Communication strategies to overcome functional and psychological resistance to Internet banking

This paper aims to investigate how customers experiencing different kinds of resistance to Internet banking perceive the information and guidance offered by the service provider. A postal survey was conducted and 251 effective responses from Internet banking non-users were received. Based on the earlier literature a typology of consumer resistance to innovations is proposed and four resistance segments, namely Non-Resistors, Functional Resistors, Psychological Resistors and Dual Resistors are identified. The results show that those customers reporting both functional and psychological resistance to Internet banking are more dissatisfied with the information and guidance offered by the service provider compared to those with only psychological resistance or no resistance to the innovation. Communication strategies to reduce and overcome different kinds of resistance to Internet banking are proposed.     

Speechlessness,anxiety, and confusion in a teacher education student group

The aim of the study was to explore the tensions, as experienced by student teachers, in a teacher education program that is based on psychodynamic theory. Previous research shows that students have had orientation problems in innovative university studies because it involves students having to take steps toward their discomfort zone. It was therefore considered important to study the mismatch or match of the training model and student experiences. The data were gathered through student interviews. The data analysis utilized a case study methodology and proceeded from thematic network analysis toward a deeper interpretation of the data. The analysis shows students struggle to understand the meaning and practices of psychodynamic-oriented pedagogy. The analysis also shows that students were unable and unwilling to share their learning experiences with students outside the new program. This can be understood as a tension between different conceptual understandings of learning.     

The precursors of double dissociation between reading and spelling in a transparent orthography

Research and clinical practitioners have mixed views whether reading and spelling difficulties should be combined or seen as separate. This study examined the following: (a) if double dissociation between reading and spelling can be identified in a transparent orthography (Finnish) and (b) the cognitive and noncognitive precursors of this phenomenon. Finnish-speaking children (n?=?1963) were assessed on reading fluency and spelling in grades 1, 2, 3, and 4. Dissociation groups in reading and spelling were formed based on stable difficulties in grades 1–4. The groups were compared in kindergarten phonological awareness, rapid automatized naming, letter knowledge, home literacy environment, and task-avoidant behavior. The results indicated that the double dissociation groups could be identified even in the context of a highly transparent orthography: 41 children were unexpected poor spellers (SD), 36 were unexpected poor readers (RD), and 59 were poor in both reading and spelling (RSD). The RSD group performed poorest on all cognitive skills and showed the most task-avoidant behavior, the RD group performed poorly particularly on rapid automatized naming and letter knowledge, and the SD group had difficulties on phonological awareness and letter knowledge. Fathers’ shared book reading was less frequent in the RD and RSD groups than in the other groups. The findings suggest that there are discernible double dissociation groups with distinct cognitive profiles. This further suggests that the identification of difficulties in Finnish and the planning of teaching and remediation practices should include both reading and spelling assessments.     

Relational Tensions and Optimal Listening in the Communication Relationships of American and Finnish Legal Professionals

Drawing on relational dialectics, this study examines definitions of optimal listening, the tensions affecting it, cultural differences in both of these and strategies for managing tensions. The participant sample (N?=?101) consists of 76 American attorneys and 25 Finnish judges. The results suggest that differences in national communication cultures and the requirements of professional communication affect the definitions of optimal listening. The American participants perceived this as a people-oriented and the Finns as a fact-oriented activity. Both groups experienced reported tensions between real and ideal listening, autonomy and connection, the public and the private, and also between equality and inequality. Culturally, specific tensions were also reported.     

Open Guided Inquiry Laboratory in Physics Teacher Education

This study has investigated the use of an open guided inquiry laboratory course in which a group of pre-service teachers planned and implemented practical work for school purposes. A total of 32 pre-service teachers (physics, mathematics, and chemistry majors) participated in the study. Each participant wrote a reflective essay after completing the course, and three pre-service teachers were interviewed four times during the course. The results show that the use of an open guided inquiry environment provides support for pre-service teachers to discover the limits of their understanding of subject matter knowledge, allowing them to construct knowledge in a different kind of environment from any they had possessed previously, and helping them to understand the possibilities of practical work in teaching. In the course of developing their competence in these aspects, pre-service teachers also gain an understanding of various aspects of teachers’ knowledge.     

Communication‐elicited arousal in public speaking,small group and dyadic contexts: Comparisons of change in heart rate

The study examined the effect of situational demands on arousal in public speaking, small group, and dyadic contexts. Heart rate level of nine university students varied significantly according to the demands of the context. The nature of the context was also reflected in subjects’ heart rate variation. The advantages of expanding the physiological communication research in various communication contexts were discussed.     

About,for, in or through entrepreneurship in engineering education

Engineering competences form a potential basis for entrepreneurship. There are pressures to find new approaches to entrepreneurship education (EE) in engineering education, as the traditional analytical logic of engineering does not match the modern view of entrepreneurship. Since the previous models do not give tangible enough tools on how to organise EE in practice, this article aims to develop a new framework for EE at the university level. We approach this aim by analysing existing scientific literature complemented by long-term practical observations, enabling a fruitful interplay between theory and practice. The developed framework recommends aspects in EE to be emphasised during each year of the study process. Action-based learning methods are highlighted in the beginning of studies to support students’ personal growth. Explicit business knowledge is to be gradually increased only when professional, field-specific knowledge has been adequately accumulated.     

Age and gender specific sexual behaviors in children

OBJECTIVE: The purpose of the present research was to explore the sexual behaviors of 2- to 7-year-old children through reports of day-care personnel. An overall aim of this exploratory study was to provide information about the frequencies of child sexual behaviors. Also, the aim was to explore any age and gender differences. METHOD: A representative sample of 364 Finnish children not screened for developmental delay, sexual abuse history or psychiatric problems (181 girls and 183 boys) in 190 day-care centers were studied using the "Day-Care Sexuality Questionnaire" (DCSQ), with 244 sexual and other behavior items. RESULTS: Age influenced more the extent of the 244 sexual behaviors of boys than of girls. In sexual behaviors increasing with age, girls showed behaviors with a more social character, whereas boys showed more explorative and information-seeking behaviors. Girls had a higher frequency of domestic and gender role exploring behaviors, whereas the boys tended to engage in explorative acting and information-seeking behaviors. CONCLUSIONS: The results suggest that child sexual behavior reported by day-care personnel may provide useful information about the development of children's sexuality. Implications for sexual abuse investigations were discussed.     

The double deficit hypothesis in the transparent Finnish orthography: a longitudinal study from kindergarten to Grade 2

We examined the double deficit hypothesis (Wolf & Bowers, 1999) and literacy development in a longitudinal dataset of 1,006 Finnish children who were nonreaders at school entry. A single phonological awareness (PA) deficit was a predictor of pseudoword spelling accuracy and reading fluency, and a single rapid automatized naming (RAN) deficit was a predictor of reading fluency. The group with both PA and RAN deficits experienced the most extensive reading and spelling difficulties. However, all groups included both poor and average Grade 2 readers and spellers. Poor letter knowledge and vocabulary, task avoidance, attention difficulties, hyperactivity, and lack of teaching at home were additional risk factors for reading and spelling problems, but their impact varied depending on the presence of PA and RAN deficits.