Inside Out: Action Research from the Teacher–Researcher Perspective

Teachers enrolled in the master of natural science program for high school science teachers at a large research university must complete a year-long action research study. This account, by the program’s action research coordinator, describes both process and outcomes of this research experience from the perspectives of the research coordinator and the teacher–researchers, shedding light on the organizational learning that takes place, and the ways in which the research experience affected individual teacher–researchers. Teachers reported that their action research experience changed them in fundamental ways, providing them with a framework for deepening their understanding of student thinking, challenging their folk wisdom about teaching and learning, building confidence in their abilities and renewing their commitment to teaching as a vocation.     

What should make up a final mark for a course? An investigation into the academic performance of first year Bioscience students

Performance of individual students in a tertiary level course is usually reflected in a final mark that determines their progress and transfer to higher courses. The contributions of different types of assessment to this final mark vary greatly within and between subjects in and between institutions. Performance of students in a first year course, Bioscience at the University of KwaZulu‐Natal, Pietermaritzburg (UKZN) was assessed to determine if there were any patterns emerging in the broad components that contributed to the final mark, namely the coursework, theory and practical examinations. Performance of students was compared in Bioscience 110 for the years 1995–2000 using Repeated Measures ANOVA. Students performed best in coursework. All students performed poorly in the theory examinations. In addition differential performance between students, particularly the performance of sub‐groups within the class was investigated. Of particular interest were English second language (ESL) students, and previous Science Foundation Programme (SFP) students. The latter are mainly previously disadvantaged Black students. All sub‐groups of students showed similar trends in performance in Bioscience assessment tasks and final marks. However, the SFP students' final marks were lower than the other sub‐groups, and showed a decreased performance for the same period. Most students, excluding SFP students, fell in the 50–59% category for the final Bioscience 110 marks obtained for the period 1995–2000. Theory examinations were investigated further, and were analysed in their component parts, namely multiple choice (MCQ), short questions and essay. Students performed best and consistently in MCQ. In contrast, students performed poorly in the short question and essay sections. Although the different ethnic sub‐groupings showed similar trends in performance, the SFP students showed the poorest performance. In particular, they scored lowest in the theory examinations where they performed more poorly than the other sub‐groupings in short questions and essays that require higher order cognitive skills. These patterns suggest that changes are required at the teaching, student and assessment interfaces.     

Ironies and Limitations of Educational Leadership for Social Justice: A Call to Social Justice Educators

In this article that reviews this special issue, we identify 5 ironies and limitations of educational leadership for social justice: (a) the meaning of inclusive practice, (b) the intersection of identity and difference, (c) the emphasis given to student achievement, (d) the lack of policy and practice coherence, and (e) the separation of superheroes from critical collaborative leadership. Although we discuss each issue separately, these conceptions are interrelated and intersecting. We conclude with a call to educators for social justice to change their work in several fundamental ways.     

Trading Spaces Mentoring Program: The Melding of Talent and Opportunity

A mentoring program for all of Utah's library workers is helping libraries grow and succeed. Best practices for running a library mentoring program in your area are given. [Supplemental materials are available for this article. Go to the publisher's online edition of Public Library Quarterly for the following supplemental resource: application to receive mentoring]     

Implementing Twitter in a Health Sciences Library

The NYU Health Sciences Libraries created an account on Twitter, a microblogging service, as a new outreach tool marketed to students, faculty, and staff. The team used Twitter to promote resources, events, and news. Twitter is a part of a pipeline of information that also includes the library's Web site and Facebook. Although it is difficult to measure the effectiveness of a social networking tool, the overhead of using Twitter is so low that it merits consideration.     

Intimate partner violence in the family: Considerations for children's safety

Children's exposure to intimate partner violence (IPV) is increasingly recognized as a type of child maltreatment that has a level of impairment similar to other types of abuse and neglect. Despite advances in the area of IPV, the safety planning strategies recommended as part of the overall response to IPV need to be examined in terms of their implications for children. This article discusses these strategies within the context of child safety, comparing IPV safety planning with approaches aimed at reducing exposure to other types of violence such as child sexual abuse, as well as general child safety strategies. Despite the emphasis on safety planning in information available on responding to IPV, the actual effectiveness of such planning in improving safety and reducing violence is unknown. Safety planning provided to children by a parent experiencing IPV, especially when IPV is ongoing and not recognized by anyone outside the home, may lead to confusing messages for children, particularly if there is an emphasis on secrecy. While awaiting evidence about the effectiveness of specific safety planning strategies for children, we suggest basic principles and general strategies that emphasize universality in terms of education about any type of violence or abuse in the home being unacceptable, as well as the need to focus on safety in general.     

New Learning: a different way of approaching conference evaluation

New Learning (NL) is an innovative process aimed at collaborative learning in professional and scholarly events and is a new way of approaching evaluation at professional conferences. NL is a process integral to a conference that focuses on the learner and how and what they learn, rather than on presenters and presentations. Whereas most professional conferences claim learning as a primary objective, seldom do any structure or evaluate to maximize that objective. The NL process helps to structure and assess organizational learning as a primary outcome in addition to providing avenues for collection of traditional evaluation information. This article explains the NL process, reviews the literature of learning and evaluation, describes what NL is and how it works, and then compares and contrasts it with traditional evaluation methods and theory. It concludes with implications for future applications and research for NL.     

Higher-Order Factor Analytic Perspectives on Users' Perceptions of Library Service Quality

The SERVQUAL measure was developed by Parasuraman, Berry, and Zeithaml (SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing, 64, 12–40) to measure perceptions of service quality, originally in the retailing sector. Libraries and other educational institutions, however are also service providers. Librarians, in particular, have recently become increasingly interested in measuring quality of service as the ultimate assessment of library performance, as against more traditional measures of performance such as mere counts of various holdings. The present study explored SERVQUAL score validity in the library service context using data from 596 users representing three user groups and measurement at three times over six years. Second-order factor analysis provided mixed results as regards the psychometric integrity of SERVQUAL scores applied within the library service context.