A SYSTEMIC,STUDENT-CENTERED STUDY OF UNIVERSITY SERVICE

This paper discusses the methods and findings ofthe Student Focus Project, a sixmonth study of studentperceptions of service at a large university inBrisbane, Australia. The study paneled 24 focus groups of undergraduate students to assess theirbeliefs about a pretested set of questions concerningpositive and negative aspects of university life,successes and frustrations with university service,attempts to overcome the obstacles of university life,and what students expect from their relationship to theuniversity. Of the themes identified in the StudentFocus study, it was found that malignantbureaucracy and the balkanization ofInformation are systemic factors that negativelyinfluence student perceptions of the quality ofuniversity service. It was also found that studentstrategies for service recovery can contribute to the overall confusion andpoor performance of university services.     

Imagining with multimedia

The computer was first seen as a calculating engine, and only more recently as a way to view and manipulate the dynamic media. Now as a tool for imagining the computer allows us to explore and think 'What if?' about imagined objects and situations. In this paper an analysis is made of the image types that best support engaged multimedia interactivity and which can contribute to the perception of multimedia as a resource for imaginative teaching and learning.     

Nurseries and emotional well‐being: evaluating an emotionally containing model of professional development

Despite official endorsement of attachment principles in nursery work, these are often not translated into nursery practice. One possible reason for this is that staff training does not sufficiently address the personal implications and anxieties that children's attachments may entail for practitioners. Working from a psychoanalytic perspective on organisational functioning and group learning, this paper describes action research with a group of nursery heads who participated in a professional development programme designed specifically to explore emotional experience in professional work. The positive evaluations of the programme by heads and their staff are described including examples of experiential learning and of increased staff awareness about, and responsiveness to, the emotional experience of children. However, the research also concluded that sustained effectiveness of the model is likely to be dependent on an ongoing culture of attention to the emotional experience of nursery staff within nursery umbrella organisations.     

Does Student Language Ability Affect the Assessment of Teacher Language Ability?

This article arises from an investigation into the classroom language assessment (CLA) component of the Hong Kong English language benchmark test for lower secondary (Grades 7–9) teachers of English as a second language (ESL). After some background to the benchmarking initiative in Hong Kong and to the CLA test, the article describes a small-scale study into the effect of student levels of ability on grades awarded to teachers working in schools with differing ability intakes. In the study, a group of ESL teachers were videotaped teaching ESL classes at two different student ability levels, with the two sets of videos assessed by trained CLA assessors. Results indicate that, although there is some variety in the grade awarded to the two different classes taught, variation in grades may well be attributable to individual teacher performance rather than to external factors such as the ability levels of the students being taught. The grades awarded were generally consistent, irrespective of whether classes of high-ability students or low-ability students were being taught.     

A Review of Career Development Research in Australia and New Zealand from 1995–2000

This paper provides a review of career development research studies publishedin Australia and New Zealand between 1995 and2000. The review has grouped the literatureaccording to the categories of careerdevelopment theory, career developmentconstructs, career-related decision-making,gender, cultural comparisons, career programsfor children and training programs for adults.These groupings were created to correspond withthe main focus of each study.     

Mental toughness and transitions to high school and to undergraduate study

Mental toughness can be conceptualised as a set of attributes that allow people to deal effectively with challenges, stressors and pressure. Recent work has suggested that it may be a valuable construct to consider within educational settings. The current studies explored the associations between mental toughness and educational transitions. Study 1 examined the relationships between mental toughness and concerns about moving to a new school in 105 children aged 12–13 years of age. The results revealed significant relationships between several aspects of mental toughness, but particularly confidence in abilities, and children’s concerns. Study 2 examined the relationships between mental toughness and adjustment to university in 200 undergraduate students at various stages of their course. The results revealed a role for several aspects of mental toughness; commitment, control of life, control of emotion, confidence in abilities and interpersonal confidence. The results are discussed in terms of implications for educational practice. It is suggested that measures of mental toughness could be used to identify individuals who may benefit from additional support during transition to a new school or to university, and that future research should explore the potential benefits of mental toughness training.     

Conceptual change through vicarious learning in an authentic physics setting

Recent research on principles of best practice for designing effective multimedia instruction has rarely taken into account students’ alternative conceptions, which are known to strongly influence learning. The goal of this study was to determine how well students of quantum mechanics could learn ‘vicariously’ by watching a student-tutor dialogue based on alternative conceptions. Two video treatments were created to summarize key aspects of quantum tunneling, a fundamental quantum mechanical phenomenon. One video depicted a student-tutor dialogue, incorporating many of the common alternative conceptions on the topic, and resolving inconsistencies in reasoning through discussion. The other presented the same correct physics material in an expository style without alternative conceptions. Second year physics students were randomly assigned to one of the two treatments and were tested before and after watching the video during a lecture. Results show a statistically significant (p < .01) advantage for the learners in the dialogue treatment (d = 0.71). Follow-up interviews of students yielded insight into the affective and cognitive benefits of the dialogue video.