Survey Says…?: Assessing Interlibrary Loan/Document Delivery Use and Awareness for Responsive Service Delivery

Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.     

Infant Temperament: Stability by Age,Gender, Birth Order,Term Status,and Socioeconomic Status

Two complementary studies focused on stability of infant temperament across the 1st year and considered infant age, gender, birth order, term status, and socioeconomic status (SES) as moderators. Study 1 consisted of 73 mothers of firstborn term girls and boys queried at 2, 5, and 13 months of age. Study 2 consisted of 335 mothers of infants of different gender, birth order, term status, and SES queried at 6 and 12 months. Consistent positive and negative affectivity factors emerged at all time points across both studies. Infant temperament proved stable and robust across gender, birth order, term status, and SES. Stability coefficients for temperament factors and scales were medium to large for shorter (< 9 months) interassessment intervals and small to medium for longer (> 10 months) intervals.     

Systems and Cascades in Cognitive Development and Academic Achievement

A large‐scale (N = 552) controlled multivariate prospective 14‐year longitudinal study of a developmental cascade embedded in a developmental system showed that information‐processing efficiency in infancy (4 months), general mental development in toddlerhood (18 months), behavior difficulties in early childhood (36 months), psychometric intelligence in middle childhood (8 years), and maternal education either directly or indirectly (or both) contribute to academic achievement in adolescence (14 years).     

Book reviews

International Review of Education -     

Upward academic mobility for the non-secondary school graduate: Some avenues open to young adults in West Germany

In many nations, adults without a secondary school diploma have, in increasing numbers, returned to formal education in order to qualify for admission to higher institutions. The Federal Republic of Germany has been among the leaders in efforts to facilitate such upward academic mobility. Therefore, this article deals with some of the most important developing or newly-created institutions or practices aimed at encouraging those young West German adults most likely to succeed. Status elevation of non-academic schools, e.g., largely in engineering, to Fachhochschulen, as well as creation of in part vocationally-oriented, yet higher education-preparatory secondary schools, are discussed. The article stresses the role of adult education and especially those day and evening institutions (Kollegs and Abendgymnasien) specifically designed to qualify young adults for academic studies. While these schools take into account the relative maturity of their students and the recently-initiated course electivity of West German secondary schools, they have not as yet attracted, in sufficient numbers, such previously disadvantaged groups as workers, women, and rural residents. Other measures in the direction of upward educational mobility are extensive regional television-based programs (Telekollegs), recently-enacted official regulations governing correspondence education, and external school-leaving examinations varying from state to state.Finally, attention is given to a number of current issues pertaining to upward academic mobility. Among them is the fact that the growing tendency of young people to attend a secondary school, instead of merely completing the upper elementary school, increases the number of students interrupting their school attendance. That fact, in turn, compounds both the difficulties resulting from admission restrictions in many academic fields and the unemployment picture for university graduates. There is doubt as to whether added centralized efforts can offer solutions to these problems.