Education as Service: The Understanding of University Experience Through the Service Logic

With the marketization of UK higher education, this paper develops a framework from services marketing that can assist universities in understanding what market orientation means and how students would value their offerings. Our study shows that the core service in a university experience is a learning experience that is cocreated and that the value is emergent, unstructured, interactive, uncertain, with a hedonic dimension. Our paper modifies the gap model of service quality to show that an ideological gap exists that may also impede the quality of the university experience. We propose that a one-sided expectation by students leads to student consumerism and disengagement. Paradoxically, we show that a true student-orientated marketing puts the university ideology at the center of marketing efforts and that marketing may well be an effective tool to communicate such ideologies.     

Family and coordination issues in the preparation of service providers working with children with hearing impairment: the case of Cyprus

This paper explores the pre‐ and in‐service preparation of service providers on family and inter‐professional coordination issues. It particularly looks at the service providers affiliated with seven occupation groups and who work with 48 children with hearing impairment in a specific geographical region of Cyprus. The research study from which this paper draws data was conducted in 2001–3 and aimed at describing the model of coordination that exists in service provision for children with hearing impairment in Cyprus, and specifically, after the enactment of numerous pieces of legislation in accordance with European Union proposals. Data were collected through a questionnaire that was sent to service providers and included both closed‐ and open‐ended questions. First, the emphasis that is given to family and coordination issues over past years, and the subsequent slow response of the pre‐ and in‐service training programmes is discussed. The specific obstacles that are associated with the national context in which this study took place are highlighted. Finally, the study findings related to personnel preparation are presented, as well as the implications of these on the service provision system in Cyprus. Results indicate that there is a great lack of knowledge and skills regarding family issues, and a greater lack of knowledge and skills as regards coordination. The study further indicates that there is some variability among the seven occupational groups presented, and reveals that in‐service training has failed to address these issues.     

Gender Segregation Within Different Educational Levels: Austrian and Finnish Trends in the Light of Educational Reform, 1981–2005

Within most educational systems, men and women tend to specialize in different fields of study. Comparing Austria and Finland, this article traces the extent and patterns of gender segregation within different educational levels between 1981 and 2005. Relying on official enrollment figures, a logarithmic index is used to measure overall and field-specific gender segregation. Although results indicate that higher educational levels are less severely differentiated into male- and female-typical fields, notable differences exist between sectors of higher education. Reforms which shifted vocational programs to a higher educational level were often accompanied by desegregation tendencies in the affected fields. Nevertheless, this increase in educational prestige seems to have made female-dominated fields only to a limited extent more attractive to male students.     

Addressing institutional potential loss of records and knowledge in Africa: The case of the ECA institutional repository – A knowledge base on African socio-economic development

In its 50 years of existence, the United Nations Economic Commission of Africa (UNECA) has created and holds a vast quantity of information and knowledge in a variety of formats, including printed and electronic. These represent the corporate memory, providing historical evidence of its actions and decisions. The information resources include published materials such as flagship publications, journal articles, conference proceedings, technical reports, mission reports, annual reports, working papers, policy briefs, speeches and other grey literature, all which outline important research or decisions that have been made on the economic and social development in Africa. In 2009 the Library was awarded seed funding to implement the ECA Institutional Repository (IR). This paper discusses the various activities that have been undertaken to realize the project including; highly customized Dspace installation to support the MARC21 metadata, digitization, migration of metadata from the Library Integrated Management System (HORIZON) and, customization of the Dspace workflow to enable review of imported records. The paper also highlights lessons learnt, challenges and some of the best practices developed throughout the implementation and roll out of the ECA IR project. The Institutional Repository at http://repository.uneca.org/ is the first of its kind within the United Nations Secretariat and offers unique knowledge and information not available elsewhere pertaining to regional programmes, decisions and resolutions promoting social and economic development of Africa.     

Preparing novice principals in Australia and Turkey: How similar are their needs?

