Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research

Crisis communication research rarely highlights the voices of marginalized publics or their advocates whose interests are affected by crisis situations. We take a different approach by using a response to a natural disaster to expand our theorizing about crisis situations beyond those that hurt the bottom line. Using official statements from Senators Landrieu and Obama about events surrounding Hurricane Katrina as texts for analysis, we demonstrate how they used transcendence, rhetorically, and appropriated the Bush administration's key term—security—to garner more support for their positions, Katrina sufferers, and relief efforts. Implications of this strategy serve to broaden crisis communication theorizing, and to provide insights into ways to strengthen the quality of crisis emergency response planning and response protocols.     

Urban Youth's Perspectives on Flash Mobs

Flash mobs are new, emerging, and evolving social phenomena that have recently been associated with youth violence in the US cities. The current study explores how youth understand flash mobs through focus groups conducted in Kansas City, Missouri (a site of violent youth flash mobs). Results indicate that youth have varying familiarity with flash mobs and define them in different ways; that youth perceive youth boredom to be the most frequent cause of problems with flash mobs; that youth connect ongoing social disorder with the violence associated with flash mobs; and that while social media are facilitators of flash mobs, flash mobs have their roots in youth activities that have been going on for generations (e.g., hanging out in groups and cruising). Results illustrate the importance of conducting formative research with youth, particularly about emergent phenomena, when developing interventions and communication campaigns aimed at reducing youth violence.     

Winning an election: A communication case study

The researcher studies a community in Ohio in an attempt to change previous voting behavior involving a tax levy. This case study offers a methodology for future research.     

Communication climate and satisfaction with immediate supervision

Four factors (reciprocity, feedback perceptiveness, feedback responsiveness, and feedback permissiveness) are related to employees' satisfaction with immediate supervision in this industrial communication field study.     

Metaphor use and perceived managerial effectiveness

This study examines the metaphorical language of three managers in a Northwest city government. Four communication specialists used an interpretative method to identify, categorize, and rate perceptions of metaphors in three 30‐minute transcribed interviews. The results establish a set of metaphor categories, support a theory of culturally‐shared metaphors, demonstrate managers' differences in metaphor use, and suggest an association between managers metaphor use and subordinate ratings of effectiveness.     

A Functional Analysis of the 2000 Taiwanese and US Presidential Spots

This study analyzes the 2000 presidential television advertisements in Taiwan and the United States. Contrary to the common cultural assumption that Asian messages are more positive than those in the US, there is no significant difference of acclaims (positive utterances) and attacks (negative utterances) between the two countries. It appears that the cultural influence on utterance functions was overridden by situational factors in campaign communication. Nevertheless, Taiwanese spots differ from those in the US in three aspects, emphasizing character over policy, addressing past deeds more frequently than future plans, and focusing on leadership abilities more often than the US counterparts. Overall, this comparative analysis suggests a character-centered culture of political communication in Taiwan, which is different from the common emphasis of policy over character in Western political advertisements.     

Nature of green advertisements in India: Are they greenwashed?

This study performs a systematic content analysis of Indian English green print advertisements for the years 2010 and 2011 to verify if greenwashing is prevalent. Green advertisements were analysed based on four dimensions – (1) claim specificity, (2) greenwashing category, (3) incidence of associative claims and (4) presence of certifications. The results indicate that 51.7% of the claims were greenwashed and most of them were vague or ambiguous (37.7%). Most claims lacked specificity (67.0%) and image claims (60.0%) were widely used. Very few advertisements (3.3%) employed certifications to substantiate their claims. Interestingly, we also found that more than half of the image-related claims (55.8%) were categorized as misleading and highly specific claims were considered acceptable. We suggest that either the self-regulatory body – the Advertising Standards Council of India – or the legal regulatory framework accommodate well-defined provisions for regulating green claims in advertisements to curb greenwashing.