Financial Feeling: An Investigation of Emotion and Communication in the Workplace

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.     

Communicating Knowing Through Communities of Practice: Exploring Internal Communicative Processes and Differences Among CoPs

Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.     

天津市体育场地设施现状及发展战略研究

采用文献研究、比较研究及逻辑分析等方法,系统分析了天津市体育场地设施的现状,构思了天津市体育场地设施的发展战略,提出了战略指导思想、战略目标、战略原则和具体战略内容。     

版权标记技术及其前景展望

分析数字水印和数字指纹的特征、攻击分析及其在数字作品版权保护中的作用，并对版权标记技术的发展前景作出展望。     

规范职业行为，加强行业自律——学习《中国图书馆员职业道德准则(试行)》的体会

结合图书馆工作实践，浅谈学习《中国图书馆员职业道德准则(试行)》的体会，并对其提出修改建议。     

图书情报学与传播学理论交叉研究综述

在调研近十几年传播学与图书情报学交叉研究论文的基础上，对传播学与图书情报学的学科比较研究、学科交叉研究等方面进行综述，并对发展趋势作出预测。     

信息法学的研究视角与重点研究领域分析

分析信息法学的研究层次，重点探讨信息法学的研究视角，包括科学研究原理视角、不同学科研究视角、法学理论视角、信息法律体系结构视角、信息活动相关领域视角和研究方法视角，并在已有研究的基础上，提出信息法学新的重点研究领域，包括信息立法动力研究、信息法律体系研究、信息法学学科建设研究。     

基于数字资源的期刊联合目录数据库建设

为今后深入开展期刊信息资源整合机制方面的研究，本文从数据的收集、数据的规范和整合两方面探讨创建一个以期刊为纽带的链接数据库的方法、途径和实施步骤，并对此链接数据库未来的发展方向进行展望。     

我国图书馆学情报学基金论文产出力调查研究与定量分析

调查研究1996～2003年4月间我国图书馆学、情报学基金论文情况(包括论文数量、类别及年代分布、期刊分布、主题分布)和基金论文作者情况(包括作者系统分布、地区分布、多产作者分布、职称分布、合作类型分布)，并对有关数据进行定量分析。     

从两次ACA分析看情报科学的发展

就美国情报学家怀特(White)分别于1981年、1998年进行的两次ACA(作者同被引分析)结果的差异进行分析，并对情报科学的发展脉络及变化趋势进行探讨。