Engaging suppliers in CRM: The role of justice in buyer–supplier relationships

Given the crucial role of suppliers in collaborative supply chains, it is surprising that little attention has been paid to the nature and management of supplier relationships in the implementation of a retailer's Customer Relationship Management (CRM) strategy. To address this gap in the extant literature, the theory of organizational justice is used to explore the extent to which perceived fairness in buyer–supplier relationships supports or inhibits supplier engagement with the CRM process. The rationale is that suppliers who feel fairly treated by key retail customers are more likely to invest resources in the acquisition and use of data central to the retailer's CRM strategy. By empirically testing a conceptual model linking downstream CRM to upstream SRM, the results provide evidence to indicate that customer data use is significantly influenced by perceptions of fairness, particularly with respect to the distribution of rewards, and the transparency of decision-making processes. As a key criticism of CRM centers upon the failure of organizations to exploit the full potential of customer data, the results highlight the usefulness of understanding the relational linkages between buyers and suppliers and the consequential behavior of suppliers in terms of engagement with customer data vital to the success of retailers’ CRM strategies.     

‘Who’s that girl sitting with the boys?’: negotiating researcher identity in fieldwork with adolescent boys

ABSTRACT

The aim of this paper is to discuss the negotiation and performance of researcher identities while conducting fieldwork. It draws on a larger study of masculinities, health and physical education, and sport in an elite boys’ school to analyse the researcher’s role as a female ethnographer in the world of health and physical education in boys’ schooling. Using data drawn from field notes, reflections, and observations from six months of fieldwork at the school, this paper joins a growing body of research, which attests to the importance of making known the ‘hidden histories’ of qualitative research. The significance of this paper is twofold. Firstly, it lies in recognising the details of how researchers position themselves in the field, negotiate and renegotiate their identities, and the significance of social dynamics and relationships to this process. Secondly, it raises awareness of the implications of negotiating researcher identities and embodied experiences in the field and suggests this analysis should become more public in qualitative research.     

Preparing Minority Adolescents to Blend Work and Family Roles: Increasing Work-Family Conflict Management Self Efficacy

Ethnic identity, information about the world of work, and mastery in specific career skills crucially impact the process of career development among minority adolescents. Identity and conflict management skills also affect one of the major stressors experienced by employees today: the work-family conflict. This paper presents a culturally appropriate career intervention program for increasing Israeli Arab adolescents’ self-efficacy to manage work and family roles, and feedback from 15 participants in a preliminary pilot intervention. The program comprised three units: identity exploration, information, and skill transfer. The intervention was grounded in the career development literature on minorities, on work-family conflict research, and on social cognitive career theory. The proposed strategy also included process variables comprising critical career intervention components. The program is seen as having potential for being implemented in other cultural contexts.     

Socio-cultural differences between Jewish and Arab teachers’ attitudes toward career education in Israel

Teachers’ attitudes towards career education play a crucial role in the successful implementation of relevant career related programs in school curriculum. In the current study, attitudes towards career education are investigated among 202 Israeli Arabs and 136 Israeli Jewish teachers. Results demonstrated similarity in the general pattern of ranking of importance of career education goals, but significant differences emerged in relation to a number of issues (e.g. self-knowledge, familiarity with range of occupation, experience with choice making). Differences are discussed as a reflection of diverse world-views, a disparity between majority and minority status and a difference in social structure.     

Storybook writing in first grade

Research literature on writingstorybooks overlooks first graders. This ispuzzling as children enter first grade havingemergent literacy, in reading, writing, andstory composition. It may reflect the belief that at thisage children should learn to read and write(conventionally) as the curriculum demands,while elaborate writing is assumed be taughtand developed in higher grades. This study investigated story writing by Arab(N = 184) and Jewish (N = 321) first graders inIsrael. The children were presented with fourrelated pictures, asked to paste them in thesequence of their choice in a booklet, and thento write a narrative in their first language(Arabic or Hebrew). Writing the storybook wasperceived as a space for literacy development,and was tested in the contextof two instruction methods: Success For All(SFA) and whole-class Active Learning (AL). Theclasses were observed and teachers wereinterviewed on writing instruction.Nineteen categories of writing yieldedthree clusters–factors: book print awareness,writing conventions, and story quality. Thesethen served as measures for writing outcomes. Jewish and Arab children in SFA achieved higherscores than AL students; the Jews were higherthan the Arabs on most categories, but theestimate gain was highest for Arabs in SFA. The effect of SFA was highest for at-riskJewish students and lowest for at-risk Arabstudents. The results are discussed against thelinguistic and cultural background of the twogroups and in respect of their implications forwriting instruction in a bilingual context.     

