Employee mistreatment and muted voices in the culturally diverse workplace

This study examines mistreatment through the perspectives of employees with different cultural backgrounds and positions in order to understand the ways in which some voices are muted and others are privileged. Mistreatment is interactional, distributive, procedural, or systemic abuse of employees taking place at both interpersonal and institutional levels on the basis of cultural diversity. Narrative analysis of semi-structured interviews with employees of a large research and development organization revealed three types of muted narratives used to respond to mistreatment (muted-but-engaged, angrily disengaged, and resigned) as well as one type of privileged response. The narratives provided evidence of two processes by which voices became muted: repeated silencing over time and silencing through ambiguity of policies.     

Unique unto itself: The records of the Federal Bureau of Investigation 1908 to 1945

This paper addresses several misunderstandings about the nature of the FBI's Central Records System. Although depicted in popular culture and much of FBI historiography as a tool for the Cold War suppression of American radicals, the FBI's records system grew out of Department of Justice systems already in place before J. Edgar Hoover became Director in 1924. The system grew in size and complexity according to the demands placed on it by the changing priorities of the FBI's criminal and intelligence missions, guided by a “progressive” drive for efficiency through centralization.     

迈向数字化企业

当您每年要向中国数千个地方发送1600万个包裹时,很多问题都可能出现。只要有百分之一的包裹被标示错误,就会有16万个包裹迷失目的地,势必引来大群客户的抱怨。     

Macroappraisal Kiwi Style: Reflections on the Impact and Future of Macroappraisal in New Zealand

Both macroappraisal and the Australian records continuum-based DIRKS methodology have been influential in the New Zealand debate on appraisal in recent years. The primary influence of macroappraisal has been in the area of prioritisation of appraisal work. This paper considers New Zealand thinking on prioritisation, and the influences of risk management and functional analysis on this issue. A lack of agreement on the purpose of appraisal in the professional literature is noted, and some personal suggestions are offered on a model taking elements from macroappraisal and other methodologies.     

Demonstrating Library Impact Through Acknowledgment: An Examination of Acknowledgments in Theses and Dissertations

Academic libraries are increasingly seeking ways to demonstrate their impact on student learning. Acknowledgments - formal statements of indebtedness – in graduate theses and dissertations provide a rather unexplored area for demonstrating impact of the academic library on student learning. This study uses quantitative and qualitative methods to characterize acknowledgments of the Texas A&M University Libraries (TAMU Libraries) in theses and dissertations, both overall and for three disciplines specifically: civil engineering, geography, and history. This study also searched for mentions of the TAMU Libraries throughout the entire body of theses and dissertations. Overall, acknowledgments to the TAMU Libraries in theses and dissertations were less than 1%, though acknowledgments were found in all three disciplines with over a quarter of the history theses and dissertations containing an acknowledgment to libraries. There was no statistically significant difference found between the numbers of acknowledgments in theses versus dissertations. Acknowledgments to the TAMU Libraries were found in the theses and dissertations of 28 different departments. Mentions to the TAMU Libraries – not necessarily a formal acknowledgment – were found throughout the text of theses and dissertations with most concentrated in the acknowledgment, method, and bibliography sections.     

Google Scholar's Coverage of the Engineering Literature 10 years Later

In 2008 Meier and Conkling first tested Google Scholar's coverage of the engineering literature against citations gathered from the Compendex database. Since that time, other studies have used the same methodology and found improvement in Google Scholar's coverage. This study uses engineering dissertations from Proquest Dissertations & Theses to create a data set of citations for the comparison of fee-based databases, Compendex and Scopus, against Google Scholar. From 1950 to 2017 Google Scholar outperformed both Compendex and Scopus in discoverability of citations in nine engineering subjects. These results have implications for collection management and information literacy program planning for librarians.     

The Professional Career and Life of Valerie Bross

ABSTRACT

The career path and significant professional accomplishments of librarian Valerie Bross (1954–2016) are described in this article. The awards and recognition she received are recounted and the influence of outside activities on her career is assessed. An attempt is made to capture what she was like as a professional, as well as what her unique characteristics were. A bibliography of her writings and a photograph are included.     

A pillar of the Youngstown community: The Public Library of Youngstown and Mahoning County engages in the Harwood practice

ABSTRACT

The Harwood Institute arrived in Youngstown, Ohio, in 1999; and today, over 18 years later, its teachings have made a profound effect upon the city. The Youngstown Public Library, through the leadership of Carlton Sears and Heidi Daniel, has wholeheartedly embraced the methods and ideology of the Harwood Institute, helping to reinvigorate and power a city working its way back to prosperity.