Financial Feeling: An Investigation of Emotion and Communication in the Workplace

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.     

Key issues of the development of the information infrastructure and information support of innovation activities

We consider some issues of the development of the national information infrastructure in the field of innovation, including a national system of accounting for the results of scientific and technical activities (RSTA) and a national new-generation research computer network (NNGRCN). The current state of the national system of scientific and technical information and its resources for information support of innovation processes are analyzed. In the context of further development of the Commonwealth of Independent States (CIS), we propose a Conception of scientific and technical support for programs and projects of NIS member-states in the field of innovation, making it possible to incorporate the existing innovation-oriented information resources into a joint distributed integrated information system as well as to create new information resources and technologies.     

The terrible gift: Museums and the possibility of hope without consolation

Public history is turned toward the future no less than the past. Little discussion exists as to how practices of public history might foster new ways to live with the presence of history. Museum exhibitions are one site where such discussions may take place. Particularly generative in this regard are exhibitions that present artifacts and documentation that reference state-sponsored violence. One such exhibition in development is discussed. While this exhibition presents evidence of past events, it also assembles traces of the past and bequeaths them as a testament, “a terrible gift” that places difficult demands on those to whom it has been given. In discussing the practices of inheritance initiated by such a gift implications are drawn for how museums might initiate a reconsideration of the force of history in social life.     

The Methodological Foundations of Standardization in the Field of Library and Information Support of Science

This paper characterizes the methodological foundations of national standardization in the Russian Federation, in particular in the library and information field. The activities of Technical Standardization Committee 191 Scientific and Technical Information, Librarianship, and Publishing are reported.     

An Analytical Review of Global Ecoinformatics Problems

Modern global eco-dynamics problems are discussed. It is noted that global changes are mostly characterized by several key features, such as their multicomponent nature, as well as interactivity and nonlinearity. These features challenge various forecast estimates in such a way that the concept of forecasting has been replaced over the last few years by a much more ambiguous concept of scenarios. The vagueness of scenarios is due to the problem of global climate change. A global climate–nature–society system model is outlined.     

Russian Science Citation Index: Areas for Development Identified by Active Users

The current state of the Russian Science Citation Index is analyzed. Several areas for its further development identified by long-standing active users, such as data searching, refinement, and storage; current user alerts; data input with the Science Index license; patent information; and the application programming interface (API) are investigated.