (a) the time series data provide a powerful lens into the university’s strategies, initiatives and actions which worked well and those needing further effort or adjustment; (b) it is the total experience of the university that shapes students’ judgements, not just what happens in the classroom; and (c) taking a systematic approach to student feedback, and acting on the results in a timely manner, can significantly improve student engagement and satisfaction.     

Let’s search together,but not too close! An analysis of communication and performance in collaborative information seeking

Communication is considered to be one of the most essential components of collaboration, but our understanding as to which form of communication provides the most optimal cost-benefit balance lacks severely. To help investigate effects of various communication channels on a collaborative project, we conducted a user study with 30 pairs (60 participants) in three different conditions – co-located, remotely located with text chat, and remotely located with text as well as audio chat, in an exploratory search task. Using both quantitative and qualitative data analysis, we found that teams with remotely located participants were more effective in terms of being able to explore more diverse information. Adding audio support for remote collaboration helped participants to lower their cognitive load as well as negative emotions compared to those working in the same space. We also show how these findings could help design more effective systems for collaborative information seeking tasks using adequate and appropriate communication. We argue that collaboration is an important aspect of human-centered IR, and that our work provides interesting insights into people doing information seeking/retrieval in collaboration.     

Application of machine learning in higher education to assess student academic performance,at-risk,and attrition: A meta-analysis of literature

Education and Information Technologies - Recently, machine learning (ML) has evolved and finds its application in higher education (HE) for various data analysis. Studies have shown that such an...     

The determinants of individuals’ perceived e-security: Evidence from Malaysia

Despite the critical role of individuals’ perceived security in an online environment, previous research has not attempted to comprehensively study the influences and interrelations between the determinants of online individuals’ perceived security. This research employs five theories to examine the interrelations that might exist between the antecedents of individuals’ perceived security in online environment in Malaysia. It is the first attempt to empirically examine the interrelations of the confidentiality related factors identified in the literature which is a significant original contribution. A questionnaire was the primary research methodology and structural equation modeling was employed to test the hypotheses. The findings suggest that individuals’ perceptions about security are significantly influenced by their perceived technical protection while technical protection was found to be influenced by website design features. Moreover, it was found that individuals’ perceptions toward internally provided assurances are highly influenced by externally provided assurances. However, the results found no significant relations between internally and externally provided assurances about a website's security. The findings imply that e-retailers should launch well-designed websites and communicate the technical protection capabilities of their websites to address individuals’ security concerns. The results also suggest that e-traders should consider the factors influencing individuals’ security perceptions when designing/developing their websites.     

An Evaluation of the Point-of-Care Analyzer,i-Smart 30, for Measurement of Electrolytes

Analytical functioning of a point-of-care analyzer, i-Smart 30 (i-sens: Seoul, South Korea), for electrolyte quantification was investigated at Sant Parmanand Hospital, a tertiary-care hospital in Delhi, India. Samples that were received for electrolyte assay were assayed, double-blinded for their Na and K level using the arterial blood gas analyzer, the ABL 555 (Radiometer, Copenhagen) and the i-Smart 30 electrolyte analyzer. There was satisfactory correlation between the results obtained with the two analyzers with an encouraging bias, standard deviation and the 95 % limits of agreement between the data generated for Na and K levels. The performance of the i-Smart 30 would be satisfactory during the point-of-care measurements of Na and K levels in emergency rooms and clinical laboratories with inadequate infrastructure only if its day-to-day performance was monitored to ensure reliability of the generated reports.     

Design of Allele Specific PCR for Rapid Detection of CYP3A5 (A6986G) and Mdr-1 (C3435T) Polymorphisms

Single nucleotide polymorphisms in CYP3A5 (A6986G) and MDR-1 (C3435T) genes have been shown to be associated with the pharmacokinetics of tacrolimus in case of renal transplant recipients. Knowing these genotypes of the recipients before undergoing transplantation, is therefore essential for physicians to adjust the starting dose of tacrolimus in order to avoid drug induced nephrotoxicity. We have designed an allele specific PCR method for easier and rapid detection of these polymorphisms. 20 Indian renal transplant recipients on tacrolimus who developed nephrotoxicity within 1 month of transplantation and 58 Indian non-transplant subjects having the risk factors for kidney disease i.e. hypertension or diabetes or the family history of these, have been studied for these SNPs by allele specific PCR method. The data suggest that the heterozygosity of CYP3A5 and mutant allele frequency of MDR-1 SNP is higher in transplant patients as well as in general population.     

Muslim learners in English schools: a challenge for school leaders

Faith identity is emerging as significant for Muslim students in the post 9/11 scenario, with implications for their education and wider social cohesion. This poses challenges to school leaders, raising issues not only linked to student achievement and performance, but also with regard to students’ identity constructions and their educational engagement. The paper draws on data collected from a small number of teachers and Muslim students from two secondary schools in England, looking at how Muslim students experience their identity in the school context and with what implications for their educational engagement. It also discusses the challenges for educational leaders/teachers in managing ‘Muslimness’ on educational sites. The data indicate that the increasing engagement with faith identity can be a response to experiences of discrimination, marginalisation and negative media. The paper highlights the need for communication and understanding across differences, underpinned by an equally pressing need for the recognition of religious and cultural diversity.     

Hearing and Talking to the Other Side: Antecedents of Cross-Cutting Exposure in Adolescents

Although scholars have enthusiastically examined the outcomes of cross-cutting exposure, few studies have explored its antecedents. Moreover, most studies have attended to adults. But it is during adolescence and early adulthood that citizens are most likely to be socialized into valuing and engaging in heterogeneous discussion. The present study employs a panel survey of American adolescents, age 12 to 17, to examine the predictive power of home, school, and media use variables on two outcomes related to valuing and talking to the other side. Our findings demonstrate that adolescents’ attitudes toward valuing cross-cutting exposure as well as indulging in heterogeneous talk are consistently predicted by concept-oriented home environment and school curriculum. Among the media variables, cable news negatively and newspaper and online news positively influenced our outcome variables. Implications are discussed.     

Universities and the knowledge-based economy: perceptions from a developing country

This paper considers the role of universities in the creation of a knowledge-based economy (KBE) in a developing country, Pakistan. Some developing countries have moved quickly to develop a KBE, but progress in Pakistan is much slower. Higher education plays a crucial role as part of the triple helix model for innovation. Based on the perceptions of university leaders and academic staff, the paper examines how the transformation towards a KBE in Pakistan is viewed within higher education and identifies some of the blockages and contradictions that hinder development. In particular, the paper suggests that a more integrated education system bringing together primary, secondary and tertiary education to work for a common purpose will be essential.