Role salience and anticipated work--family relations among young adults with and without hearing loss

This study examined the effect of hearing status on role salience and anticipated work-family relations among 101 unmarried young adults aged 20-33 years: 35 with hearing loss (19 hard of hearing and 16 deaf) and 66 hearing. Participants completed the Life Role Salience scale, anticipated conflictual relations scale, anticipated facilitory relations scale, and a background questionnaire. The deaf participants demonstrated a significantly higher level of commitment to work but anticipated the significantly lowest level of conflict. Hearing status was a significant variable in predicting anticipated conflictual relations among all participants. Mode of communication was a significant predictor of conflictual relations among the hearing loss group. Implications for theory and practice were discussed.     

Singing our song: the affordances of singing in an intergenerational,multimodal literacy programme

This exploratory case study examined the affordances of singing as a multimodal literacy practice within ensembles that featured art, singing and digital media produced in an intergenerational programme that served a class of kindergarten children and community elders. The programme that was set up by the study in collaboration with a rural school and elders' organisation saw participants meet one afternoon a week for most of a school year. Study questions concerned the meaning making and relationship‐building opportunities afforded to the participants as they worked through chains of multimodal projects. Data were collected using ethnographic tools in an elders' home where the projects were completed and in the kindergarten where project content and tools were introduced to the children and extended by the classroom teacher. Themes were identified through the juxtaposition of data in relation to the literature and study questions. Results indicate that singing provided opportunities for participants to form relationships and make meaning as a group while combining modes. Study findings foreground the communicative power of singing and suggest how singing, when viewed through a multimodal lens, might be a potent tool for multimodal literacy learning.     

‘Is it like one of those infectious kind of things?’ The importance of educating young people about HPV and HPV vaccination at school

Abstract

The National Human Papillomavirus (HPV) Vaccination Program in Australia commenced in 2007 for girls and in 2013 for boys, using the quadrivalent HPV [4vHPV] vaccine. In Australia, students are primarily vaccinated en masse, on school grounds, after parental/guardian consent is obtained. Students most often receive little, or no, education at school about HPV or HPV vaccination prior to immunisation. There is also some uncertainty about where young people can and should obtain reliable information about the vaccine, outside of school. We conducted a cluster randomised controlled trial of a complex intervention in schools. This study aimed to improve: (1) student knowledge about HPV vaccination; (2) psycho-social outcomes and (3) vaccination uptake. In this paper, we briefly outline our educational intervention and discuss its implementation by educators including facilitators and barriers. We also discuss the study findings pertaining to student knowledge about HPV and HPV vaccination and their attitudes to vaccination across control and intervention schools. Study results showed students in intervention schools demonstrate greater knowledge and understanding of HPV and HPV vaccination. Greater knowledge and understanding of HPV and HPV vaccination appeared to promote positive attitudes towards vaccination and supported confidence with vaccination.     

Development and Validation of the College Campus Environment Scale (CCES): Promoting Positive College Experiences

One of the essential factors related to student success and satisfaction with a higher education experience is the college environment in which learning takes place. The purpose of this study was to develop a scale, the College Campus Environment Scale (CCES), to measure characteristics of college campus environments valued by students. A model emerged with the following six factors: Academic and Career Expectations, Athletics, Health, Role Models and Mentors, Safety, and Social and Extracurricular Activities. The CCES demonstrates good evidence of reliability and validity and can be utilized by researchers and college personnel to promote positive college experiences for students.     

Psychological Resources as Stress Buffers: Their Relationship to University Students' Anxiety and Depression

The association of protective resources, personality variables, life events, and gender with anxiety and depression was examined with university students. Building on regression analyses, a structural equation model was generated with good fit, indicating that with respect to both anxiety and depression, negative life events and coping resources were mediated by a common distress factor. Personality variables were associated with anxiety, which in turn had a direct relationship to depression.