The Human Nature of Information Work

Though special libraries share concerns with their more general academic, public, and school counterparts, they also have unique characteristics which merit separate consideration. Libraries of all types are evolving, and just as special libraries can learn from the general literature on libraries, practitioners in general libraries can learn from the experiences and methods of special libraries. “The Specialist,” appearing in even-numbered issues of this journal, addresses the administrative concerns of special libraries. The column's scope includes corporate, non-profit, government, and independent libraries as well as the specialized departments and branches of academic and public libraries. Contributions from practitioners and scholars on any aspect of special libraries are welcome. Interested authors are invited to contact the editor at tmurray@stamps.org for submission guidelines.

In library and information science, there is a strong emphasis on technical skills like indexing, database design, and information retrieval. This column shows the importance of interpersonal skills, which reference librarians have traditionally employed, to the current special library environment. Librarians increasingly recognize that people seek information and knowledge from each other just as much if not more so than from databases and documents. Given appropriate mechanisms, experts readily share their knowledge. Decision makers seek information selected and curated by a knowledgeable human being, not just raw data.

At the same time, successful organizations recognize that the most important part of information management is not the library but the librarian, who can employ information strategically. The special library community should worry less about library closures and more about ensuring that librarians understand the work of their clients and deliver relevant information at the appropriate time with context and interpretation, making them an integral part of organizational decision-making.     

Guest reviewers

As the majority of full-time employees drink alcohol, and alcohol can play an important role in professional interactions and career success, the current study examined the ways in which working professionals who abstain from alcohol manage communication about their non-drinking status. Framed by the theoretical lens of facework, semi-structured, in-depth interviews of 29 non-drinking professionals revealed that non-drinking in the real world is a deviant act that can be face threatening for non-drinkers and drinkers alike. Consequently, non-drinkers deployed a variety of preventive and corrective facework strategies (including passing and humor) to mitigate and remediate positive and negative face threat. This investigation uncovered practical communication tools individuals can use to abstain from alcohol without compromising their careers.     

Lady,Inc.: women learning,negotiating subjectivity in entrepreneurial discourses

This paper presents an analysis of individuals' experiential learning through their work as entrepreneurs. ¹In particular, it examines women's learning as a ‘working-through’ of discursive conflicts of subjectivity. The paper is grounded in a poststructural frame that understands subjectivity to be continuously constituted through engagement with cultural discourses and learning to occur at the interstices of negotiating positionality and identity amidst contradictory discourses. The data under analysis is drawn from a qualitative study examining the learning and development of women entrepreneurs across Canada. Interviews explored the process of work learning and personal change reported by these women after at least four years running their new business, their challenges and personal needs in work, the practices they chose to engage, and their meanings of both learning and success. This analysis focuses on the discursive contexts of entrepreneurship, examining the competing images and messages which implicate women, and the various ways women business-owners learn to appropriate or resist these messages to negotiate subject positions and craft their own meanings of success and work. Implications for educators are presented at the conclusion.     

数字技术赋能我国医疗治理现代化建设研究

数字技术的快速发展为我国实现医疗治理现代化提供了可行的操作路径。文章在分析数字技术赋能医疗机构和医生、政府、社会群体等多元主体、提升医疗服务供给能力、普惠性和公平性、友好性和便利性等方面作用基础上,探讨了数字技术赋能医疗治理现代化建设的4个重点问题,即数字医疗基础设施建设、数字技术采纳的影响因素、数据资产属性确权、数据安全与科技伦理。基于国际数字医疗应用场景,提出推动数字技术赋能我国医疗治理现代化建设的对策建议：以道路自信为核心、以医疗情景驱动为引擎、以技术融合应用为抓手,聚焦数字技术价值创造引导多元主体协同治理,融入全球创新、承担大国责任、倡导科技向善。     

Facilitating Meta‐learning in Art and Design Education

Art and design programmes are educationally unique in that students themselves play a central role in determining their own learning needs. To be successful in their study, art and design students are required to operate with a high degree of independence and self‐direction. Developing the skills for greater self‐reliance requires students to become aware of their conceptions of the subject of study, and of themselves as learners in a particular learning context. Developing greater self‐awareness as a learner and becoming more independent in one's learning is captured by the concept of meta‐learning. In this article I present an alternative strategy to prevalent diagnostic approaches to assist in developing a student's capacity for meta‐learning in the subject context of art and design. An inquiry cycle was created to provide a structure within which to facilitate generative thinking about learning through engaging with fundamental questions related to the subject of learning (art and design) rather than the learning subject (i.e. the student). This method represents a departure from existing approaches to engaging students in meta‐learning. A pilot study used to trial the effectiveness of this strategy is also presented here. The inquiry map, and the conceptual base upon which it was developed, were found to be useful ways to structure reflective thinking about learning and to assist in developing a student's conception of the subject.     

Is the Medium the Message? Examining Transactions Conducted via Text in Comparison with Traditional Virtual Reference Methods

Texting is a widespread mode of communication and libraries are experimenting with it to interact with users. This article presents the results of a study on virtual reference service. The authors seek to determine whether or not the texting service is filling a different information need than chat and email by examining the level of difficulty and the topic of questions using these different methods of communication. Findings indicate a marked difference between the type and complexity of questions sent via text and traditional forms of virtual reference, and suggest that texting fills a complimentary role in relation to other traditional virtual reference communication channels used within libraries.     

Learning About Other People’s Families

While the call for teacher education students to learn about their students’ family and community lives remains urgent and compelling, educating teachers about the Other is tricky business. In this article I discuss the use of two performed ethnographies, Harriet’s House and Ana’s Shadow, to provide opportunities for teachers to learn about Other people’s families in ways that work against presenting a singular, dominant narrative of the Other’s experiences and positioning Other students as experts. Although the outcomes from educating teachers about Other people’s families are unpredictable and do not always disrupt the prior, potentially harmful, knowledges teachers bring with them to teaching, I argue, along with Kevin Kumashiro, that ongoing labour to stop the repetition of harmful knowledges is important anti-oppressive educational work.     

What happens to the girls? gender,work and learning in Canada's ‘new economy’1

Policies hailing lifelong learning in the so‐called New Economy promote equitable knowledge work and work‐related learning opportunities for all. Gender is hardly mentioned in these discourses; some might assume gender is ‘resolved’ in a new economy emphasizing entrepreneurism, technology, knowledge creation and continuous learning. However a closer look reveals that gendered inequity persists both in access to and experience of these learning opportunities. Indeed, familiar issues of women, work and learning are exacerbated in the changing contexts and designs of work comprising the so‐called New Economy. This is argued in the frame of Canada's most recent policies on work and learning, drawing from contemporary Canadian studies and statistics to underline the point. Current provisions for girls' and women's vocational education in Canada are assessed in light of these issues, focusing on particular learning needs of girls and gendered issues they face in entering the labour market of the New Economy. To move beyond a critical analysis and outline a possible way forward, four directions for change are suggested: more gender‐sensitive career education for girls; sponsored vocational education for women; management education in gendered issues arising in the changing economy; and critical vocational education in both schools and workplaces.