A new normal? Competing national cultural discourses and workers’ constructions of identity and meaningful work in Norway

We examine how conceptions of identity and meaningful work are influenced by a nation's changing economic and political environment. We collected research in Norway – a country with a rich economy that has heavily relied upon oil production since the 1980s. Yet depleting oil resources are prompting an economic transformation. Twenty-seven interviews and a thematic analysis revealed how Norwegian workers safeguarded their traditional, collective workplace values, yet were simultaneously confronted with modern – more masculinized – workplace performances ushered in with the oil era. We contribute to theory by suggesting that work's meaningfulness is constructed by competing national cultural discourses that evolve over time. These discourses become narratives that citizens draw upon to evaluate work and to negotiate their personal and professional identities.     

Student-Staffed Virtual Reference Services: How to Meet the Training Challenge

Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate training and evaluation for student employees. This case study outlines the training and assessment program for student employees working on Ask a Librarian, an academic consortial chat reference service in Ontario, Canada. Evaluations indicate that student assistants are less formal in their communication style, do not consistently perform a thorough reference interview, and deviate from some Reference and User Services Association (RUSA) best practices. However, students are consistently rated very highly by users in exit surveys. With a training program that addresses communication, in-depth reference interview techniques, and consistent follow-up and assessment, students are a viable option for staffing chat and can meet high service quality standards for reference service.     

The interaction between artists’ professional training and employment in the field of Finnish theatre

This paper deals with the effects of formal training on artists employment situation in the 1990s. The empirical data is based on a survey of theatre and dance artists which was done by the Arts Council of Finland in co-operation with the Finnish Theatre Academy. The survey studied current employment status of theatre artists as well as the effects of formal training on their employment, working conditions and salary. The results of the survey have been published in Finnish by the Arts Council (Karhunen, 1994).