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31.
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors 总被引:1,自引:0,他引:1
Aurora Garrido-MorenoAuthor Vitae Antonio Padilla-MeléndezAuthor Vitae 《International Journal of Information Management》2011,31(5):437-444
Customer relationship management (CRM) and knowledge management (KM) have become key strategic tool for all companies, especially in the current competitive environment. Moreover, customer knowledge is an important issue for CRM implementation. Reviewing the literature, we found many studies that analyze the crucial role played by KM initiatives as determinants of the success of CRM. Moreover, we found also diverse studies that show high rates of failure when implementing that strategy, so there is still no integrated conceptual framework to guide companies to their successful implementation. In this paper, with data of 153 Spanish hotels, we examine the relationships between KM and CRM success using a structural equation model. The main contribution is that having knowledge management capabilities is not sufficient for the success of CRM, but there are other factors to consider. In particular, organizational factors indeed impact CRM success and they appear to be intermediaries of the impact of other factors (KM capabilities/technological/customer orientation factors) in the success of CRM (in financial and marketing terms). 相似文献
32.
This paper investigates whether a green kind of design helps firms increase their capabilities for inventing in the environmental domain and whether it does so more than ‘standard’ design. It also investigates whether the effect of ‘green-matching’ between new design and technologies is conditional on firms’ innovative capabilities, as reflected by their R&D expenditure. We address these research questions with respect to the world's top R&D investors, looking at their intellectual property rights at the United States Patent and Trademark Office (USPTO) and proposing an original textual identification of green designs and trademarks. We find that green design increases environmental inventions by top R&D investors, and to a greater extent than non-environmental ones. Standard design also stimulates environmental inventions, but to a lesser extent than green design. The ‘green-matching’ actually helps, but internal innovative capabilities are required to make it effective: a green-tech ‘prize’ emerges from green design, but only once a minimum threshold of R&D expenditure has been reached. 相似文献
33.
Gallardo-Montes Carmen del Pilar Caurcel Cara María Jesús Rodríguez Fuentes Antonio 《Education and Information Technologies》2022,27(3):4087-4115
Education and Information Technologies - Mobile apps represent a resource with great potential for encouraging the development of many skills, given the high number of apps available and the quick... 相似文献
34.
Developing an audiovisual notebook as a self‐learning tool in histology: Perceptions of teachers and students 下载免费PDF全文
Antonio Campos‐Sánchez Juan‐Antonio López‐Núñez Giuseppe Scionti Ingrid Garzón Miguel González‐Andrades Miguel Alaminos Tomás Sola 《Anatomical sciences education》2014,7(3):209-218
Videos can be used as didactic tools for self‐learning under several circumstances, including those cases in which students are responsible for the development of this resource as an audiovisual notebook. We compared students' and teachers' perceptions regarding the main features that an audiovisual notebook should include. Four questionnaires with items about information, images, text and music, and filmmaking were used to investigate students' (n = 115) and teachers' perceptions (n = 28) regarding the development of a video focused on a histological technique. The results show that both students and teachers significantly prioritize informative components, images and filmmaking more than text and music. The scores were significantly higher for teachers than for students for all four components analyzed. The highest scores were given to items related to practical and medically oriented elements, and the lowest values were given to theoretical and complementary elements. For most items, there were no differences between genders. A strong positive correlation was found between the scores given to each item by teachers and students. These results show that both students' and teachers' perceptions tend to coincide for most items, and suggest that audiovisual notebooks developed by students would emphasize the same items as those perceived by teachers to be the most relevant. Further, these findings suggest that the use of video as an audiovisual learning notebook would not only preserve the curricular objectives but would also offer the advantages of self‐learning processes. Anat Sci Educ 7: 209–218. © 2013 American Association of Anatomists. 相似文献
35.
