The emotional design of everyday things: The 2006 Benjamin Franklin Medal in Computer and Cognitive Science presented to Donald A. Norman

Donald Norman changed and continues to change the way in which we live our technology-infused and technology-based lives. Norman was one of the founders of the field of cognitive science and based on that work, he went on to create the field of user-centered design. It is the latter work for which he was awarded the 2006 Benjamin Franklin award in Computer and Cognitive Science. When one works within the paradigm of user-centered design, technology is created so that it is based on human cognitive capabilities, and is therefore, usable.¹ When technology is not designed in this way, it is often experienced as unusable.In creating the field of user-centered design, Donald Norman works at a conceptual level; his influence is therefore both widespread and profound.     

Evaluating municipal websites: A methodological comparison of three think-aloud variants

Usability methods have received relatively little methodological attention within the field of E-Government. This paper aims to address this gap by reporting on a usability test of the municipal website of Deventer (the Netherlands), carried out by means of three variants of the think-aloud method (concurrent/retrospective think-aloud protocols and constructive interaction). These three methods had proved successful in a previous evaluation of a different municipal website, yet we decided to replicate our study in order to investigate whether the three methods would reveal different results when applied to another municipal website with a different information architecture. The results of our study showed that, as in the previous municipal website evaluation, the three evaluation methods were largely comparable in terms of output. Nevertheless, we did find a number of differences between the present and previous municipal website evaluation regarding the workings of the three methods—differences that could be explained by the different information architectures of the municipal websites tested. This suggests that the three evaluation methods might indeed work differently depending on the nature of the website that is being evaluated, and calls for more research into the effect of task type on the validity of evaluation methods.     

我国石油企业境外突发公共事件控制研究

以规范突发公共事件控制程序为核心,以突发公共事件控制的系统化、模块化、高效化为研究目标,以突发公共事件的爆发阶段为起点,探讨爆发阶段需求-生产能力储备的关系。通过模型假设、仿真图形展示,从支援强度、运输约束、需求增加速度等方面提出建议;分析可靠路径与最短路径差异,建立可靠路径搜索模式图;从石油组织弹性、政府部落的协调、驻外使馆的沟通、战略层面联动四个方面分析建立应急联动的重要性,并以中石油为例揭示战略层面联动的正面效应;分析媒体公关带来的重要性,从企业的快速反应、发言口径、沟通的频率来突出公共关系的重要性。     

Case analysis of capability deployment in crisis prevention and response

The topic of effective crisis prevention and response is attracting significant interests from corporations and governments. It is evident that the nature within any crisis is unpredictable, erratic and difficult to prevent. Organizations are therefore preparing for unexpected events by outlining their crisis response strategies. The fact that crises may not repeat themselves and a given crisis solution might not be directly applicable to another crisis represents radical shifts in routines. As such, an organization may have to improvise when putting together a set of resources and capabilities for a response. This case study complements existing crisis management research that emphasizes both prevention and response by focusing on how an organization may adapt and deploy resources and capabilities accordingly. To meet the objective, the research draws upon an in-depth case study of Singapore's response tothe Asian Tsunami disaster in 2004. Our findings offer a useful contribution to organizations’ knowledge of mobilizing resources and capabilities during dynamic crisis situations. The case concludes with several research and practical implications.     

The emotional geographies of language teaching

The paper reports on an in-depth narrative case study of an immigrant background English as a Second Language teacher’s emotional experience in a teacher professional community in England. The data are derived from the teacher’s ‘emotion diaries’ and six interviews during the three-month period when she taught on a pre-sessional English programme at an English university. The data were analysed with Andy Hargreaves’s emotional geography framework which focuses on the physical, moral, sociocultural, professional and political aspects of schooling. Through five stories that recount her experience in different emotional geographies, the paper demonstrates that the teacher had understandings and misunderstandings of different aspects of schooling, which gave rise to various emotions, both positive and negative. In order to survive, she also needed to adopt a wide range of strategies to manage her emotions. The study has implications for both teachers and administrators by stressing the need to engage in emotional understanding of each other’s work.     

Border work: Teachers’ expressions of their literacy-related professional development needs in a First Nations school

This paper reports on a case study of teachers’ expressions of their literacy-related professional development needs in a First Nations school located in Ontario, Canada. The paper construes the work of the teachers as “border work” and argues that their literacy teaching work was complex and tied to an ongoing legacy of colonialism. Four interrelated themes are discussed. The paper recommends improving compensation and job security for educators in First Nations schools and supporting them to see themselves as knowledgeable professionals who can entertain sophisticated notions of literacy that consider its relationship to situation including culture.     

Differentiated instruction in small schools

Rural areas in the alpine regions suffer from dwindling student numbers. Differentiated instruction (DI) could help improve the teaching culture by allowing instructors to better adapt to heterogeneous student groups. At the beginning of a combined research and school improvement project, a survey of 162 teachers and 1180 students was conducted to obtain an overview of the types of DI that are currently practiced. In addition, we examined the school conditions that supported the implementation of DI. This cross-sectional study demonstrates a difference in practices between teachers with more- and less-developed DI cultures, and it was determined that team collaboration that includes pedagogical topics enhances teachers' use of DI.     

e-GovQual: A multiple-item scale for assessing e-government service quality

A critical element in the evolution of governmental services through the internet is the development of sites that better serve the citizens' needs. To deliver superior service quality, we must first understand how citizens perceive and evaluate online. Citizen assessment is built on defining quality, identifying underlying dimensions, and conceptualizing measurements of these e-government services. In this article an e-gov service quality model (e-GovQual) is conceptualized and then a multiple-item scale for measuring e-gov service quality of governmental sites where citizens seek either information or service, is developed, refined, validated confirmed and tested.     

Gender and digital divide 2000-2008 in two low-income economies in Sub-Saharan Africa: Kenya and Somalia in official statistics

The Beijing World Conference on Women held in 1995 by the United Nations member states, approved strategies for improving women's access to and use of new communication technologies. The aim of this paper is to retrieve official statistics for the years 2000-2008 with regard to sex differences, gender and digital divide (specifically concerning telecommunication technologies) in two low-income economies in Sub-Saharan Africa, Kenya and Somalia. This paper reveals that official statistics on sex discrepancies and, the gender divide regarding access, use and benefits of telecommunications are still almost totally lacking for the countries in view. However, the digital divide is successively closing, and the telecommunication process in Kenya was quite rapid at the end of the period. Official statistics from Somalia are difficult to comprehend due to the absence of official data and a lack of evidence-based knowledge. Fifteen years after the Beijing Conference in 1995 there is still a lack of comprehensive statistics regarding new communication technologies for low-income economies such as Kenya and Somalia.     

Theory talk in the library science scholarly literature: An exploratory analysis

In the discipline of library and information science (LIS), a qualitative analysis of the meaningful use of theory in contemporary scholarly literature is critical to helping scholars expand their repertoire of knowledge about various theories and helping them make informed decisions about how to skillfully integrate theory in their research. This study explored how theory was presented and talked about in seven prominent library science-focused journals from 2009 to 2011. Through a process of analytic induction, categories representing a continuum of theory talk were identified and their relationships examined. Three main types of theory talk in library research are defined, ranging from minimal (theory dropping), moderate (theory conversation), to major (theory generation). The categories and their relationships generate a rich discussion about the intensity and degree to which theory is being discussed and used in a less-examined subset of library and information science research journals. This research contributes both an explanatory structure and substantive discussion regarding theory use in library science to the professional literature.