Combining Economic and Conjoint Analysis to Determine Optimal Academic Services

In today's era of global competition, organizations must manage their functions and activities in a manner such that they are responsive to customers' needs and can provide excellence in service to the customer while also being efficient and cost conscious. These issues are extremely common in corporate organizations, but such concerns are equally relevant in service industries, including institutions of higher education. This study is conducted at a private, undergraduate institution of higher education. We utilize focus group evaluation and conjoint analysis combined with economic analysis in the form of a newly designed preferred utility economic cost diagram to pick the ideal services that should be provided to enrolled students at the institution. The package of ideal services accounts for preferred utility expressed by students and a new methodology (preferred utility function) to balance these against financial considerations to optimize services and financial gains for a college adult education program. This combination of focus groups and mathematical techniques can be easily employed by educational institutes.     

The Relative Efficiency of Departments at a Turkish Engineering College: A Data Envelopment Analysis

In this study, Data Envelopment Analysis is used to measure relative efficiencies of academic departments of an engineering college. Input and output criteria are determined and measured utilizing the academic personnel performance measurement scheme of the College. New measures are developed to compare departments of different disciplines. The discriminating power of the measurement models is improved by restricting criteria weights directly and by using a multiple criteria decision making approach. Sensitivity of the results to exclusion of a criterion and changes in relative importance of the criteria is analyzed. Evaluation of the results jointly by the college administration and the departments is explained for a successful efficiency improvement mechanism.     

Investigation of several techniques for reviewing audio-tutorial instruction

Should students receiving a review of previously learned material show better retention than nonreview students? Do students using audio-tutorial review retain more than students using only a study guide? Students at Highland Park Community College participated in a learning-retention experiment. Subjects were assigned randomly to one of four review groups: study guide only, summary audiotape; compressed-speech audiotape, and no review. Analysis of retention scores incorporated Bartlett’s statistic, ANOVAs, and Dunnett’st. A CTMM IQ test also was given the subjects.     

HORIZONS: 2000: A model for gender fair education

This article presents evidence that girls are not receiving an equal education and describes a program model which offers solutions for counselors and teachers to adopt.     

Teaching Counseling Skills Through Self-Management Procedures

Counseling skills can be learned through self-management programs, as well as through more traditional methods. The benefits of self-management in counselor training are discussed, and an outline of an applicable procedure for self-change projects is detailed. Two examples of completed self-managed change in counselor behavior are included.