Electrosprays are a powerful technique to generate charged micro/nanodroplets. In the last century, the technique has been extensively studied, developed, and recognized with a shared Nobel price in Chemistry in 2002 for its wide spread application in mass spectrometry. However, nowadays techniques based on microfluidic devices are competing to be the next generation in atomization techniques. Therefore, an interesting development would be to integrate the electrospray technique into a microfluidic liquid-liquid device. Several works in the literature have attempted to build a microfluidic electrospray with disputable results. The main problem for its integration is the lack of knowledge of the working parameters of the liquid-liquid electrospray. The “submerged electrosprays” share similar properties as their counterparts in air. However, in the microfluidic generation of micro/nanodroplets, the liquid-liquid interfaces are normally stabilized with surface active agents, which might have critical effects on the electrospray behavior. In this work, we review the main properties of the submerged electrosprays in liquid baths with no surfactant, and we methodically study the behavior of the system for increasing surfactant concentrations. The different regimes found are then analyzed and compared with both classical and more recent experimental, theoretical and numerical studies. A very rich phenomenology is found when the surface tension is allowed to vary in the system. More concretely, the lower states of electrification achieved with the reduced surface tension regimes might be of interest in biological or biomedical applications in which excessive electrification can be hazardous for the encapsulated entities. 相似文献
36.
We study how scholar collaboration varies across disciplines in science, social science, arts and humanities and the effects of author collaboration on impact and quality of co-authored papers. Impact is measured with the aid of citations collected by papers, while quality is determined by the judgements expressed by peer reviewers. To this end, we take advantage of the dataset provided by the first-ever national research assessment exercise of Italian universities, which involved 20 disciplinary areas, 102 research structures, 18,500 research products, and 6661 peer reviewers. Collaboration intensity neatly varies across disciplines: it is inescapable is most sciences and negligible in most humanities. We measured a general positive association between cardinality of the author set of a paper and citation count as well as peer quality of the contribution. The correlation is stronger when the affiliations of authors are heterogeneous. There exist, however, notable and interesting counter-examples. 相似文献
37.
Antonio Jose Osorio 《Technology, Pedagogy and Education》2013,22(2):183-195
ABSTRACT The world Information Superhighway is under discussion in many countries. Within Europe the discussion is also very active as is the promotion of the use of telematics for trans‐European communication and co‐operation in various areas. For education and training, representatives of European teacher trainers, teachers, students, parents, policy and decision makers discussed their needs and views on a trans‐European network at a conference held in May 1994 in Luxembourg. This paper presents a selection of various issues raised at the conference regarding the use of telematics for teacher education and illustrates the discussion and the method of discussion. It also describes and discusses the conference programme model, as it offered innovative on‐line activities to facilitate appreciation of telematics. The case is argued that teacher education can benefit greatly from telematics and some points are put forward for further discussion. 相似文献
38.
Jesús Vera Raimundo Jimnez David Crdenas Beatriz Redondo Jos Antonio García 《运动与健康科学(英文)》2020,9(6):587-594
BackgroundAthletes tend to have better visuo-motor performance than do sedentary individuals. However, several basic visual-function and perceptual parameters remain unexplored to date. In this study, we investigated whether differences exist in visual function, performance, and processing between basketball players and individuals without a sport-involvement background.MethodsA total of 33 healthy men with no visual impairment or pathology were divided into 2 groups, depending on the involvement in sport (semi-professional basketball players and sedentary individuals). We tested their baseline heart-rate variability in the resting position apart from subjective questionnaires to determine their physical fitness level, and we checked their visual function, performance, and processing through an extended battery of optometric tests.ResultsThe 2 groups differed in resting heart-rate variability parameters (p < 0.001), confirming their dissimilarities in regular time practising sports per week. The basketball players showed a closer breakpoint and recovery nearpoint of convergence, a higher fusional-vergence rate, better discriminability halos, and better eye–hand coordination (all p values < 0.05).ConclusionThese results show evidence that athletes, basketball players in this case, exhibit better performance in several visual abilities in comparison to a group of individuals without sporting backgrounds, suggesting an improvement due to the systematic involvement of those skills during basketball practice. 相似文献
39.
Since the first Olympic Games, the figure of the athlete has roused enormous passion. One may wonder if nowadays the cultural mechanisms that produce them are analogous and perform the same functions as in the past. This article aims to answer these questions. For this purpose, we have relied on the analysis of the discourse from different actors in the 2010 European Symposium of Sports “Thinking Sports, Transforming Society: The EU in favor of citizenship for the XXI Century”. The results will provide relevant information about the responsibility of the mass media in the production of a sports spectacle, the role of the big brands and the exemplarity of the sports’ elite. In this manner, the need was conveyed of producing a different view of sports, so that in the contest between humanistic values and materialistic values, those who contribute to the welfare of the citizens could achieve glory. 相似文献
40.
Research in Science Education - The theory of evolution is the backbone of the biological sciences. Arguably, this is the reason why evolution education is an extensively investigated issue in... 相似文献