Seizing Workplace Learning Affordances in High-Pressure Work Environments

Work in call centres is often presented as a form of unskilled labour characterized by routinization, technological surveillance and tight management control aimed at reaching intensive performance targets. Beyond delivering business objectives, this control and efficiency strategy is often held to produce counterproductive effects with regard to employee well-being and the quality of customer interactions. Yet, almost contrarily, based on evidence from ethnographic field data from a call centre for sales and customer support, a particular instance of individual agency is identified as a means to transcend the structuring influence of technology and management regulation. Noticeably, such a manifestation of agency is also aligned with workplace learning when seen as active engagement in work practices. Contrary to universalistic accounts of neo-Tayloristic assembly line workplaces with high levels of emotional labour, this paper supports a more differentiated and nuanced view of tele-service workers, marked by the exercise of their subjectivity and agency. It argues that an apparently harsh work environment creates distinct conditions for rich learning and practice regeneration when populated by individuals with diverse life histories or ontogenies that influence their enactment of work with self-defined interests and identity formation pursuits being directed by their personal agency.     

Student trajectories in physics: the need for analysis through a socio-cultural lens

An analysis of student connections through time and space relative to the core discipline of physics is attempted, as viewed through the lens of actor-network-theory, by Antonia Candela. Using lenses of cultural realities, networks, and perceived power in the discourse of one specific university in the capital city of Mexico and one undergraduate physics classroom, the trajectories and itineraries of students are analyzed, relative to a physics professor’s pedagogical practices. This ethnographic study then yields comparisons between Mexican undergraduate students and students from the United States. Actor network theory recognizes that the symbiotic relationship existing between an actor and a continuum of space and time is defined by the symbiotic yet interdependent relationships and networks of practice (Lemke in Downward causation: Minds, bodies, and matter 2000). As part of this study and in line with actor-network-theory, human actors and non-human participants were viewed in relation to how subjects acted and were acted upon within networks of practice. Through this forum I reflect on this work with particular focus on the issues of situatedness of actors from a sociocultural perspective and how established networks viewed within this perspective frame and subsequently impact student trajectories and itineraries. In essence I argue for a need to look at a myriad of further complexities driving the symbiotic relationships being analyzed.     

Estimated maturity status and perceptions of adult autonomy support in youth soccer players

Abstract

In this study, we examined the relations between biological maturity status, body mass index, age, and perceptions of adult autonomy support in the context of youth soccer. A total of 70 female and 43 male soccer players, aged 9 – 15 years, completed three adult-specific versions (i.e. mother, father, coach) of the perceived autonomy support subscale from the Interpersonal Style Scale. The participants' percent predicted adult stature was used as an estimate of biological maturity status. Multiple linear regression analyses revealed that advanced maturity status in male players predicted lower perceptions of autonomy support from the coach. Maturity status was unrelated to perceptions of autonomy support from the coach in female soccer players, and paternal and maternal autonomy support in male and female players. Age and body mass index were unrelated to perceptions of adult (i.e. coach, mother, father) autonomy support in male and female players.