Assessment of Service Desk Quality at an Academic Health Sciences Library

ABSTRACT

Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.     

Using Political Journalists’ Definitions of Public Opinion to Predict Source Use in Political News

This study examined political journalists’ definitions of public opinion and how these definitions influence the structure of political news stories. After considering prior conceptualizations of public opinion, a scale of two distinct definitions of public opinion was created, consisting of the optimist’s and the pessimist’s definitions. Using a survey of political journalists in the United States, these public opinion definitions were significant predictors of the use of particular sources in political news stories. Importantly, the two definitions had opposite influences on the use of opinion polls, shedding light on the discrepancy in use and perception of poll results in political news.     

Religious Pluralistic Language in a Computer-Mediated Context: Effects of Intergroup Salience and Religious Orientation

This study investigated the degree to which religious pluralistic language varies as a function of the intergroup salience of a context and religious orientation. Based on a 2 (Religious Salience of Context) × 3 (Religious Salience of Topic) experimental design, participants (N = 239) were instructed to compose an e-mail to an interactional partner based on the randomly assigned condition. Messages were coded for religious pluralistic language, and participants completed measures of religious orientation and evaluations of the conversational partner. Modest effects were found for both intergroup salience of the context and topic as well as religious orientation.     

Lifestyles of the Rich and Famous: Celebrity Media Diet and the Cultivation of Emerging Adults’ Materialism

The present study used cultivation theory to explore the relationships between celebrity media diet and materialism for a sample of 224 emerging adults. Results indicated main effects between both celebrity magazine consumption and celebrity TV news consumption on materialism. Total celebrity media diet was also significantly related to materialism. Findings suggest that a media diet high in celebrity culture and lifestyle has significant impact on emerging adults’ preoccupation with consumerism, particularly for women. This research contributes to a growing body of literature on the effects of a celebrity-saturated media environment and the cultivation of materialistic attitudes.     

Motivations to Disclose Chronic Illness in the Workplace

Managing chronic illness is not just a healthcare issue but is also relevant to workplace communication and relationships. Workers with chronic conditions are faced with the decision of if and how they should disclose the chronic condition to their supervisors and co-workers. These decisions are laden with fears of stigma or other forms of discrimination that are commonly associated with invisible identities. This study used a qualitative questionnaire and thematic analysis techniques to reveal three reasons why workers chose to (or not to) reveal their chronic condition in the work environment: facilitate continued employment, enacting values, and explaining absence or condition. Viewing the results through social exchange theory showed that employees exchange (or do not exchange) personal information for workplace accommodations.     

Managing Discovery and Linking Services

There is a growing trend toward a consolidation of services for electronic resources management, A–Z journal listings, full text link resolving, and discovery services under a single service provider. In many cases, the adoption of a discovery service from a provider that is not the same as the libraries’ existing link resolver service means managing multiple knowledgebases. In this session, three librarians gave an overview of their experiences and strategies for maintaining separate link resolving and discovery services in lieu of adopting a full suite of services from a single service provider. Each speaker presented a case study on the advantages and challenges of managing their chosen discovery service: EBSCO Discovery Service, Ex Libris’ Primo and ProQuest’s Summon, in conjunction with the CUFTS/GODOT open source knowledgebase and link resolver service.     

Applying Self-Determination Theory to College Students’ Physical-Activity Behavior: Understanding the Motivators for Physical (In)Activity

Physical activity is necessary for college students as only 20%–40% engage in the recommended amounts (Office of Disease Prevention and Health Promotion, 2010). This article qualitatively examines college-student motivators and hindrances for physical activity in order to develop effective interventions. Although a primary theory in psychology, Self-Determination Theory relies heavily upon social contexts as catalysts for motivation. Communication can cause both within- and between-person differences in motivation. Findings suggest that college-student motivation is greatly influenced by the communication between themselves, their important relationships (e.g., friends, family, and significant other), and societal pressures. Moreover, findings reveal that college students seem to be more motivated through extrinsic means rather than more autonomous forms of motivation.