The Total Quality Initiative at South Bank University

The total quality initiative covers all aspects of the University's academic and support services, but only one of a number of different programmes is discussed in detail, the formulation of quality service agreements. The paper outlines both the theoretical basis and the practical implementation of the approach. Another programme, quality in teaching and learning, is also briefly outlined.The systematic examination and articulation of customer/supplier relationships lies at the core of South Bank's total quality approach, with quality being customer rather than system driven. The concept of the quality chain is developed to stress and demonstrate the interdependence of all staff in providing a high quality service to students.The customer/supplier relationship is founded on three aspects of quality-characteristics, standards and measurement of performance, all of which are dealt with in some detail.Thirty-two Customer/Supplier Working Groups are charged with the task of establishing detailed quality service agreements between academic schools and support departments the internal customers and suppliers, and between the schools as suppliers and their students (and other clients) as external customers.     

Unstable and multiple child care arrangements and young children's behavior

Growing evidence suggests that child care instability is associated with child behavior problems, but existing studies confound different types of instability; use small, convenience samples; and/or control insufficiently for selection into child care arrangements. This study uses survey and calendar data from the Fragile Families and Child Well-Being Study to estimate the associations between three different types of child care instability—long-term instability, multiplicity, and the use of back-up arrangements—and children's internalizing, externalizing, and prosocial behaviors at age 3, controlling for a large number of child and family background characteristics. Long-term instability between birth and age 3, as measured in both the survey and calendar data, is associated with higher levels of externalizing behavior problems. Current multiplicity at age 3 (as measured by survey data) is associated with higher levels of both externalizing and internalizing behavior problems, but stable multiplicity over time (as measured using calendar data) is not. Finally, the use of back-up arrangements at age 3 is associated with higher levels of internalizing behaviors. We find no consistent differences in these results by the timing of instability, child gender, family income, or type of care.     

Validation of a stages of exercise change questionnaire

The purpose of this study was to examine evidence for the validity of a stages of change measure of the Transtheoretical Model for exercise behavior. Participants were 152 university students (53.3% women, 71.6% Caucasian, M age = 19.18 years) who completed processes of change, self-efficacy, decisional balance, stages of change, and exercise behavior questionnaires as well as a maximal treadmill test. Participants in the action and maintenance stages had the highest strenuous (PC/C/P < A/M) and moderate (PC/C < A/M) self-reported exercise behavior. Those in the maintenance stage had the highest estimated aerobic fitness (PC/P < MA). The differences between the early stages (PC, C, and P) and the later stages (A and M) as described by the first function were primarily due to the behavioral process of change. The differences between the extreme stages (PC and M) and the middle stages (C, P, and A) were due to the experiential processes of change and the pros of decisional balance. The hypothesized patterns of stage differences were partially supported. Failure to obtain full support may have been due to methodological issues or inherent difficulties in detecting evidence for the validity of stages of change measures.     

The perceptions,policy, and practice of educating twins: A review

Twin births are increasing at a rapid rate, yet many educational personnel throughout the world are unaware of the needs of twins in school. Stereotypical views of twins as pathologically close or excessively dependent pervade educational policies and practices, despite the fact that twins do not differ from singletons on rates of psychological disturbance. Research shows that many schools implement strict policies for classroom placement of twins, yet the effects of such policies on twins' development and educational attainment are currently unknown. Recommendations for school personnel and future directions for this formative area are discussed. © 2003 Wiley Periodicals, Inc. Psychol Schs 40: 429–438, 2003.     

