Employees as customers: Exploring service climate,employee patronage,and turnover

The role of retail employees as customers was explored by quantitatively examining the influence of service climate and employee patronage on employee turnover intentions. Employees representing all shifts in two stores of a national retailer participated. Results indicated that employee patronage partially mediates the effects of service climate on employee turnover intentions. The findings suggest that employee patronage is a highly relevant organizational concept that warrants additional study. Practitioners may apply these findings in developing management and supervision training programs and designing employee selection and retention programs. Researchers may incorporate the variable of patronage when studying populations where employees can be external customers. Future research is necessary because the concept of employee patronage has not been adequately studied.     

Children's Engagement Within the Preschool Classroom and Their Development of Self-Regulation

This study used an observational measure to examine how individual children's engagement with teachers, peers, and tasks was associated with gains in self-regulation. A sample of 341 preschoolers was observed, and direct assessments and teacher reports of self-regulation were obtained in the fall and spring of the preschool year. Research Findings: Children's positive engagement with teachers was related to gains in compliance/executive function, and children's active engagement with tasks was associated with gains in emotion regulation across the year. Engaging positively with teachers or peers was especially supportive of children's gains in task orientation and reductions in dysregulation. Practice or Policy: Results are discussed in relation to Vygotsky's developmental theory, emphasizing that psychological processes are developed in the context of socially embedded interactions. Systematically observing how a child interacts with peers, teachers, and learning tasks in the preschool classroom has the potential to inform the creation of professional development aimed at supporting teachers in fostering individual children's development within the early education environment.     

Techniques of Mediocrity

The mission statements of many public (taxpayer-supported) colleges promise economic development outreach to local business communities. Unfortunately, faculty may be hard-pressed to devote time to outreach. The author looks for specific outreach activities that garner strong support from both faculty and business representatives. The author examines the case of four-year business schools. Survey data were collected from a sample of faculty and a sample of business leaders. The win—win activities tended to have a strong teaching component, including degree programs for working adults and community-class-room links such as student projects and internships.     

Measuring educational quality by appraising theses and dissertations: pitfalls and remedies

In this paper, we argue that, as indicators of the educational quality of graduate degree programs, student theses and dissertations are best used in specific contexts. High-quality theses and dissertations, that is, may be the result of factors such as verbal skills students already possessed at admission or of complex interactions between supervisors and students, not only effective class design or offerings. Consequently, this paper recommends ways for programs to avoid making post hoc errors in assessing educational quality and suggests strategies to make the critical appraisal of theses and dissertations a productive, quality-enhancing activity.     

School leadership for equity: lessons from the literature

Responding to Thrupp's [2003. “The School Leadership Literature in Managerialist Times: Exploring the Problem of Textual Apologism.” School Leadership & Management: Formerly School Organisation 23 (2): 169] call for writers on school leadership to offer ‘analyses which provide more critical messages about social inequality and neoliberal and managerialist policies’ we use Foucault's [2000. “The Subject and Power.” In Michel Foucault: Power, edited by J. D. Faubion, 326–348. London: Penguin Books] theory of power to ask what lessons we might learn from the literature on school leadership for equity. We begin by offering a definition of neoliberalism; new managerialism; leadership and equity, with the aim of revealing the relationship between the macropolitical discourse of neoliberalism and the actions of school leaders in the micropolitical arena of schools. In so doing, we examine some of the literature on school leadership for equity that post-dates Thrupp's [2003. “The School Leadership Literature in Managerialist Times: Exploring the Problem of Textual Apologism.” School Leadership & Management: Formerly School Organisation 23 (2): 149–172] analysis, seeking evidence of critical engagement with/resistance to neoliberal policy. We identify three approaches to leadership for equity that have been used to enhance equity in schools internationally: (i) critical reflection; (ii) the cultivation of a ‘common vision’ of equity and (iii) ‘transforming dialogue’. We consider if such initiatives avoid the hegemonic trap of neoliberalism, which captures and disarms would be opponents of new managerial policy. We conclude by arguing that, in spite of the dominance of neoliberalism, head teachers have the power to speak up, and speak out, against social injustice.     

