Using Six Sigma and Lean in the Library

Businesses have long relied on a variety of strategies to improve quality, efficiency, and service. Some ideas that have persisted over time are Six Sigma and Lean. While Six Sigma, originally intended for manufacturing, focuses on quality and Lean mainly addresses waste, many of the tools and principles involved can also apply to libraries. This article will review the literature on Lean and Six Sigma as they are used in business and then as they have been used in libraries. The resulting discussion will cover how the principles can be applied to better connect with stakeholders by mapping processes and discovering what is value added (VA) versus nonvalue added (NVA), anticipating failure modes using the failure mode and effects analysis (FMEA) framework, and implementing control plans to maintain quality processes and service.     

Correction to: Mapping the field of research on African higher education: a review of 6483 publications from 1980 to 2019

Higher Education - A Correction to this paper has been published: https://doi.org/10.1007/s10734-021-00691-x     

Foreign-born Counselor Educators: Strengths,Challenges, and Areas of Support

International Journal for the Advancement of Counselling - This article features strengths and challenges indicated by foreign-born counselor educators in programs accredited by the Council for...     

A Content Analysis of Sex Trafficking Instruments

International Journal for the Advancement of Counselling - This content analysis examined assessments available for the screening of sex trafficking to provide professional counselors further...     

Associations between morphological awareness and literacy skills in German primary school children: the roles of grade level,phonological processing and vocabulary

Reading and Writing - Studies investigating relations between morphological awareness and literacy in German, a language with a rather transparent but asymmetric orthography, are sparse. Little is...