The KAIZEN Leader: Continuously Improving Administration

Organizations need high levels of human performance from all personnel, including leaders. Unfortunately, standard organizational practices in selecting and promoting leaders reinforce behaviors that interfere with high performance from them and those they supervise. The leap from current performance levels to high performance must occur in incremental steps based on a theory of management that requires nothing less than cultural and personal change. This article defines the term “KAIZEN” and describes the changes leaders must make in their attitudes and behavior if they are to create continuously improving organizations.