新时期公关图书馆文献资源建设的新策略

对新时期公共图书馆文献资源建设存在的问题进行分析,提出新的资源建设思路:以传统印刷型文献的收藏为重点,以虚拟馆藏为补充,加强地方文献特色馆藏建设.     

Financial Feeling: An Investigation of Emotion and Communication in the Workplace

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.     

Communicating Knowing Through Communities of Practice: Exploring Internal Communicative Processes and Differences Among CoPs

Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.     

基于知识的智能营销系统构建*

在对国内外学者关于智能营销系统研究现状分析的基础上,提出基于知识的智能营销系统框架。系统框架包括数据库、知识库、模型库与用户界面4部分。分析数据库的内容与知识库中规则库与推理机的协同作用,并运用三层BP人工神经元网络模型构建系统的模型库,用于销售的预测分析。最后,演示系统的应用效果。     

论图书馆情绪管理

通过对图书馆情绪管理内容、特点及实现途径的描述,指出图书馆工作要想使读者满意,就必须首先使图书馆工作人员满意,也就是必须对他们的非理性因素(即情绪)进行管理,并强调了尊重人的尊严与价值是情绪管理的基础.     

影响期刊利用率的因素及对策

就提高图书馆期刊利用率的问题，从主观和客观因素进行了较为全面的分析，对如何提高期刊利用率进行了探讨。     

2006秋冬彩妆粉皮书

粉红腔调 “漂亮女人”长大了！写下这行字的时候，想起刘若英为达芙妮的那条广告——偷穿妈妈的高跟鞋的小女孩，已经穿上了属于自己的漂亮舞鞋，婷婷玉立！我们3年前创办的一个小小栏目，从本周开始，“升级”成了一本美丽读本。[编者按]     

论网络环境下电子文献与纸质文献的共存关系

本文通过对电子文献与纸质文献的比较分析,论述了在网络环境下,电子文献将与纸质文献长期共存、优势互补、共同发展。