Deploying information technologies for organizational innovation: Lessons from case studies

Organizations must innovate if they are to survive in today's fiercely competitive marketplace. In this paper, we explore how leading organizations are using emerging technologies to enable novel forms of ideation that can radically increase the sheer volume of ideas they explore. In addition, we outline how organizations use technologies to cost effectively manage this increased volume of ideas by optimizing generation, mobilization, advocacy and screening, experimentation, commercialization, and even the diffusion and implementation of ideas. Critical to this is the management of knowledge during the innovation process.     

Balancing technology and physician-patient knowledge through an unlearning context

The Spanish health care system has undergone important changes with regard to the development of new homecare services known as “Hospital in the Home”. This paper investigates the approaches that hospital in the home units (HHUs) have used to update physician/patient knowledge and the technology knowledge of their members and relates them to an unlearning context and improvement in the quality of health services. These relationships are examined through an empirical investigation of 55 doctors and 62 nurses belonging to 44 HHUs. The research findings suggest that the key benefits of an unlearning context in HHUs are clear: it enables them to identify and replace poor practices and also avoids the reinvention of the wheel; it enables cost reduction by minimizing unnecessary work caused by the use of poor methods; and it enables improvements in services to patients.     

Ferroelectric liquid crystals: The 2004 Benjamin Franklin Medal in Physics presented to Robert B. Meyer of Brandeis University

In a theoretical examination of the structures of liquid crystal phases, Robert B. Meyer in 1975 creatively utilized symmetry arguments to predict that tilted, layered liquid crystal phases of chiral molecules are ferroelectric. He then engaged the help of organic chemists to synthesize a compound that might possess such a phase, and once the material was in his hands, Meyer not only verified its ferroelectricity, but also suggested how such a phase could be used for extremely fast displays. This discovery of ferroelectricity in a fluid system with the possibility for unique applications surprised the entire condensed matter research community and quickly paved the way for both increased scientific understanding and significant technological advancement. For this creative synthesis of theory and experiment, Meyer was awarded the 2004 Benjamin Franklin Medal in Physics.     

A compact static double-array keeping character codes

A trie represented by a double-array enables us to search a key fast with a small space. However, the double-array uses extra space to be updated dynamically. This paper presents a compact structure for a static double-array. The new structure keeps character codes instead of indices in order to compress elements of the double-array. In addition, the new structure unifies common suffixes and consists of less elements than the old structure. Experimental results for English keys show that the new structure reduces space usage of the double-array up to 40%.     

Promoting creativity in PhD supervision: Tensions and dilemmas

In this paper we argue that the processes of collaborative creativity are just as important within the sociocultural context of PhD supervisory practice, as they are in other organizational and educational settings. In order to test this claim a series of interviews with supervisors and students were undertaken to uncover the pedagogic processes used to encourage and support creativity within supervision sessions. The findings from this small-scale study suggest that whilst the more formal instruction and monitoring processes that lead to the acquisition of transferrable research skills are both usefully and necessary aspects of doctoral training, the more open-ended and creative developments required at this level of study should be given equal weight. There needs to be space, time and encouragement for the types of interactions identified here (e.g. informal reflection, relationship building with peers and supervisor, playful exploration and risk taking) as well as mandatory skills development.     

The utilitarian and hedonic outcomes of music information-seeking in everyday life

This qualitative study focuses on what contributes to making a music information-seeking experience satisfying in the context of everyday life. Data were collected through in-depth interviews conducted with 15 younger adults (18 to 29 years old). The analysis revealed that satisfaction could depend on both hedonic (i.e., experiencing pleasure) and utilitarian outcomes. It was found that two types of utilitarian outcomes contributed to satisfaction: (1) the acquisition of music, and (2) the acquisition of information about music. Information about music was gathered to (1) enrich the listening experience, (2) increase one's music knowledge, and/or (3) optimize future acquisition. This study contributes to a better understanding of music information-seeking behavior in recreational contexts. It also has implications for music information retrieval systems design: results suggest that these systems should be engaging, include a wealth of extra-musical information, allow users to navigate among music items, and encourage serendipitous encountering of music.     

New regulatory institution for the convergence of broadcasting and telecommunications: A Korean case

This paper addresses a new case for the convergent regulatory institution for broadcasting and telecommunications in Korea. This paper emphasizes that, when considering a convergent regulatory body, Korea's main principle to establish is a reflection of the paradigm shift of convergence and IT industry. The proposal of the Korean Communications Commission addresses that as a prior factor. This paper deals with three characteristics in establishing the KCC: accommodating policy making and regulation together within a single institution; choosing a commission model as a new organizational type, which inherits a broadcasting legacy to ensure diversity and independence; combining content and network sector together. This paper attempts to show that the Korean model gives a power to the convergent regulatory institution to make the country remain one of the leading countries in information and communication sector as well as implement convergence of broadcasting and telecommunications successfully.     

Participatory democracy and the value of online community networks: An exploration of online and offline communities engaged in civil society and political activity

This article addresses the widely debated question of whether online communication through the Internet will fulfill its potential to enhance democratic processes in society. The paper reports the findings of a survey of groups engaged in some form of civic activity, in both online and offline groups. Comparisons are drawn between the responses of those engaged in both types of group to determine whether the motivations, behavior, and satisfaction of participants differ because of the medium of communication. Contrary to some expectations in the literature, the findings suggest that participants in online groups are marginally less satisfied with their participation in their group. The findings have implications for politicians, policy makers, and groups engaged in civil society when using online channels of communication for democratic discourse.     

Conception, development and implementation of an e-Government maturity model in public agencies

Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for e-Government. The implementation of the model also provided several recommendations to policymakers at the national and agency levels.     

Restructuring Taiwan's port state control inspection authority

To improve marine transportation safety, countries around the world have established authorities dedicated to implementing port state control (PSC). Appropriate measures have also been taken to ensure that these dedicated organizations are given enough power to carry out their duties independently and credibly as a safety mechanism. In contrast, Taiwan's existing PSC inspections are administrated by commercial port authorities, causing impartiality. The disadvantages of such a system become evident when a ship is found to have critical faults, because commercial port authorities have difficulty deciding whether the ship should be detained. Under such circumstances, the impartiality and objectivity of these port authorities are often questioned. Therefore, the restructuring of port authorities to improve dedication and objectivity is a critical issue in the implementation of PSC. This research uses three stages of methodology: (1) the in-depth expert interviews aim to gather information; (2) the Analytic Hierarchy Process (AHP) calculates the weight of guidelines and evaluates feasible solutions. Port state control officers (PSCOs), maritime transport operators, and the staffs of competent authorities are used as the respondents of this expert questionnaire; and (3) the close-loop questionnaire survey evaluates and confirms the results of the above two research processes. The objective of this research is to create the best solution for introducing an independent authority dedicated to managing Taiwan's PSC tasks. Based on the evaluation of this research study, the optimal solution is to establish an independent government agency under the Ministry of Transportation and Communications (MOTC). An alternative optimal solution is to form a PSC committee under MOTC, which would serve as a temporary measure if legislation for establishing an independent government agency is delayed. These solutions would improve the PSC in Taiwan and strengthen marine transportation safety.