Financial Feeling: An Investigation of Emotion and Communication in the Workplace

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.     

Communicating Knowing Through Communities of Practice: Exploring Internal Communicative Processes and Differences Among CoPs

Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.     

FC SAN与IP SAN架构在数字图书馆中的应用研究

认为针对数字图书馆海量数据存储的现状及需求，构建一个安全、高效的存储后台已成为数字图书馆建设中的重要任务，而目前较常用的DAS、NAS、SAN三种网络存储模式各具特点，且SAN架构具有集中管理和高性能存储的特点。结合具体应用实例对SAN架构中以Fibre Channel搭建的FC SAN和以iSCSI搭建的IP SAN进行综合分析，提出一种基于FC SAN与IP SAN架构的综合网络存储方案。     

与时俱进做好地方文献的征集工作

介绍了广东地方文献征集工作的一些实际做法，针对在征集过程中遇到的实际困难提出了采取的措施。     

影响期刊利用率的因素及对策

就提高图书馆期刊利用率的问题，从主观和客观因素进行了较为全面的分析，对如何提高期刊利用率进行了探讨。     

图书馆里的温馨提示--标识系统

从图书馆标识系统的作用、标识的种类以及标识的设计等方面，阐述了通过造型新颖，融实用性、艺术性、先进性于一体的图书馆标识系统，来体现图书馆对读者的人文关怀。     

基于VC++的自动抽题组卷系统的研究与设计

研究自动抽题组卷系统的策略，重点探讨试题库的构造和抽题组卷策略，提出动态配置组卷参数的算法和随机组卷算法模型。详细介绍试题库子系统、抽题组卷子系统、编制试卷子系统的主要功能，以及基于Visual C++ 6.0的相应的接口。     

读馆藏《退想斋日记》

文章通过对《退想斋日记》内容的介绍,旨在指出其在研究山西政治、民俗和晋商方面的史料价值,进一步指出日记对近代社会史研究的重要价值。     

深入开发ILASⅡ系统功能的几个例子

本文介绍了根据实际工作要求对ILASⅡ系统深入开发的几个例子，其中包括读者数据批接收、利用856字段实现跨库检索等功能开发，以更好地开发和使用ILAS系统为读者服务。     

利用现代高新技术整合潮汕美食文化资源--"潮汕美食多媒体数据库"研究开发与利用

以潮汕美食多媒体数据库为例，分析潮汕美食文化的内涵，阐述现代信息技术对潮汕美食文化的影响，介绍潮汕美食多媒体数据库的研究开发与利用，探讨利用现代高新技术，整合潮汕美食文化资源的新途径、新方法。