Beginning teachers reflect on inclusive practices – ‘I didn't realize that he only had half a hand’

Learning to value difference and diversity is a central goal of Initial Teacher Education (ITE) professional practice programmes in New Zealand. Yet the authors have continued to struggle to work with their ITE students to move them as a group towards such valuing in both theory and practice. In this article events that lead up to the changes initiated in an ITE inclusive education module in response to tensions arising during tutorial sessions in this paper in three previous years are outlined. A new pedagogical approach consisting of changes to curriculum material, the format of discussions and the tutorial environment itself is introduced. Four examples from participants’ discussions are discursively analysed, uncovering key teaching moments-of-transformation possibilities inherent in the talk. What is revealed is that less confrontational, more productive conversations became possible through the changes initiated. Theorisation of the authors’ experiences of the changes is then provided, drawing on postmodern notions of difference, normalisation, intra-action and affective climates. Finally we suggest that it is important for tutors of such papers to interrogate their practices and where possible to prioritise pedagogies that support an openness to difference and being affected by others as a foundational pedagogical element.     

Validating racism and cultural respect: testing the psychometric properties and educational impact of perceived discrimination and multiculturation for Indigenous and non-Indigenous students

Within the field of quantitative research, the diverse and negative effects of racial discrimination have become increasingly documented across a number of outcome variables (including physical, mental, and social wellbeing); however, research on the direct effects of racism is less evident within educational settings. The present investigation explored the negative impact of perceived racial discrimination, in addition to perceptions of cultural respect (Multiculturation) on both objective (e.g., student grades) and subjective (e.g., importance of school) schooling outcomes for a sample of Indigenous Australian and non-Indigenous Australian high school students. Perceived racial discrimination was found to be one of the strongest negative predictors of a number of outcomes for Indigenous Australian students, and Multiculturation was also found to have substantial positive relations with the subjective schooling outcomes for the same group of students. That the results were also generalisable to the non-Indigenous students suggests that attempts to combat racism and promote respect may benefit all members of society.     

Understanding the psychometric properties of the humor assessment instrument through an analysis of the relationships between teacher humor assessment and instructional communication variables in the college classroom

The purpose of this study was to examine the psychometric properties of the newly developed Humor Assessment (HA) instrument. Previous research (Wrench & McCroskey, 2001) noted a construct validity problem with the Humor Orientation (HO) scale created by M. Booth‐Butterfield and S. Booth‐Butterfield (1991). This study examined the relationships between the HA, which corrects the construct validity problem seen in the HO, and affective learning, nonverbal immediacy, cognitive learning, learning loss, student motivation, and teacher credibility.     

Amount of communication as a symptom of distressed marriages based on reports of divorced individuals

Recent research on married couples has indicated that dramatically reduced communication between married partners may be an indication of a marriage under stress and may indicate an increased likelihood of divorce. The present study compared amount of communication in marriage reported by divorced individuals with that reported by married individuals who reported low to moderate levels of marital satisfaction. The results indicate these reports are highly similar. It is recommended that reduced communication be considered as a marker variable for marriages under stress and future research seek to identify the cause(s) of the observed relationships.     

International Communication

Jim Richstad and Michael Anderson, Crisis in International News: Policies and Prospects (New York: Columbia University Press, 1981--- $28.50/12.50)

Amadou-Mahtar M'Bow, Building the Future: Unesco and the Solidarity of Nations (Paris: Unesco, 1981 ---price not given, paper)

Voices of Freedom: A World Conference of Independent News Media (Edward R. Murrow Center of Public Diplomacy, Fletcher School of Law and Diplomacy, Tufts University, Medford, Mass. 02155---$4.50, paper)

Edward W. Ploman and L. Clark Hamilton, Copyright: Intellectual Property in the Information Age (London and Boston: Routledge & Kegan Paul, 1980---$35.00)

Marxism and the Mass Media: Towards a Basic Bibliography Nos. 6-7 (International Mass Media Research Center, 173 av de la dhuys, 93710 Bagnolet, France or International General, P.O. Box 350, New York, N.Y. 10013---£3.50/$7.50, paper)