When Diversity Training Goes Wrong: A Case Study Analysis of the University of Delaware Residential Education Program

In an increasingly global and interconnected world, it is necessary for corporations and educational systems to develop mechanisms for community members to enhance multicultural competencies related to diversity including race, ethnicity, gender and gender identity, sexual orientation, age, religion, and the like. Some people internalize anger, fear, contempt, and guilt about these issues. As a result, people express their feelings in unhealthy and unproductive ways in school and in the workplace. The solution often is to provide diversity training or sensitivity training. This case study analysis utilizes Kaufman's systemic thinking model to examine what went wrong when one university attempted to implement a yearlong intensive diversity training program that brought national media attention and a potential lawsuit against the university, ultimately resulting in a dramatic shift in the university's out‐of‐classroom experiential learning policies.     

Connecting Diversity Efforts in the Workplace with Business Mission,Goals, and Objectives

As more attention is given to managing and valuing diversity in the United States workforce, the linking of diversity issues and practices to organizational performance needs must be addressed. In addressing the performance question, this article investigates both the difference between a quick fix and systematic action, and the distinction between a program and a process. A systematic and comprehensive process linked to organizational goals and performance is recommended. Gaps in typical programs and responses are pointed out, and some possible areas for measuring results attributable to valuing and managing diversity are suggested.     

The Effect of Functional Flow Diagrams on Apprentice Aircraft Mechanics' Technical System Understanding

Cognitive theory suggests that a key to expert performance lies in the internal organization of the expert's knowledge. The authors contend that the type of technical illustration used during instruction influences knowledge organization and greatly impacts students' understanding of the content. This paper describes an experimental study that tested the impact of one type of conceptual illustration on students' understanding of the structure, function, and behavior of complex technical systems. The results show that supplementing traditional technical instruction with functional flow diagrams can improve overall system understanding. The functional flow diagrams were also found to be an effective instructional aid for enhancing students' conceptual understanding of the causal behavior of systems. In addition, the use of the functional flow diagram was found to significantly improve the subjects' ability to construct conceptual models that were similar to those of an expert. The implications of using conceptual diagrams for technical instruction are discussed and recommendations for future research in this area are provided.     

The relationship between metacognition and intelligence in normal adolescents: Some tentative but surprising findings

This study explored the relationship between metacognition and intelligence in a group of normal adolescents. The relationship has strong theoretical support in current conceptions of intelligence. For the purposes of this study metacognition was assessed across three different cognitive problem sets. Correlational analyses indicated a nonsignificant relationship between intelligence and metacognition. These results suggest that tests of metacognition and intelligence may tap unrelated aspects of cognition and that additional research will be required to understand the relationship between these two constructs.