Part of a 13-nation, cross-cultural study of the extent to which principals perceive their pre-appointment experiences had prepared them for the job, the International Study of Principal Preparation (ISPP), this paper compares the responses of novice principals in Turkey and Western Australia. Using a survey based on data from case studies of principals in their first 3 years, the views of 50 Western Australian and 60 Turkish principals were examined in terms of the difficulty of the problems they faced and the extent to which they felt prepared for these problems. Responses were analysed by sex, qualification, age at appointment, school size, and school location. Respondents from both countries found that managing the budget and achieving work/life balance presented challenges for them while working with parents and acquiring adequate resources were not challenging. For Turkish respondents, building positive relationships with staff was more challenging than it was for the Australian respondents. Surprisingly respondents felt well prepared for the tasks they faced, with Australians, females, principals of small schools in rural and remote locations reporting significantly more positive views about their preparation than their counterparts.     

Unpacking high and low efficacy teachers’ task analysis and competence assessment in teaching low-achieving students in secondary schools

This study adopted a pragmatic qualitative research design to unpack high and low efficacy teachers’ task analysis and competence assessment in the context of teaching low-achieving students. Nine secondary school English and Science teachers were recruited and interviewed. Results of thematic analysis show that helping students perform well in exams was identified by both the high efficacy teachers (HETs) and the low efficacy teachers (LETs) as the sacred task, but the HETs perceived more contextual support from school culture, school leaderships and collegiality than the LETs did. Although the HETs showed more confidence than the LETs in instructional strategies, classroom management and student engagement, both the HETs and LETs experienced struggles when their personality traits and beliefs were in conflict with required strategies or imposed regulations. Despite the LETs having a lower level of perceived competence, their hunger for learning reveals that their sense of efficacy could be enhanced if provided with courses that focus on coaching and mentoring experiences.     

Associations of total sedentary time,screen time and non-screen sedentary time with adiposity and physical fitness in youth: the mediating effect of physical activity

The aims of the present study were: i) to examine the associations of total accelerometer-based sedentary time (ST) and specific-domain self-reported ST (i.e., screen-based, educational-based, social-based, and other-based ST) with adiposity and physical fitness in youth; and ii) to analyse the mediation effect of physical activity (PA) on associations.

This study was conducted with 415 children (9.1 ± 0.4 years) and 853 adolescents (13.6 ± 1.6 years) in Spain during 2011–2012. Total ST and PA were assessed by accelerometry. Leisure-time spent in twelve sedentary behaviours was self-reported. Adiposity and physical fitness was measured following the ALPHA battery for youth.

Total accelerometer-based ST was positively associated with global adiposity score in children, and negatively associated with global physical fitness score in children and adolescents; but relationships were not independent of PA. PA mediated all associations of accelerometer-based and self-reported ST with adiposity or physical fitness in children. Conversely, screen-, educational-, social-, and other-based ST were negatively related to physical fitness in adolescents, independently of PA.

These findings give an impetus to developing effective strategies for specifically promoting PA in children and for increasing PA while reducing ST in adolescents in order to produce improvements on adiposity and physical fitness.     

Verträge an Universitäten und deren Besonderheiten

Die Universität benötigt zur Umsetzung ihrer hoheitlichen und privatwirtschaftlichen Aufgaben und Ziele eine Vielzahl vertraglicher Vereinbarungen. In diesem Beitrag werden beispielhaft gewählte Vereinbarungen und einige wesentliche vertragliche Regelungen im Folgenden dargestellt und sollen als Praxisanregung bei der Vertragsgestaltung mit der Universität dienen.     

Discussion of ‘are Statisticians Cold‐blooded Bosses? A New Perspective on the “Old” Concept of Statistical Population’ by Y. Lu and K. S. S. Henning

This articles argues in favour of a recently introduced approach to statistical inference which focuses on understanding the data generating process. A comprehensive example supports the discussion.