Ethical values and social care robots for older people: an international qualitative study

Values such as respect for autonomy, safety, enablement, independence, privacy and social connectedness should be reflected in the design of social robots. The same values should affect the process by which robots are introduced into the homes of older people to support independent living. These values may, however, be in tension. We explored what potential users thought about these values, and how the tensions between them could be resolved. With the help of partners in the ACCOMPANY project, 21 focus groups (123 participants) were convened in France, the Netherlands and the UK. These groups consisted of: (i) older people, (ii) informal carers and (iii) formal carers of older people. The participants were asked to discuss scenarios in which there is a conflict between older people and others over how a robot should be used, these conflicts reflecting tensions between values. Participants favoured compromise, persuasion and negotiation as a means of reaching agreement. Roles and related role-norms for the robot were thought relevant to resolving tensions, as were hypothetical agreements between users and robot-providers before the robot is introduced into the home. Participants’ understanding of each of the values—autonomy, safety, enablement, independence, privacy and social connectedness—is reported. Participants tended to agree that autonomy often has priority over the other values, with the exception in certain cases of safety. The second part of the paper discusses how the values could be incorporated into the design of social robots and operationalised in line with the views expressed by the participants.     

Adolescents' working models and styles for relationships with parents, friends, and romantic partners

This study examined the links among adolescents' representations of their relationships with parents, friends, and romantic partners. Sixty-eight adolescents were interviewed three times to assess their working models for each of these types of relationships. Working models of friendships were related to working models of relationships with parents and romantic partners. Working models of relationships with parents and romantic partners were inconsistently related. A similar pattern of results was obtained for self-report measures of relational styles for the three types of relationships. Perceived experiences were also related. Specifically, support in relationships with parents tended to be related to support in romantic relationships and friendships, but the latter two were unrelated. On the other hand, self and other controlling behaviors in friendships were related to corresponding behaviors in romantic relationships. Negative interactions in the three types of relationships also tended to be related. Taken together, the findings indicate that the representations of the three types of relationships are distinct, yet related. Discussion focuses on the nature of the links among the three.     

The influence of grandparents’ social class on children’s aspirations

Social class mobility from grandparent to grandchild is a relatively neglected topic. Grandparents today are often healthier and more active, and have longer relationships with their grandchildren than in previous generations. We used data from the UK’s Millennium Cohort Study (n = 8570) to investigate the influence of maternal and paternal grandparents’ social class on the aspirations of children at age seven. Using path analysis and controlling for family income, mother’s and father’s education, lone motherhood, and child’s ethnicity and gender, we found very small direct effects from the paternal grandmother’s social class to the grandchild’s classed aspirations, and small, indirect effects, via parents’ class, of grandparents’ class on child’s classed aspirations. Multi-group analyses found few differences by ethnicity and gender. There was no evidence that, at this age, mixed-class parentage raises the aspirations of working-class children (the ‘sunken middle-class’ hypothesis).     

Small scholar‐led scholarly journals: Can they survive and thrive in an open access future?

This article presents early results of a research project designed to further our understanding of how to ensure that small scholar‐led journals can survive and thrive in a global open access knowledge commons. This phase of the research focuses on generation of ideas through interviews and focus groups with 15 participants involved in producing small scholar‐led journals that either are or would like to become open access. Although a couple of journals reported that they could survive in an open access future based on existing resources, most were concerned about survival and none expressed confidence that they could thrive in an open‐access future. These journals are far more diverse than one might imagine. Comparing the costs of article production from one journal with another might not make sense. A number of avenues for further research are discussed.     

Early Head Start and African American families: Impacts and mechanisms of child outcomes

Persistent disparities exist between African American children and their European American counterparts across developmental domains. Early childhood intervention may serve to promote more positive outcomes among African American children. The current study examined whether and how the Early Head Start (EHS) program benefited African American children at the end of the program, when they were 36 months of age, as well as the parenting these children experienced and how this affected their developmental outcomes. The data show a wide and strong pattern of impacts of EHS for African American children and families. Path analysis yielded findings that suggested a direct effect of EHS on specific child outcomes and parenting processes within this group of African American families. Parental supportiveness and cognitive stimulation emerged as important direct influences on African American children's outcomes and as pathways through which Early Head Start benefits these children. These findings are discussed in the context of early childhood intervention practice.