A new normal? Competing national cultural discourses and workers’ constructions of identity and meaningful work in Norway

We examine how conceptions of identity and meaningful work are influenced by a nation's changing economic and political environment. We collected research in Norway – a country with a rich economy that has heavily relied upon oil production since the 1980s. Yet depleting oil resources are prompting an economic transformation. Twenty-seven interviews and a thematic analysis revealed how Norwegian workers safeguarded their traditional, collective workplace values, yet were simultaneously confronted with modern – more masculinized – workplace performances ushered in with the oil era. We contribute to theory by suggesting that work's meaningfulness is constructed by competing national cultural discourses that evolve over time. These discourses become narratives that citizens draw upon to evaluate work and to negotiate their personal and professional identities.     

Student-Staffed Virtual Reference Services: How to Meet the Training Challenge

Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate training and evaluation for student employees. This case study outlines the training and assessment program for student employees working on Ask a Librarian, an academic consortial chat reference service in Ontario, Canada. Evaluations indicate that student assistants are less formal in their communication style, do not consistently perform a thorough reference interview, and deviate from some Reference and User Services Association (RUSA) best practices. However, students are consistently rated very highly by users in exit surveys. With a training program that addresses communication, in-depth reference interview techniques, and consistent follow-up and assessment, students are a viable option for staffing chat and can meet high service quality standards for reference service.     

School Effectiveness and School Improvement in Context: The Case of South Africa

This article explores the issue of whether lists of characteristics constituting the effective school are universally valid. It argues that the effectiveness or otherwise of schools must be understood contextually as there are significant differences between both the material and ideological contexts of schooling. The article uses the example of South Africa to demonstrate the difficulties in judging schools in one context using criteria developed in another. Three examples of schools that can be considered effective in the context of the new South Africa are described and discussed and the article concludes by arguing that education for peace and democracy is an essential feature of school effectiveness in South Africa.