Designing Scenarios for Human Action

Designed artifacts unavoidably restructure human activity. In this sense, the design of tools and environments for people to use in their work, as well as of the training and information that support this use, can be seen as the design of human activity. This conception of what it is to design things motivates alternative representations, processes. and tools for design work. This paper describes an approach to the design of computer systems and applications in which scenarios of human-system interaction are a central working design representation. This approach is illustrated by examples from the design of a multimedia information system.     

The Competent Use of Competency-Based Strategies for Selection and Development

Many organizations are getting into the competency act, selecting and developing employees against standards of performance needed for present and future business success. This article focuses on critical elements of successful competency-based performance strategies from the practical vantage points of two performance consultants with significant experience in a variety of business settings. Definitions and examples are provided for Key, Team, Functional, and Leadership competencies. The competency strategy process defined in the article outlines a four-step cycle including business alignment, project planning, competency model-building, and rollout and ongoing performance management. Tools and approaches for use with selection, training and development, coaching, multi-rater assessment, and performance review are discussed from the viewpoint of the hands-on practitioner. “Lessons learned” are noted in all phases of the process to emphasize the rationale for continuous involvement of stakeholders and for attention to project management. Also included are behavioral competency profiles for 1) the competency practitioner and 2) change management.     

To what extent is the culture of a university department supportive of equal opportunities for women?

Most British universities now have equal opportunities policies but the extent to which these policies have brought about real change in university departments is not clear. Management theory suggests that when trying to implement change in an organisation it is important to understand that organisation's culture. Opportunity 2000, a business initiative to try to increase the number of women (especially managers) in the British workforce stresses the importance of cultural change. However, there has been little attempt to 'measure' culture in relation to gender in university departments. This article explores the findings from an attempt to use Johnson & Scholes's cultural web to 'measure' the culture in a business studies department in an 'old' British university     

Attentional Processes in Low‐Socioeconomic Status Bilingual Children: Are They Modulated by the Amount of Bilingual Experience?

Recent research indicates that bilingual children are more proficient in resolving cognitive conflict than monolinguals. However, the replicability of such findings has been questioned, with poor control of participants' socioeconomic status (SES) as a possible confounding factor. Two experiments are reported here, in which the main attentional functions and pragmatic ability of 54 bilingual and 56 monolingual low‐SES children were assessed (Experiment 1: 6‐ to 12‐year‐olds; Experiment 2: 6‐ to 8‐year‐olds). A language‐switching task was also employed, to measure bilingual proficiency. Overall, the monolingual and bilingual groups did not differ significantly in any of the tasks employed, although the ability to resolve conflict was related to children's level of bilingual experience.