Developing CM3: Maintainers' Education and Training at ABB

A highly skilled maintainer is the most important organisational asset pivotal for achieving quality software, strategic for improving maintenance and development processes, essential for remaining competitive and critical for business survival. This requires that universities properly prepare students to enter the maintenance workforce and that maintenance organisations actively build and maintain their human knowledge and skill base. In this paper, we present Corrective Maintenance Maturity Model (CM 3): Maintainers' Education and Training – a maturity model for educating and training maintenance engineers within corrective maintenance. This model is presently being developed at ABB by the Software Maintenance Laboratory (SML). Our goal is to provide guidance to ABB and industrial organisations worldwide in the process of building or improving their most important asset – people. Each process element presented in this paper is matched against its corresponding process element at ABB. Hence, this paper may also be regarded as a report on the state of the current practice of educating and training maintainers at ABB.     

Tool Support for Teaching the Personal Software Process

Software engineering education can be viewed as a challenging task. Computer science students tend to focus on the programming aspects of a project, and take a “hacking approach” to completing a project, rather than viewing the process. Our course material includes teaching the Personal Software Process (PSP). Students are required to produce defect and effort metrics, as well as project summary reports. Tools to assist information recording and production of reports are difficult for students to access. The cost in terms of financial and learning time is usually too high at the educational level to justify using commercial tools that are available for the professional software engineer. We have developed a tool—Personal Assistant for Software Engineers—to aid students in the learning of the PSP. The tool has been successfully used in four subjects for a semester. Following feedback and evaluation, it has been redesigned, and is currently in stage two. The tool has been useful for students, and has automated the previous manual process of producing time and defect reports, along with project summaries, thus allowing them to focus on the meaning of the information.     

Technical analysis of a Central Asian wall painting detached from a Buddhist cave temple on the northern Silk Road

A great number of Central Asian wall paintings, archeological materials, architectural fragments, and textiles, as well as painting fragments on silk and paper, make up the so called Turfan Collection at the Asian Art Museum in Berlin. The largest part of the collection comes from the Kucha region, a very important cultural center in the third to ninth centuries. Between 1902 and 1914, four German expeditions traveled along the northern Silk Road. During these expeditions, wall paintings were detached from their original settings in Buddhist cave complexes. This paper reports a technical study of a wall painting, existing in eight fragments, from the Buddhist cave no. 40 (Ritterhöhle). Its original painted surface is soot blackened and largely illegible. Grünwedel, leader of the first and third expeditions, described the almost complete destruction of the rediscovered temple complex and evidence of fire damage. The aim of this case study is to identify the materials used for the wall paintings. Furthermore, soot deposits as well as materials from conservation interventions were of interest. Non-invasive analyses were preferred but a limited number of samples were taken to provide more precise information on the painting technique. By employing optical and scanning electron microscopy, energy dispersive X-ray spectroscopy, micro X-ray fluorescence spectroscopy, X-ray diffraction analysis, and Raman spectroscopy, a layer sequence of earthen render, a ground layer made of gypsum, and a paint layer containing a variety of inorganic pigments were identified.