Deepening Understanding of Science and Mathematics Education Reform Principles: Novice Teachers Design Web-based Units Using Project 2061's Curriculum Analysis

Journal of Science Teacher Education -     

Toward the development of a service provider sociality scale and its relationship to customer satisfaction and loyalty

This study assessed the dimensional structure of the Service Provider Sociality Scale, then determined whether service providers' use of different sociality dimensions predicts customer satisfaction and, in turn, whether customer satisfaction predicts loyalty. A survey of 256 undergraduate student “customers” revealed two significant dimensions of sociality: Personal Connection and Courteous Expressions. These dimensions explained 74% of the variance in customer satisfaction, but only Courteous Expressions accounted for significant unique variance in satisfaction. Satisfaction, in turn, strongly predicted loyalty.     

Large-scale diagnostic assessment: Mathematics performance in two educational systems

A diagnostic methodology for large-scale assessment was employed to compare performance on a national test in mathematics of representative samples of Jewish and Arab 8th graders in Israel in order to shed light on a previously identified large achievement gap between these 2 populations. The results revealed significant differences between the 2 groups in patterns of strengths and weaknesses with respect to content, process, and skill/item-type attributes, indicating different paths for remedial interventions.