Client value models provide a framework for rational library planning (or, phrasing the answer in the form of a question)

Libraries often do not know how clients value their product/ service offerings. Yet at a time when the mounting costs for library support are increasingly difficult to justify to the parent institution, the library's ability to gauge the value of its offerings to clients has never been more critical. Client Value Models (CVMs) establish a common definition of value elements-or a "value vocabulary"-for libraries and their clients, thereby providing a basis upon which to make rational planning decisions regarding product/service acquisition and development. The CVM concept is borrowed from business and industry, but its application has a natural fit in libraries. This article offers a theoretical consideration and practical illustration of CVM application in libraries.     

Personal reactions to ‘strange’ situations: Attachment styles and acculturation attitudes of immigrants and majority members

A growing number of studies examine the influence of individual factors on acculturation attitudes of immigrants, but few studies focus on majority members’ attitudes. In this paper, two studies are reported on the relation between attachment styles and acculturation attitudes of both immigrants (N=177) and majority members (N=243) in the Netherlands. Until now very few studies have associated cultural adjustment with attachment styles. This is remarkable, because attachment theory refers to interaction with others in new situations. Four different styles of attachment (the secure, dismissing, preoccupied and fearful attachment styles) are related to Berry's classification of acculturation attitudes. People, both immigrants and majority members, with a secure attachment style were positive towards integration, whereas people with a dismissing attachment style were not. Dismissing immigrants were more positive towards separation. Whereas both immigrants and majority members with a secure attachment style showed a similar pattern of correlations between attachment and acculturation, they seem to react quite differently, and even in opposite ways, when they have a preoccupied attachment style. Yet, the different reactions may be caused by the same psychological process: The existential ambivalence of preoccupied people may lead to diverse reactions.     

Bringing together acculturation theory and intergroup contact theory: Predictors of Flemings’ expectations of Turks’ acculturation behavior

The present paper explores Flemish majority members’ expectations concerning the acculturation of Turkish minorities. We studied two kinds of antecedents: majority members’ perceptions of Turkish minorities’ acculturation behavior and their experiences of intergroup contact. The possible mediating role of outgroup affect was also investigated. 247 Flemish high school students completed a survey. Data were analyzed using path analyses. Results show that positive contact experiences and perceiving that Turkish immigrants make efforts to engage in contact with the host group and/or to adopt the host culture are associated with less negative affective reactions towards Turkish migrants. Perceiving that Turkish immigrants maintain their heritage culture is associated with more negative affective reactions. Our results further revealed that increased negative affective reactions are associated with less support for culture maintenance and for contact with the host group but with a higher demand for host culture adoption. The present results also show that expectations of contact engagement and expectations of host culture adoption cannot be considered as equivalent. This implies that results from studies using Berry's conceptualization of acculturation expectations (Berry, 2001) and results from studies using Bourhis’ conceptualization of acculturation expectations (Bourhis, Moïse, Perreault, & Senécal, 1997) are not directly comparable. Our data also clearly disconfirm the orthogonal structure of the fourfold acculturation model for majority members’ acculturation expectations, suggesting that relying on the specific dimensions defining acculturation expectations may constitute a more valid approach to understand ongoing acculturation processes.     

Cultural differences in the perception of critical interaction behaviors in global virtual teams

We investigated whether members of virtual teams from the U.S., India, and Belgium perceived the same interaction behaviors to be critical for team functioning as Dutch members from an earlier study. Thirteen virtual team workers from the U.S., 11 from India, and 11 from Belgium were interviewed by means of the Critical Incident Technique Flanagan [Flanagan, J. C. (1954). The critical incident technique. Psychological Bulletin, 51, 327–358]. The total number of critical incidents from all countries was 493 and most incidents could be grouped into the same 13 categories as those found in the original Dutch study. However, the results showed that the distributions of the critical incidents from the American, Indian, and Belgian respondents differed from those of the Dutch. Indian and Belgian respondents also mentioned a new category of critical incidents: Respectfulness. The cultural differences were interpreted by means of Hofstede's [Hofstede, G. (2001). Cultures consequences: comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, California, U.S.: SAGE Publications] dimensions.     

Telecommunications

Robert Lee Chartrand and James W. Norentz, Jr., eds. Information Technology Serving, Society (Oxford and New York: Pergamon Press, 1979—E12.50/$25.00)

Rosario Joseph Tosiello, The Birth and Early Years of the Bell Telephone System: 1376-1880 (New York: Aicno Press, 1979—$32.00)

James E. Brittain, ed. Turning Points in American Electrical History (New York: Institute of Electrical and Electronic Engineers Press [dist. by John Wiley], 1977– $20.00, paper)

Harry L. Van Trees, ed. Satellite Communications (New York: IEEE/John Wiley, 1979—$27.00, paper with a hardback edition available)

Dave Ingram's Oscar: The Ham Radio Satellites (Blue Ridge Summit, Pa: Tab Books, 1979—$8.95/4.95)

Clayton Hallmark's How to Repair Old-Time Radios (Blue Ridge Summit, Pa.: Tab Books, 1979—$12.95/7.95)

Telecommunications Law Reform (American Enterprise Institute for Public Policy Research, 1150 17th St. NW, Washington, D.C. 20036 —price not given, paper)     

GaIN (Georgia Interactive Network for Medical Information) study on health professionals' search requests and continuing education needs

Health sciences librarians are being called upon to be more proactive in their institutions' continuing education efforts. In an effort to identify whether search requests indicated CE needs, a study was conducted by a group of members of GaIN (Georgia Interactive Network for Medical Information). MEDLINE requests from health care professionals for subject specific clinical topics were collected during a six-month period via a standard search request form created for the study. Copies of all completed requests were collected and broad ICD-9 codes assigned to the search topics. Institutional reports were generated for each participating library to share with hospital CE coordinators. They were also compiled for the group as a whole, and reflected the "hottest" topics requested during the study period for physicians and for non-physicians (nurses, allied health, administrators). A survey to hospital librarians and CE educators showed some value in the reports, but greater potential for further collaboration between librarians and CE coordinators.