Electronic Records Management and Public Accountability: Beyond an Instrumental Approach

In evaluating government actions, accountability fora depend on public records. Information and communication technologies (ICTs) can—depending on how they are used—positively or negatively affect the availability of records for accountability. Dominant trends in the effect of ICTs on records management are (1) the mixing of "on the record" and "off the record" communication, (2) the shift of control over information to the individual, (3) the focus on present rather than on historic information, (4) the interlinking of information managed by several organizations, and (5) the integration of procedures into computer systems. These trends indicate that the introduction of ICTs challenges the existing balance between organizational values (e.g., formality and informality, central control and individual autonomy). Electronic records management is therefore about finding an organizational design that balances values to fit the organization's accountability situation.     

Cross‐Validated Prediction of Academic Performance of First‐Year University Students: Identifying Risk Factors in a Nonselective Environment

Early prediction of academic performance is important for student support. The authors explored, in a multivariate approach, whether pre‐entry data (e.g., high school study results, preparative activities, expectations, capabilities, motivation, and attitude) could predict university students’ first‐year academic performance. Preregistered applicants for a bachelor's program filled out an intake questionnaire before study entry. Outcome data (first‐year grade point average, course credits, and attrition) were obtained 1 year later. Prediction accuracy was assessed by cross‐validation. Students who performed better in preparatory education, followed a conventional educational path before entering, and expected to spend more time on a program‐related organization performed better during their first year at university. Concrete preuniversity behaviors were more predictive than psychological attributions such as self‐efficacy. Students with a “love of learning” performed better than leisure‐oriented students. The intake questionnaire may be used for identifying up front who may need additional support, but is not suitable for student selection.     

Key experiences in student teachers’ development

This study focuses on the question of why student teachers stay in teaching even after a profound ‘practice shock,’ i.e., a shock that in itself seems to characterize the complex and emotionally challenging first year of student teaching. Using a line drawing technique, the study investigates student teachers’ views of their first year of teaching by examining how they picture their development, their key experiences during that development, and the ways in which they coped with these experiences. The results suggest that most student teachers perceive their own development not as a steadily ascending line as is often suggested by research on the development of teachers’ professional identity. Instead, we now surmise that most student teachers view their development as a path with highs and lows that include transformative moments or periods. This relates to the idea of transformative learning and to theories on identity development that suggest people need a crisis for identity development to occur. During such a crisis, we saw that student teachers explicitly reconsidered their connections to teaching and that this reconsideration led to a regained motivation for teaching. It appeared that supervisors or mentor teachers played a significant role in first‐year (student) teachers’ regaining motivation for teaching.     

Exploring dynamics and strategies of niche protection

This paper focuses on the processes and strategies of advocates and opponents in creating, maintaining and/or contesting the protective spaces in which ‘urgently needed’ but ‘risky’ pharmaceutical innovations are managed. Drawing on transition literature and recent work on niche protection, this paper adds to the conceptualisation and empirical grounding of niche protection by studying the dynamics of protection, in particular the different phases of niche development. Moreover, the links between niche protection processes and protection strategies pursued by niche players are explored. Dynamics of niche protection are explored in two case studies: the monitoring of treatments for HIV and of a vaccination against pandemic influenza. We conclude that niche protection depends on interactions between network building, empowerment activities and the construction of a positive niche narrative vis-à-vis anti-narratives raised by actors outside the niche. Furthermore, the nature of learning within a niche and the niche's robustness are determined by whether the strategies are predominantly accommodating or restrictive.     

Social media strategies: Understanding the differences between North American police departments

Within a short timeframe, social media have become to be widely used in government organizations. Social media gurus assume that the transformational capacities of social media result in similar communication strategies in different organizations. According to them, government is transforming into a user-generated state. This paper investigates this claim empirically by testing the claim of convergence in social media practices in three North-American police departments (Boston, Washington DC and Toronto). The research shows that the social media strategies are widely different: the Boston Police Department has developed a ‘push strategy’ while the Metropolitan Police Department in DC has developed a ‘push and pull strategy and the Toronto Police Service a ‘networking strategy’. The paper concludes that a combination of contextual and path-dependency factors accounts for differences in the emerging social media strategies of government organizations. Social media have a logic of their own but this logic only manifests itself if it lands on fertile soil in a government bureaucracy.     

