Our Experience with User Experience: Exploring Staffing Configurations to Conduct UX in an Academic Library

ABSTRACT

A research project was undertaken by a university library system to develop a sustainable user experience strategy. A task force was convened to conduct a pilot project with members from both libraries in the system to assess staffing responsibilities, guidelines, processes, and data-gathering procedures. The team tested an electronic resources list common to both libraries. In describing the methods employed by the task force in their research, this article outlines the benefits and drawbacks of staffing configurations to initiate user experience practices in an academic library setting.     

Rethinking the work and training of special education teachers: Colorado,USA, viewed from a Scottish perspective

ABSTRACT

Colorado, the USA and Scotland are alike in many ways. Both have a relatively small population (3.3 and 5 million respectively) and, though Colorado is bigger than even the entire United Kingdom, both are largely rural, with most people living in the central area. The educational challenges which they face are, as in most advanced nations today, determined by considerations of economy as well as of philosophy and these pressures have led to changes in the delivery of special educational services, the way teachers are certified and the content of their training. This article examines these changes and concludes that Colorado has been more radical in the reorganization of its service delivery and certification of teachers, with changes in the schools being the stimulus to change in the state administration of education and thus the training provided by the universities. In Scotland, on the other hand, change in schools has been more gradual, but the education authorities and the colleges have had a greater hand in the process.     

Examining dominant discourses of sexuality in sexuality education research

This article is concerned with some of the theoretical and methodological complexities of collecting young people's preferences for sexuality education content and using them to inform educational practice. Data are drawn from focus groups and questionnaires undertaken by 16–19‐year‐olds. Participants' suggestions often reflect dominant discourses of sexuality circulating in wider society, providing insight into social norms and cultural contexts in which they live. Suggestions do not reflect dominant discourses in any simple way, but involve a complex interplay of these and subordinate meanings of sexuality. When working within a methodological framework that values and centres young people's perspectives, these proposals can be problematic. As dominant discourses of sexuality often reinforce social inequalities, programme implementation of young people's suggestions may perpetuate these. How to reconcile a commitment to a methodological paradigm that prioritises young people's perspectives with the creation of sexuality education which promotes social justice is discussed.     

Experimental Procedures in Test Evaluation

Specific learning behaviors used during peer tutoring and the relationship of those behaviors to the degree of learning achieved were examined. Audiotape recordings of 20 tutoring pairs were analyzed for behaviors exhibited by tutors and tutees. Three stepwise multiple regression analyses were performed to determine which behaviors were significantly related to the test scores of the tutor, the tutee, and the total score of the pair, respectively. There was only partial overlap between the most frequently used behaviors and the behaviors found to be predictive of achievement. The possible relationships between the predictive behaviors and learning processes during tutoring are discussed.     

Applications of the Hotelling T2 Statistic to Designs Involving Multiple Measures on Two Dimensions

Multiple measures taken on subjects are usually classified along two dimensions: (1) measures on the same dependent variable taken at different periods of time or occasions; and (2) measures on different dependent variables taken at one testing or observation period. In this paper an appropriate procedure for the analysis of “multivariate repeated measures” designs, i.e. designs in which measures are taken along both dimensions simultaneously, is discussed. Examples are given of the application of the procedure to quasi-experimental time-series designs and to the problem of determining rater agreement when a group of individuals are rated on more than one variable.     

Consolidation and Transfer of Learning After Observing Hand Gesture

Children who observe gesture while learning mathematics perform better than children who do not, when tested immediately after training. How does observing gesture influence learning over time? Children (n = 184, ages = 7–10) were instructed with a videotaped lesson on mathematical equivalence and tested immediately after training and 24 hr later. The lesson either included speech and gesture or only speech. Children who saw gesture performed better overall and performance improved after 24 hr. Children who only heard speech did not improve after the delay. The gesture group also showed stronger transfer to different problem types. These findings suggest that gesture enhances learning of abstract concepts and affects how learning is consolidated over time.     

