Institutional policy process improvement: using structurating activity theory to inform practice

Organizational communication scholars are increasingly called upon to use theoretical knowledge to address problematic processes in public institutions. This article reports a process improvement project focused on a university conflict of interest (COI) policy as an example of how scholars can engage theory to improve ongoing policy processes. The project team included communication scholars and research administration staff who designed, implemented, and evaluated the mixed-methods project guided by structurating activity theory. Baseline survey results were used to design the process improvement project. Results of the follow-up survey indicate that researchers who participated in some aspect of the process improvement project (i.e. attending a policy café, using the redesigned website, or reading the new Quick Reference Guide) reported higher levels of policy communication and knowledge and more positive attitudes toward the COI policy than researchers who had not engaged with process improvement efforts. We offer theoretical and practical implications of results for organizational communication scholars and practitioners.     

Applying a Software Development Product Cycle to Library Technology Adoption and Development

Product cycles have long been used in software development, but libraries can also benefit from a structured product life cycle to help manage technology development and acquisition. This article outlines a proposed product cycle for library technology management with information on implementing each step of the cycle. It will also include information for librarians assessing the success of structured technology management.     

Assessing the Benefits of Content Notes Enhancements for Digital Audio Resources

Our library has previously investigated the potential impact the addition of contents notes on circulation. In a subsequent study, we found contents notes were the second metadata element most heavily linked to circulation (title was first). Since there has been a marked decline in the use of print resources at our library and a corresponding increase in digital resources, we wanted to know if the addition of contents notes to records for online streaming audio files would result in a similar increase in usage. After enhancing the records, we tracked usage for a period of three months.     

Russian Science Citation Index: Areas for Development Identified by Active Users

The current state of the Russian Science Citation Index is analyzed. Several areas for its further development identified by long-standing active users, such as data searching, refinement, and storage; current user alerts; data input with the Science Index license; patent information; and the application programming interface (API) are investigated.     

The Constitutive Relationship of Social Communication Competence to Self-Compassion and Hope

Communication is constitutive—in theory. In research, however, communication is often treated as an outcome, influenced by personal attributes. The present research examines social communication competence as a constitutive influence predicting self-compassion and hope. Path analysis results support this hypothesis. Results show that social communication expressivity (β = .14), sensitivity (β = –.32), and control (β = .20) predict self-compassion. Social communication sensitivity (β = .26) and control (β = .27) affect hope agency, and social communication control (β = .29) predicts hope pathways thinking. These results provide evidence of the constitutive nature of communication.     

Alexa,Siri, Cortana,and More: An Introduction to Voice Assistants

Voice assistants are software agents that can interpret human speech and respond via synthesized voices. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google’s Assistant are the most popular voice assistants and are embedded in smartphones or dedicated home speakers. Users can ask their assistants questions, control home automation devices and media playback via voice, and manage other basic tasks such as email, to-do lists, and calendars with verbal commands. This column will explore the basic workings and common features of today’s voice assistants. It will also discuss some of the privacy and security issues inherent to voice assistants and some potential future uses for these devices. As voice assistants become more widely used, librarians will want to be familiar with their operation and perhaps consider them as a means to deliver library services and materials.     

Back to Reality: The Complex Relationship Between Patterns in Immigration News Coverage and Real-World Developments in Dutch and Flemish Newspapers (1999–2015)

Although prior studies investigating immigration news typically documented a dominant focus on negativity and threats, only limited empirical research is available, which scrutinizes the way real-world developments affect these patterns in immigration news. This study aims to fill this void. First, we report results of a large-scale and longitudinal content analysis (N = 4,340,757) of trends in immigration news coverage in two Western European cases, Flanders (the northern, Dutch-speaking, largest region of Belgium) and the Netherlands, from 1999 to 2015. Both the salience of immigration as a news topic on itself and its linkages with three prominent issues (i.e., crime, terrorism, and socioeconomic issues) are explored. Second, this study builds on previous insights by comparing dynamics in immigration news to real-world events and developments. Overall, the results show that the linkage of immigration to issues of crime, terrorism, and the economy in Flemish and Dutch newspapers was considerable throughout the 17-year period under study. Yet there is limited evidence for a close relationship between news and real-life developments; hence, trends in immigration news seem largely unaffected by trends in society.     

Critical communication pedagogy and service learning in a mixed-method communication research course

ABSTRACT

Course: Mixed-Method Communication Research Methods

Objective: The purpose of this semester-long activity is to provide students with opportunities to cultivate mixed-method communication research skills through a social justice-informed service-learning format. Completing this course, students will be able to: recognize the unique strengths of quantitative and qualitative research methods; locate, evaluate, and utilize scholarly literature for a literature review; conduct an original research project using quantitative and qualitative research methods to gather and analyze data; and raise self and community awareness about a social issue through collaboration with a community organization.     

Along the Write Lines: a case study exploring activities to enable creative writing in a secondary English classroom.

This article arises from a four week study of a class of 14‐15 year old students. The study explored students’ perception of themselves as writers and the effects of a variety of teaching and learning strategies on their creative writing responses. The aim of the project was to enhance the students’ creative writing, whilst ascertaining whether there were particular activities or types of writing that would lead to students perceiving more satisfactory outcomes in their writing. It answers the research question: What do I observe, and what do my students say, about the experience of different classroom based creative writing tasks?