How do teachers learn in the workplace? An examination of teacher learning activities

In this study, two data collection instruments were used to examine how Dutch secondary school teachers learn in the workplace. Firstly, they completed a questionnaire on their preferences for learning activities on two occasions. Secondly, during the intermediate period, they reported learning experiences in digital logs. Results of both instruments indicate that teachers often learn by critical individual reflection and by involving colleagues in particular challenging or problematic situations. An additional finding concerns the reporting of sequences of learning activities in the digital logs which is clearly different from the focus on single learning activities as found in most literature and as used in the questionnaire. Furthermore, the digital logs provided a fine‐tuning of the concepts of ‘involvement of colleagues’ and ‘experimentation’ in relation to teacher learning. The study concludes with a critical reflection on both data collection instruments. Finally, implications for future research on how teachers learn are discussed.     

Alignment 2.0: Strategic use of new internet technologies in government

This paper challenges the view that strategies for using Web 2.0 should primarily be based upon technological characteristics. The value of the organizational strategic alignment approach for developing specific operational Web 2.0 strategies for government organizations is explored both theoretically and empirically. On the basis of a review of the literature we conclude that there are no a priori reasons why the idea of a fit between IT strategy and business strategic orientation cannot be applied to the development of operational Web 2.0 strategies for government organizations. The empirical exploration based on intervention research at the Dutch Department of Education results in the identification of five configurations: organizational transparency, organizational interactions, policy sector transparency, policy sector interactions and process and policy innovation. These configurations are logically consistent with the strategic orientations of the three directorates of the Department of Education. This overview does not pretend to be exhaustive but validates the idea that an alignment approach leads to differences in operational strategies. The configuration approach provides organizations with useful a starting point for developing their Web 2.0 strategies.     

Sloth, Silence, and Concentration: The Reader Between Letter and Spirit

In current-day criticisms of consumer culture as well as of the performativity culture of the work place, the originally religious concept of the vice of acedia or sloth is reinterpreted as a virtue. Art, especially poetry, is put to the fore in that connection. The image of the reader is addressed when the question of the relationship between poetics and religion is under discussion. The observation of the decline of reading has often been part of forms of cultural criticism and pessimism. Empirical research from the Netherlands over a few decades as to the free time spent in reading as compared to other leisure activities, is reviewed. The pattern emerges that not reading as such, but reading books is losing ground. The “Cultural Citizen” of present, as characterized by the Dutch Culture Council in 2007, is involved in so many diverging leisure activities, that the time and quiet needed for the time-honoured pastime of reading is lacking. The article then discusses the question whether there is a relationship between poetics and religion as to their imminent concentration and contemplation. An intrinsic relation between poetry and reading on the one hand and religion and transcendence on the other, is advocated by the famous British literary theorist George Steiner and by the Dutch essayist Jan Oegema. Steiner distinguishes five categories of solitude in his Grammars of Creation (2001). These categories are explored in order to test the validity of the idea that the seeking of solitude and concentration necessary for reading, eventually leads to spiritual and religious experience. This idea is rejected. In conclusion, reading is, after the fashion of the novelist Milan Kundera, tied to the experience, not of a transcendent unity, but rather of a polyphony of human voices.     

Nothing but the Facts?

This paper seeks to understand how journalists deal with storytelling and truth-seeking in their daily news practice. While storytelling is usually studied through texts, we approached it from a practice perspective, combining data from three ethnographic studies in which 36 beat reporters and 13 journalistic storytelling experts were extensively interviewed. Because of the emphasis journalists place on “finding out the truth” in public discourses, it is tempting for academics to present them as naive truth-seekers. However, by means of an interpretative repertoire analysis of their “practice” discourses, we seek to enlarge the discursive space to talk about the supposed tension between story and reality. Although departing from the idea that all news making is storytelling, the interviewed journalists consider news making and storytelling as distinct—and sometimes opposing—practices. These professional practices serve as the framework around which five storytelling repertoires are organized.     

Developing and implementing innovative ICT-supported engineering education and educational services: results of a faculty-wide research and implementation programme

This paper describes the results of a department-wide programme called IMAGO, which was aimed at giving information and communication technology (ICT) a more important and effective role in the educational programmes. The underlying assumption was that students are responsible for their own learning process, and that students are considered to be knowledge- and information-intensive workers rather than passive consumers of information, and need to be facilitated as such. In implementing more advanced and innovative ICT applications for supporting the educational processes and for improving the contents of the courses, we have developed and used an implementation approach that was geared towards managing and steering professionals. The approach respects the role of professionals as highly individual and knowledgeable workers, and suggests the use of specific incentives to stimulate those professionals. The approach used has led to successful results and innovations in the areas of educational administrative processes, such as individual and flexible scheduling software, and in the area of the course contents, such as intensive use of ICT to enhance the students' learning process. The results obtained will be distributed to a wider audience in the near future by means of (inter)national collaborations.