Teachers' approaches to finding and using research evidence: an information literacy perspective

Background The use of research evidence produced by others is seen as central to the reflective practice of school teachers. There have been many recent UK initiatives aimed at improving access to research evidence, but there are still concerns about the lack of engagement by teachers. Previous research has looked at this issue from different perspectives, including the content and relevance of educational research, the relationships between researchers and teachers, accessibility and presentation of research and the culture of the school. The research presented here seeks to make a contribution to understanding the diffusion of research in the teaching profession by examining the issues from an information literacy perspective.

Purpose This paper examines the use of research information by UK school teachers, placing an emphasis on their information literacy—i.e. teachers' strategies and confidence in their abilities to find, evaluate and use research information, which is defined as the published output of a planned piece of research.

Sample Survey data were collected from 312 teachers and 78 head teachers from nursery, primary and secondary schools in Scotland, England and Wales. The sample included a wide range of teaching experience, ages, subject responsibilities, school locations and sizes, although there was a bias towards teachers who were motivated to use research evidence. Interviews were conducted with 28 teachers from primary, secondary, nursery and special education schools, and a further 15 teachers took part in group exercises. Interview and group exercise samples were more varied in their levels of research involvement.

Design and methods A mixed methodology was used. The questionnaire survey sought background data on more general attitudes towards research, as well as data on information access and confidence in finding and using general and research information. This was supplemented by qualitative evidence on information strategies and experiences from scenario or vignette interviews. Group exercises in which teachers discussed their responses to specific examples of research information were useful in focusing on strategies for evaluating information.

Results While survey respondents were, on balance, positively motivated towards the use of research evidence, their actual use of information from research was limited. They considered the most prominent barriers to their use of research information were associated with lack of time and lack of ready access to sources. This is likely to be a limiting factor in terms of the development of teacher confidence in finding, evaluating and using the kinds of information sources which are increasingly available to support their professional development. In fact survey evidence from the more research-motivated sample indicated that teachers were considerably less confident in finding and using research information than general information. Their confidence was slightly higher in finding research information (e.g. 67.1% and 60.9% were either confident or very confident in defining information needs and locating information respectively) compared to using research information (for example, 56.5% were either confident or very confident in organizing and synthesizing information). However, evidence from the more mixed interview and group exercise samples also revealed a range of concerns about lack of skills and knowledge needed to search and evaluate information effectively.

Conclusions The findings suggest that information literacy may be a factor in limiting the use of research information, exacerbating the perceived challenges of lack of time and lack of ready access to information sources. From an information perspective, teachers' use of research evidence is likely to be enhanced by greater development of information literacy; more attention to local information dissemination strategies; and the development of an information culture and ethos within schools.     

Building Relationships through Communities of Practice: Museums and Indigenous People

Abstract This paper explores the theory of “communities of practice” and how the ideas contained in it could be applied to museums, by demonstrating how a key stakeholder group, Indigenous people, have been involved with and engaged in the work of the Australian Museum, Sydney, over the past 30 years. It is suggested that the processes museums have developed in building relationships with Indigenous people, particularly at the practitioner level, could form a template for how museums make themselves relevant to broader communities through active engagement with multiple communities of practice.     

Higher-Order Factor Analytic Perspectives on Users' Perceptions of Library Service Quality

The SERVQUAL measure was developed by Parasuraman, Berry, and Zeithaml (SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing, 64, 12–40) to measure perceptions of service quality, originally in the retailing sector. Libraries and other educational institutions, however are also service providers. Librarians, in particular, have recently become increasingly interested in measuring quality of service as the ultimate assessment of library performance, as against more traditional measures of performance such as mere counts of various holdings. The present study explored SERVQUAL score validity in the library service context using data from 596 users representing three user groups and measurement at three times over six years. Second-order factor analysis provided mixed results as regards the psychometric integrity of SERVQUAL scores applied within the library service context.