A general model of performance and quality for one-stop e-Government service offerings

This paper introduces a framework and methodology for establishing indicators and metrics in order to assess the quality and performance of one-stop e-Government service offerings. The set of quality and performance indicators and metrics proposed has been derived in an outcomes assessment approach, based on the perspectives of e-Government service providers and end-users and following a goal-question-metric line of work that departs from some key quality and performance benefits. A methodology that employs the proposed framework to set improvement targets according to alternative scenarios is presented, and a strategy is elaborated for analyzing root causes of potential quality and performance shortcomings and undertaking appropriate countermeasures. Some results of application in a real case study, in the context of an EU-funded R&D project, are also provided. Finally, recommendations are given about usefulness of the proposed approach for e-Government service providers, as well as policy and decision-makers, and directions of future work are discussed in order to enhance the conceptual coverage of this approach, while at the same time not compromising its simplicity of application and generality of purpose.     

Artificial intelligence in education: evolution of the teaching—learning relationship

In this paper some of the implications of the exploitation of Artificial Intelligence techniques in the educational field are presented, and the evolution of the changing quality of interaction between student and teacher is illustrated. Such historical changes are presented as a consequence of the introduction of new technologies in education. Particular aspects of Intelligent Educational Systems are presented, pointing out the innovative features of such systems compared with traditional applications.     

道德规范与国书馆事业

美国图书馆协会的<职业道德规范声明>提出了以图书馆事业为中心的具体原则,其<图书馆权利法案>则明确了图书馆的责任和义务.目前,美国社会和政治环境的变化为图书馆职业带来了越来越多的忧虑和压力."9·11"后出台的<爱国者法案>明显与图书馆职业道德规范中所阐述的重要原则相冲突.因此,美国图书馆协会决心抵制<爱国者法案>对知识、信息自由开放以及行使个人隐私权的限制.