Student perceptions of the information professions and their master's program in information studies

Library and information (LIS) education is undergoing a major transformation. During this time of change, there is a pressing need for data from all stakeholder groups to support strategic decisions within individual schools and across the discipline as a whole; students are a key stakeholder group. This paper reports on a 4-year study of master's students enrolled in an institution undergoing a transition toward an iSchool. The self-administered questionnaire was distributed to students enrolled in the Master of Information Studies program at the University of Toronto eight times: to incoming students in the fall term for 4 years, and to the entire student body in the spring term of those same years. The data collected from approximately 1000 questionnaires indicate that students arrive excited about the information professions and optimistic about employment opportunities. As they progress through the program, however, many are not satisfied with professional aspects of their program. They want courses that prepare them for their first professional position, and opportunities to gain experience, which they believe will increase their employability. The data from the 4-year period revealed fluctuations over the years, which indicates the value of examining longitudinal data.     

What to Teach?

In this column, the editor of The Journal of Perinatal Education discusses why Lamaze International conducts a comprehensive job analysis of what childbirth educators are teaching and their beliefs of what is important for pregnant women and their partners to learn. The editor also describes the contents of this issue, which offer a broad range of resources, research, and inspiration for childbirth educators in their efforts to promote, support, and protect natural, safe, and healthy birth.     

Are Pupils Equipped for Group Work without Training or Instruction?

This account of teacher practical research examines the question of whether pupils need instruction about how to operate effectively in groups. It is taken for granted that pupils ‘know’ how to ‘work’ in groups and that teachers need only set it up and give directions to groups for successful outcomes. The author organises ‘work’ in groups and observes and evaluates the outcomes. Her conclusions are that many factors impinge on the success of groupwork as outlined in the paper and indicate the importance of teachers taking time to discover inter-relationships and other factors in the social framework of teaching that can overcome barriers to successful teaching. The account is self-challenging and reflective.     

Increasing the acceptance of functional requirements for electronic evidence

This article reports on a research study that tested the effect of statements of “ literary warrant ” on lawyers, auditors and information specialists’ evaluations of a set of functional requirements for electronic evidence. It found that legal statements can increase the rating of importance of some of the functional requirements. Its results also provided evidence that differences in subjects professional backgrounds and their computer knowledge can affect the ratings of importance the subjects gave to the functional requirements. This study was completed as part of the requirements for the author’s doctoral program. It has benefited immensely from the insightful comments received from members of her doctoral Committee: Richard Cox, Margaret Hedstrom, Edie Rasmussen, and Steven Hirtle. David Bearman first purposed the concept of “ literary warrant ”, and this study has also profited greatly from his wise advice.     

Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty

This study examined customers' perceptions of personalized service communication performance in relation to their expectations as predictors of their satisfaction and loyalty intentions in four professional service contexts. Survey data were obtained from 253 customers regarding their expectations and experiences with physicians, dentists, auto mechanics, or hairdressers. Multisample covariance structure analysis procedures were performed to assess the level of support for alternative theoretical models across all four professional contexts. Results provided support for one model, specifying that customers' perceptions of communication performance accounted for significant variation in customer satisfaction, which, in turn, predicted customers' loyal behavioral intentions. Customers' expectations did not play an influential role in predicting customer satisfaction and loyalty, as proposed in an alternative model     

Coming of Age? Overview of Career Guidance Policy and Practice in Australia

In recent years significant international focus has highlighted the critical importance of managing life, learning and work in a constantly changing labour market. This changing world and the corresponding need for individuals to engage in repeated decision-making about learning and work has raised the importance of and necessity for the provision of career development services across the lifespan. This challenge is being addressed by many countries across the globe. Within this context, this paper discusses the initiatives enhancing the status of career service provision in Australia.     

A longitudinal evaluative study of student difficulties with engineering graphics

We have previously reported in this journal that spatial ability influences academic performance in engineering. We have also reported that spatial ability is trainable, and can be increased through instruction focused on using perception and mental imagery in three-dimensional representation. In this article, we present the results of a longitudinal evaluative study of student difficulties with engineering graphics at our university, involving research over a 24-year period. Prior to our intervention, the first-year engineering graphics course at our university had a failure rate of 36% for all engineering students, and failure rates of 80% for African students studying at our university. In terms of outcomes, our study indicates that changed teaching practices have been associated with increased pass rates, which currently average 88% for all students. There is clear evidence that African students no longer experience major difficulties in passing the course. This can be attributed both to changes in teaching methodology, as well as broader contextual changes occurring in South Africa over the period reviewed.

Despite evidence of increased pass rates, our data suggest that there is a continuing relationship between three-dimensional spatial perception and academic performance in engineering graphics, as well as with aggregated first-year engineering marks. For this reason, many students still require academic support. There is also evidence that female students experience difficulties with engineering graphics due to lack of previous technical experience, and use a variety of strategies to overcome their study problems. The most effective appear to be use of peers and friends, and in particular students who had previously taken the course, as mediators of the course content and materials. Those female students who have not taken technical drawing at school level, and female students who do not network with other engineering students, are those at greatest disadvantage.     

Planning changes to health library services on the basis of impact assessment

Background: Various methods of impact assessment for health library services exist, including a toolkit developed for the UK. The Knowledge, Resource and Information service (KRIS) for health promotion, health service commissioning and public health (Bristol area, UK) commissioned an independent team at Aberystwyth University to provide an impact assessment and evaluation of their services and to provide evidence for future planning. Objective: The review aimed to provide an action plan for KRIS through assessing the impact of the current service, extent of satisfaction with existing services and views on desirable improvements. Methods: Existing impact toolkit guidance was used, with an adapted impact questionnaire, which was distributed by the KRIS staff to 244 users (response rate 62.3%) in early 2009. The independent team analysed the questionnaire data and presented the findings. Results: Users valued the service (93% considered that relevant information was obtained). The most frequent impacts on work were advice to patients, clients or carers, and advice to colleagues. Literature searching and current awareness services saved staff time. Many users were seeking health promotion materials. Conclusion: The adapted questionnaire worked well in demonstrating the service impacts achieved by KRIS, as well as indicating desirable improvements in service delivery.