Higher Education, Pedagogy and the 'Customerisation' of Teaching and Learning

It is well documented that the application of business models to the higher education sector has precipitated a managerialistic approach to organisational structures ( Preston, 2001 ). Less well documented is the impact of this business ideal on the student-teacher encounter. It is argued that this age-old relation is now being configured (conceptually and organisationally) in terms peculiar to the business sector: as a customer-product relation. It is the applicability and suitability of such a configuration that specifically concerns this contribution. The paper maintains that the move to describe the student-teacher relation in these terms is indeed inappropriately reductive, but not straightforwardly so. The problem arises in that we remain unsure of the contemporary purpose of education. We lack any firm educational ideals that, in themselves, cannot be encompassed by the business paradigm. Indeed, the pedagogical critique of education (broadly, that education is only of use in as much as it is of use to society) extends further than has yet been intimated and prevents one securing any educational ideal that does not immediately succumb to critique. This pedagogical logic is unassailable in any linear way but, when pressed, precipitates an aporetic moment that prevents it from assuming any totalising hold over education. We draw on the work of Emmanuel Levinas and Jacques Derrida to consider whether one might yet imagine an educational 'quasi-ideal' that will enable practitioners and institutions to counter the effects of customerisation.     

Teaching Phonological Awareness and Metacognitive Strategies to Children with Reading Difficulties: A comparison of two instructional methods

This paper describes an applied training study which investigated the differential effects of two instructional methods on the reading performance of primary school children with reading difficulties. Sixty five children aged 7-10 participated. Twenty five children were assigned to each of two experimental groups: direct instruction in phonological awareness and the alphabetic principle, or the same direct instruction in phonological awareness in conjunction with training in specific metalinguistic concepts and metacognitive strategies. Fifteen children were selected as controls. Reading performance from baseline was measured within a pretest, posttest, and delayed posttest experimental design. Data and results are presented on 60 children owing to attrition. Results showed that direct instruction in phonological awareness improved the reading performance of children with reading difficulties over time. However, direct instruction in phonological awareness in conjunction with explicit training in specific metalinguistic concepts and metacognitive strategies was more advantageous overall.     

Pragmatic Standards versus Saturated Phenomenon: Cultivating a Love of Learning

Phenomenologist Jean‐Luc Marion describes our capacity for awe as an ability to recognise that certain phenomena are saturated. More than we constitute them with our categorical frames or organising objectives, the phenomena constitute us; their excess and givenness overwhelms our ability to fully grasp them. It is through this experience of awe and wonder, Marion suggests, that we are drawn into loving something or someone. In tension with this experience is the attempt (omnipresent in educational contexts) to organise and demarcate phenomenon (or fields of study) into a tidy list of coherent standards. This reductive move, while pedagogically pragmatic, risks masking the ‘exuberant splendor’ of saturated phenomenon, obscuring what initially drew teachers into their respective disciplines. What moves teachers (and students) to love a discipline, Marion suggests, is not standards, which are often instrumentally selected, but an experience of saturated phenomenon. More than standards, a teacher's deep and often secret hope is that her students love or at least appreciate her love for her subject. A teacher's love for her discipline, and her hope to impart it to her students, should stand in tension with the standards movement.