ICT,education and older people in Australia: A socio-technical analysis

People over 65 (or older people) are a growing proportion of the population in many developed countries including Australia. In the last 10 to 12 years interest from this group in the use of Information and Communication Technologies (ICT) and the Internet has also grown considerably. ICT has much to offer older people as a means of keeping in touch with family, perhaps in other parts of the world, to obtain information about health and financial matters, for entertainment and to further their education. It also offers possibilities for intergenerational cooperation with, for example, children coaching their grandparents. This paper concentrates on older people’s use of ICT for education, some of this being formal but mostly informal, and adopts a socio-technical framework based on actor-network theory (ANT) to investigate this.     

Editorial for EAIT issue 6, 2022

Education and Information Technologies -     

Birth,life and death of the Victorian Education Ultranet

This article examines the development and ultimate demise of the Ultranet, a major ICT infrastructure project in the education system of the Australian State of Victoria. The case is interesting as it was a very large project, intended for 1500 schools and funded to $180 m (Au). The study traces the design and implementation of the project as a socio-technical innovation in education. Although there are examples of how this project worked very well, its uptake was less than anticipated. The study found that potential benefits from a very large project like this can be nullified by a number of factors including: change in sponsorship of the project, an over emphasis on security concerns, failure to enrol crucial stakeholders and a naive assumption by technologists that technology with potential benefits will always be accepted. The study also found that technology projects must be delivered where a need exists and one that, most importantly, is recognised by the stakeholders. This will also be the case in other education systems around the world. If resources are not to be wasted the problem must be clearly identified and its need accepted before a solution is proposed. The Victorian Government finally abandoned the Ultranet in June 2013.