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951.
Wendy S. Zabava Ford 《Journal of Applied Communication Research》2003,31(3):189-211
This study examined customers' perceptions of personalized service communication performance in relation to their expectations as predictors of their satisfaction and loyalty intentions in four professional service contexts. Survey data were obtained from 253 customers regarding their expectations and experiences with physicians, dentists, auto mechanics, or hairdressers. Multisample covariance structure analysis procedures were performed to assess the level of support for alternative theoretical models across all four professional contexts. Results provided support for one model, specifying that customers' perceptions of communication performance accounted for significant variation in customer satisfaction, which, in turn, predicted customers' loyal behavioral intentions. Customers' expectations did not play an influential role in predicting customer satisfaction and loyalty, as proposed in an alternative model 相似文献
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953.
S. Mahadevan 《Resonance》2007,12(1):15-22
For a scientist, making a seminal contribution even in one area of science is a matter of joy and pride. To be able to start
several fields and contribute significantly to all of them is indeed a rare feat. Louis Pasteur belongs to this rare breed
of scientists. He was a chemist, microbiologist, immunologist, and biotechnologist, all rolled into one. He founded the field
of stereochemistry, established the foundations of modern microbiology, disproved the theory of spontaneous generation, demonstrated
the microbial basis of fermentation, and derived vaccines against several bacterial and viral diseases. His contributions
to human welfare in one life-time are more than what others can aspire to make over many lifetimes. His approach, based on
logic and reason, helped to shape the modern scientific outlook. 相似文献
954.
This study analyzes the search behavior of end users who had taken a class in searching MEDLINE on the National Library of Medicine's MEDLARS system. Of the class alumni, 58% obtained passwords. Most of these were still conducting their own searches twelve to eighteen months later. Telephone interviews and search observations indicated that these end users were satisfied with their results and felt they had mastered the basic mechanics of searching. However, appropriate use of explodes and subheadings, as well as locating appropriate search terms, still presented difficulties for them. Further training in these areas may be required. 相似文献
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Evolution of an end-user training program 总被引:1,自引:0,他引:1
The University of Illinois at Chicago Library of the Health Sciences has taught end-user classes on the MEDLARS system since early 1985. Registration, class composition, and, most importantly, class organization evolved continuously during the first year of operation. Several feedback mechanisms were used. An examination of the past training and specialization of participants helped to determine teaching examples and pace; a more varied group of participants necessitated a broader range of examples and increased explanations. Participant evaluation forms and oral comments helped define scheduling, agenda, and the need for additional equipment and practice time. Further evaluation will center on the searching done by the program's alumni. 相似文献
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959.
J. C. S. Weeks 《Higher Education Quarterly》1981,35(2):234-240
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