Can behavioural interventions increase citizens' use of e-government? Evidence from a quasi-experimental trial

Low uptake is one of the largest risks facing government agencies that seek to increase efficiency and reduce costs by providing services online. To date, very few studies have tested interventions to increase citizens' use of e-government services. Instead, almost all existing research has focused on identifying correlates of adoption. In the current study, we developed an intervention to increase citizens' use of an e-government service and tested it using a quasi-experiment. The intervention used several techniques informed by research from the applied behavioural sciences to encourage usage, including: altering defaults (customers who visited a customer service centre were invited to complete a form online rather than joining a queue), providing facilitating conditions (customer support was made available), and promoting the benefits and ease of the online service (a customer service representative and in-store written materials emphasised these points). Results indicated that the intervention significantly increased customers' use of the online service by 14.1 percentage points, 95% CI [9.1, 19.2]. Additionally, a survey of customers who experienced the intervention showed they were highly satisfied and appreciated the time-saving benefits, ease of use, and customer support provided. This study is among the first to provide a rigorous test of an intervention to encourage citizens to use e-government services, and can be used to inform practical efforts to increase e-government uptake.     

Sexual References and Consequences for Heterosexual,Lesbian, Gay,and Bisexual Characters on Television: A Comparison Content Analysis

A content analysis was conducted to examine sexual references and consequences among lesbian, gay, bisexual (LGB), and heterosexual characters on television. The sample was composed of programs portraying an LGB lead or reoccurring character. Results showed that heterosexual and LGB characters engaged in sexual talk and behavior in similar contexts. When discussing LGB sexualities, however, heterosexual characters were disproportionately likely to make jokes; LGB characters were disproportionately likely to discuss coming out. LGB characters depicted in sexual references were more likely to be in dialogue with a heterosexual character than another LGB character. Sexual consequences were more common for heterosexual characters than LGB characters. No gender differences existed in frequency of sexual references or consequences among LGB characters, evidence that the sexual double standard found in previous research may not apply to LGB characters. Results are discussed in terms of potential effects of exposure.     

Longitudinal Relations Among Parents' Reactions to Children's Negative Emotions,Effortful Control,and Math Achievement in Early Elementary School

Panel mediation models and fixed‐effects models were used to explore longitudinal relations among parents' reactions to children's displays of negative emotions, children's effortful control (EC), and children's math achievement (N = 291; M age in fall of kindergarten = 5.66 years, SD = .39 year) across kindergarten through second grade. Parents reported their reactions and children's EC. Math achievement was assessed with a standardized achievement test. First‐grade EC mediated the relation between parents' reactions at kindergarten and second‐grade math achievement, beyond stability in constructs across study years. Panel mediation model results suggested that socialization of EC may be one method of promoting math achievement in early school; however, when all omitted time‐invariant covariates of EC and math achievement were controlled, first‐grade EC no longer predicted second‐grade math achievement.     

The Quick Quiz: An Unplugged Assessment for the Math Educator's Toolbox

When implemented correctly, feedback from assessments can result in students reflecting and rethinking their mathematics, while increasing their effort and motivation. This article explores a formative assessment technique for use in the first few minutes of each class. Readers will find out how they can use the QuickQuiz (QQ) to drive instructional decisions in math classrooms, while also being a medium for progress monitoring, communicating to parents, and lesson planning.     

Early Home Environment and Mental Test Performance: A Structural Analysis

A theoretical model of early environment action was examined on a sample of 282 infants representing two racial groups (Caucasian, African-American). Children were obtained from three different sites in the United States. The model examined included the following variables: socioeconomic status (SES), early cognitive status (Bayley MDI at 12 months), stimulation within the home environment (subscales from the HOME Inventory at 12 and 24 months), parents use of negative control (subscales from the HOME Inventory at 12 and 24 months), and later cognitive status (36-month Stanford-Binet IQ). Structural Equation Modeling (SEM) with the LISREL software was used to confirm the fit of the model for African-Americans and Caucasians and for males and females separately. The models for males and females had similar structures, but not equal coefficients for all paths in the model. The models showed significant paths from socioeconomic status and early cognitive status to stimulation with the home environment, a significant path from SES to negative parental control, and a significant path from stimulation within the home environment to later cognitive status. The models for African-Americans and Caucasians differed in structure. For African-Americans, there was no evidence that the link between SES and 36-month IQ was mediated through negative control but SES and early cognitive status were linked to later IQ via the amount of stimulation provided in the home. For Caucasians, early cognitive status did not appear related to 36- month IQ but negative control did appear to mediate the relation between SES and IQ.     

The effect of different chunking strategies in complementing animated instruction

The purpose of this exploratory and small‐scale study was to examine the instructional effects of different chunking strategies used to complement animated instruction in terms of facilitating achievement of higher order learning objectives. Eighty‐five students were randomly assigned to three treatment groups: animated program instruction, simple visual‐text (static images and verbal explanation) chunked animated program instruction and the animated complex visual‐text chunked program instruction. The difference between simple and complex chunked instructions is the content. Simple chunks only deal with one content area while the complex chunks explain two or more related content areas. Students interacted with their respective web‐based instructional treatments and completed four criterion measures. Results (ANOVA) indicated that significant differences in achievement were found to exist in facilitating higher order learning objectives when chunking strategies were specifically designed and positioned to complement the animated instruction. Results also indicated that complex chunking is more effective in reducing the cognitive load present in an animated instructional environment, and that students need prerequisite knowledge before being able to profit from animated instruction designed to facilitate higher order learning outcomes.     

Factors Influencing Supervisee Perceptions of Critical Feedback Validity

The authors investigated supervisees’ (N = 93) memories of critical feedback and validity ratings of that feedback. Supervisees most often recalled critical feedback about their counseling performance skills. Attachment avoidance, the supervisory relationship, and critical feedback of counseling skills and professional behaviors were significantly related to perceived feedback validity.     

Is the supply of continuing education in the anatomical sciences keeping up with the demand? Results of a national survey

Continuing education (CE) is an essential element in the life‐long learning of health care providers and educators. Despite the importance of the anatomical sciences in the training and practice of clinicians, no studies have examined the need/state of anatomy‐related CE nationally. This study assessed the current landscape of CE in the anatomical sciences to contextualize preferences for CE, identify factors that influence the perceived need for CE, and examine the association between supply and demand. Surveys were distributed to educators in the anatomical sciences, practicing physical therapists (PTs), and anatomy training programs across the United States. Twenty‐five percent (9 of 36) of training programs surveyed offered CE, certificates, or summer series programs related to anatomy. The majority of PTs (92%) and anatomy educators (81%) felt they had a potential or actual need for anatomy related CE with the most popular formats being online videos/learning modules and intensive, hands‐on workshops. The most commonly perceived barriers to participating in CE for both groups were program location, cost, and duration, while educators also perceived time of year as a significant factor. Logistic regression analyses revealed that no investigated factor influenced the need or desire for PTs to engage in anatomy related CE (P ≤ 0.124), while teaching experience and the highest level of learner taught significantly influenced the perceived need among anatomy educators (P < 0.001). Overall, quantitative and qualitative analyses revealed a robust need for CE that strategically integrates anatomy with areas of clinical practice and education. Anat Sci Educ 11: 225–235. © 2017 American Association of Anatomists.