How Family and Informal Supporters Appraise Service Quality

Within the field of intellectual disability, progressive policy thinking in Wales has led to an emphasis on the tailoring of services to individual needs and wants of service users, especially through individual planning processes and the creation of service packages. Using an adapted structure‐process‐outcome evaluation model, research is reported about how informal supporters appraise service quality. Based on a survey of 752 families, the first phase of the research reported here has been concerned with charting relationships between personal characteristics of users, service process factors and appraisals by informal supporters of service quality. The findings suggest the importance of key service process factors to an understanding of dimensions of service quality.     

The cultural authority of science: public trust and acceptance of organized science

Using the National Science Foundation's 2006 Science Indicators Survey, this study explores three distinct explanations of public attitudes. First, the knowledge-attitudes model refers to a well tested relationship between public knowledge of science and more favorable attitudes toward science. Second, the alienation model hypothesizes that public disassociation with science is a symptom of a general disenchantment with late modernity, mainly, the limitations associated with codified expertise, rational bureaucracy, and institutional authority. A third approach emphasizes the cultural meaning of science: how various public beliefs about "what science is" relate to acceptance or reservations about science. The Science Indicators Survey shows that US adults view science (what it is or should be) in three distinct ways: (1) in terms of having a systematic method, (2) in terms of social location (i.e., takes place in a university or a laboratory), and (3) in terms of knowledge that should accord with commonsense and tradition. The findings in this study indicate that the knowledge-attitudes, alienation, and cultural meanings models are all valuable for understanding the cultural authority of science. However, the strength of these explanations depends on the type of attitude analyzed.     

Comparison of oil and egg tempera paint systems using time-of-flight secondary ion mass spectrometry

Time-of-flight secondary ion mass spectrometry (ToF-SIMS) is quickly becoming a critical tool in the field of art conservation. This technique provides high-resolution spatial maps of both inorganic and organic components located within cross-sectional samples collected from works of art. With recent advances in surface analysis, ToF-SIMS can now be used to identify specific amino acids present in protein-containing materials as well as fatty acids in drying oils. For example, the detection of the ion fragment associated with the amino acid hydroxyproline can be used to confirm the use of animal glue in a paint sample. As an analytical technique, ToF-SIMS avoids the need for derivatization/silylation reagents, with no interference by the presence of pigments. Furthermore, the layered systems that are often encountered in historical paint samples remain intact throughout the analytical procedure. This allows for the co-localization of organic and inorganic species in specific layers (e.g. egg yolk paint atop a glue ground). Because of this ability to localize the analytical signal to approximately 6?µm or less, the mass spectral information can be used to produce mass-resolved and spatially-resolve images which can be correlated to previous studies of the same samples. In this study, ToF-SIMS was used to analyze a paint cross section obtained from a painting attributed to Raphael, and another from a painting by the Sienese artist Matteo di Giovanni.     

Testing Literacy Educational Software to Develop Design Guidelines for Children with Autism

Multimedia computer programmes have been found to facilitate learning in children with Autistic Spectrum Disorders (ASD). However, the effectiveness of these resources is limited due to poor design or a lack of consideration of the ASD cognitive profile, particularly at the lower functioning end of the spectrum. This article attempts to tackle the problem of the lack of design guidelines, with the aim of facilitating the development of effective educational programmes for children with severe ASD. The case study reported here evaluated two literacy educational computer programmes, by observing five low-functioning children with ASD, compared to five neurotypical children (control cases). The two types of reading-support software contrasted in the study presented different characteristics. The children’s data analysed here concern observations of child–software interactive sessions based on video recordings and coded for attention deployment to each programme, including motivation and engagement indicators.     

Investigating Cheaters

This article analyzes the American television program Cheaters. Cheaters advances itself as the most “realistic” of reality programs based on an ethnographic approach to the surveillance and exposure of infidelity. The program offers theoretical lessons in the vernacular of reality television, as it proliferates positions for the subjects in its narrative and raises questions about the relationship between seeing and believing. Every effort to show and tell more destabilizes the possibility of discerning the very truths it purports to uncover. In the process the program offers insights into the limits of reality television and into contemporary socio-cultural epistemology.     

Information use and needs in manufacturing organizations: Organizational factors in information behaviour

In this paper assumptions about the nature of complex organizations are examined in relation to the design of information systems. Models of organizational structure which have been used in relation to information need are discussed in the light of recent findings of a research project which has investigated the information use and needs of managers in manufacturing companies. Qualitative and quantitative data are presented and discussed. The findings do not support some of the current assumptions about information in complex organizations and the implications of this are discussed.