Complicity and control in the workplace: a critical case study of TQM,learning, and the management of knowledge

This article analyses how a Total Quality Management process with an embedded workplace literacy programme was implemented in an industrial manufacturing plant. Designed as an insider/outsider team research project, data were collected through interviews with management personnel, education and training providers, and hourly workers. Findings reveal that the Total Quality Management process and the literacy programme were implemented under the guise of providing education and training for workers, but were driven by corporate policy to reduce labour costs. The study also examines the way in which adult education was complicit in controlling workplace knowledge.     

Concerned Technology

Abstract

In May 1988 UNESCO set up a Regional Seminar ‐‐ ‘New Technologies for Handicapped in Special Education’ ‐‐at the Wenner‐Gren Centre at Sveavagen in Stockholm, Sweden. This short paper reflects initial draft statements on the conference and is included here to identify the extent of common apprehensions and expectations. It covers the areas of information services, studies and research activities, international co‐operation through staff exchanges and conference activities, and looks briefly at future trends.     

Teaching Philosophy and Methods of Restorative Care to Assisted Living Owners and Staff

To implement restorative care in assisted living facilities, staff need to understand the philosophy and learn methods to help residents maintain optimal function. In this study, the researchers developed a multimedia training program designed to teach staff how to encourage residents to increase their participation in dressing themselves. Researchers conducted a pilot test to measure the short-term effects of the training on 40 staff from two states. Program effects were measured by completing a survey developed by the researchers. Pretest scores were significantly related to gender (women as a group had higher scores than men). Results indicated significant gains in knowledge at posttest. In addition, 93% of participants described positive changes related to restorative care that they planned to make at their facility as a result of the training.