Pond life that ‘know their place’: exploring teaching and learning support assistants’ experiences through positioning theory

Teaching and learning support assistants (TLSAs) are notoriously underpaid and undervalued as members of school workforces in England and elsewhere in the world, where the discourse of support has worked to legitimize their poor status. This article reports and explores empirical findings through the lens of positioning theory. This theoretical approach has revealed ways in which the positions occupied by TLSAs are consolidated in social acts and discursive practices that contribute to a narrative that is shared and understood by those positioned and those positioning. The multiplicity of, and sometimes competing, positions occupied by TLSAs are revealed through different readings of the collective storylines of pond life and knowing one’s place that determine a set of social and occupational practices. These serve to illustrate the discursive fights TLSAs were engaged in to assert their professionalism in schools and to challenge their low status.     

Reinstatement of fear to an extinguished conditioned context

Rats were shocked in the black but not the white compartment of a shuttlebox and then exposed to the black compartment in the absence of the shock unconditioned stimulus (US) to extinguish fear responses (passive avoidance). In five experiments, rats were then shocked in a reinstatement context (distinctively different from the shuttlebox) to determine the conditions that reinstate extinguished fear responding to the black compartment. Rats shocked immediately upon exposure to the reinstatement chamber failed to show either reinstatement of avoidance of the black compartment or fear responses (freezing) when tested in the reinstatement chamber. In contrast, rats shocked 30 sec after exposure to the reinstatement chamber exhibited both reinstatement of avoidance of the black compartment and freezing responses in the reinstatement chamber (Experiment 1). Rats shocked after 30 sec of exposure to the reinstatement chamber but then exposed to that chamber in the absence of shock failed to exhibit reinstatement of the avoidance response and did not freeze when tested in the reinstatement chamber (Experiment 2). Rats exposed to a signaled shock in the reinstatement chamber and then exposed to that chamber in the absence of shock also failed to exhibit reinstatement of the avoidance response (Experiment 5). These rats showed fear responses to the signal but not to the reinstatement chamber. Finally, rats exposed for some time (20 min) to the reinstatement chamber before shock exhibited reinstatement of the avoidance response but failed to freeze when tested in the reinstatement chamber (Experiments 3 and 4). These results are discussed in terms of the contextual conditioning (Bouton, 1994) and the US representation (Rescorla, 1979) accounts of postextinction reinstatement.     

The use of semantic network analysis to manage customer complaints

Effective handling of customer complaints is obviously in the consumers’ interest, but analysis of the letters can also provide valuable information to the organization. Organizations can use customer complaints as a way of recording organizational information and tracking effectiveness of their consumer relationship management. In this paper, we argue that organizations should adopt the use of semantic network analysis as an efficient and effective means to track complaints ‐ and what customers are complaining about ‐ over time. We present an example of the use of semantic network analysis with the complete texts of all complaint letters sent to an organization during a one‐year period. The semantic network analysis of the text of the complaint letters identifies the central concerns of this customer group and suggests that the organization address these issues. Through the use of semantic network analysis, an organization can uncover trends and provide support for decision‐making regarding customer relationship management issues.     

Predicting parents' satisfaction with the education of their child with Down's syndrome

This study investigated parents' satisfaction with the schooling of their children with Down's syndrome and its relationship to parent identity. Responses to a postal questionnaire from 131 parents of children with Down's syndrome aged from 4 to 19 years were recorded for analysis. Using identity process theory to provide a theoretical framework, it was predicted that parent satisfaction with education would be a function of the extent to which the identity principles described by this theory are threatened by perceived educational circumstances. Composite measures of identity, perceived school climate and parents' satisfaction with school were obtained, and correlations among these variables calculated. Regression analysis confirmed the prediction that parents' satisfaction is closely related to self-efficacy, perceived involvement with their children's education and perceived school climate.     

University leaders and university performance in the United Kingdom: is it ‘who’ leads, or ‘where’ they lead that matters most?

With key performance indicators (KPIs) part of everyday life in the higher education (HE) sector, universities have become increasingly concerned with league tables and performance indicator-led strategy and planning. The choice an institution makes concerning the KPIs it wishes to be evaluated on depends on its mission and objectives, with a Head of Institution (VC) appointed to deliver against this. As such, this raises the question as to whether institutional performance can be related in any way to the characteristics of its leader. The purpose of this research, therefore, was to identify any empirical justification for the socio-demographic characteristics which those responsible for searching and appointing VCs appear to have favoured over the past 10 years. Also, whether these can be shown to be related to the performance of their institutions. Using data available in the public domain and for UK (excluding Scotland) VCs in service for, at least, some time during 1999–2004 inclusive, evidence for the importance of VC characteristics for institutional performance was limited. Indeed, our findings suggest that, whilst the performance of a university may be ‘moulded’ by the characteristics of its’ leader, most of the variability is explained by non-leadership factors. We also found highly significant correlations amongst the KPIs used in HE, which has very significant implications for those wishing to differentiate themselves from other institutions.     

Relationships between reading,phonological skills and language development in individuals with Down syndrome: A five year follow-up study

This article is based on language, memory andreading information gathered for a five yearfollow-up study of 30 children and adolescentswith Down syndrome, aged from 10 to 24 years atthe end of the study. At Time 1, 10individuals were classified as readers but byTime 2 this number had risen to 16. Readers significantly outperformed non-readerson tests of nonverbal ability, languagecomprehension and production, phonologicalmemory and phonological awarenesss. However,some of these differences could be accountedfor by readers' significantly lower hearingthresholds. Phonological memory and earlyletter knowledge at Time 1 were significantpredictors of reading scores for Time 2readers, after controlling for age, nonverbalability and corresponding Time 1 readingscores. There was no evidence that learning toread had a significant impact on later languagecomprehension, but early reading skills may besignificant predictors of MLU five years later,after controlling for age, nonverbal abilityand hearing.