Use of library space and the library as place

Citizens' use of the public library in their local community is explored, focusing on social activities and how the libraries function as meeting places. The findings are important because of the need for meeting places across cultural, ethnic, generational, and social lines in a complex multicultural and digitized society. How library visitors use the library space and services, so that the overall societal goals of the library and the local community are obtained, is still rarely examined. An in-depth observational study was conducted in three library branches of Oslo, combined with interviews with patrons to establish the context and purpose of their library activities and to which life spheres they are linked. The research used concepts from social theory. The overall finding is that the public library use is very diverse. Patrons move easily between high and low intensive activities and float between life spheres and roles—student, family member, friend, neighbor, and citizen. The library is a complex arena. It is a public realm, in the sense that most of the visitors are strangers to each other; most of the individual uses belong to a private realm, and the library's community activities constitute it as a parochial realm. In the library, users are exposed to the plurality of the community and learn about otherness. People are not categorized by profession or as being unemployed, a patient or a client, but are all library users. This quality of the library contributes to social inclusion.     

E-mentoring: The adoption process and innovation challenge

The innovative nature of e-mentoring along with its ongoing adoption process provided the reasons for conducting an innovation–adoption study on e-mentoring. A sample of 234 mentors that have been employed by Ergani Center, a well respected Greek mentoring organization, were asked to identify with the use of an online questionnaire the factors that influence the adoption of e-mentoring. Gender, age, personal innovativeness, relative advantage computer self-efficacy, problems and pressures from mentees emerged as predictors of the innovation process.     

Factors affecting school choice: What do Malaysian Chinese parents want?

Aiming to explore factors affecting Malaysian Chinese parents in sending their children to either national secondary schools or Chinese independent schools, 494 parents were surveyed using a questionnaire. Results showed that parents who sent their children to Chinese independent schools have different priorities compared to those who sent theirs to national secondary schools—the former are concerned with teachers’ quality, chances of learning the Chinese culture and Mandarin while the latter are concerned with tuition fees and strategic location. In general, the finding that Malaysian Chinese parents take cultural and language factors into account when choosing a suitable school for their children is interesting because both are seldom listed as important.     

Deploying information technologies for organizational innovation: Lessons from case studies

Organizations must innovate if they are to survive in today's fiercely competitive marketplace. In this paper, we explore how leading organizations are using emerging technologies to enable novel forms of ideation that can radically increase the sheer volume of ideas they explore. In addition, we outline how organizations use technologies to cost effectively manage this increased volume of ideas by optimizing generation, mobilization, advocacy and screening, experimentation, commercialization, and even the diffusion and implementation of ideas. Critical to this is the management of knowledge during the innovation process.     

Factors influencing intention to use e-government services among citizens in Malaysia

This study is an exploratory study on the e-government in Malaysia. With the liberalization and globalization, Internet has been used as a medium of transaction in almost all aspects of human living. This study investigates the factors that influencing the intention to use e-government service among Malaysians. This study integrates constructs from the models of Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) which been moderated by culture factor and Trust model with five dimensions. The study was conducted by surveying a broad diversity of citizens in Malaysia community. A structured questionnaire was used to collect data from 195 respondents but only 150 of the respondents with complete answers participating in the study. The result of the analysis showed that trust, perceived usefulness, perceived relative advantage and perceived image, respectively, has a direct positive significant relationship towards intention to use e-government service and perceived complexity has a significant negative relationship towards intention to use e-government service. While perceived strength of online privacy and perceived strength of non-repudiation have a positive impact on a citizen's trust to use e-government service. However, the uncertainty avoidance (moderating factor) used in the study has no significant effect on the relationship between the innovation factors (complexity, relative advantage and image) and intention to use e-government service. Finally in comparing the explanatory power of the entire intention based model (TAM, DOI and Trust) with the studied model, it has been found that the DOI model has a better explanatory power.     

Balancing technology and physician-patient knowledge through an unlearning context

The Spanish health care system has undergone important changes with regard to the development of new homecare services known as “Hospital in the Home”. This paper investigates the approaches that hospital in the home units (HHUs) have used to update physician/patient knowledge and the technology knowledge of their members and relates them to an unlearning context and improvement in the quality of health services. These relationships are examined through an empirical investigation of 55 doctors and 62 nurses belonging to 44 HHUs. The research findings suggest that the key benefits of an unlearning context in HHUs are clear: it enables them to identify and replace poor practices and also avoids the reinvention of the wheel; it enables cost reduction by minimizing unnecessary work caused by the use of poor methods; and it enables improvements in services to patients.     

Learning approaches: examination type,discipline of study,and gender

A sample of 248 Australian university students participated in a study that investigated the influence of assessment type and discipline of study on students' learning approaches. Participants (93 psychology and 155 business students) responded to the Study Process Questionnaire in a context of preparation for a hypothetical examination. The hypothetical examination is in either a multiple‐choice or an essay format. Results indicated that assessment type had no significant influence on how students approach their learning, while discipline did have significant influence on student learning.     

Social media monitoring: Responsive governance in the shadow of surveillance?

Social media monitoring is gradually becoming a common practice in public organizations in the Netherlands. The main purposes of social media monitoring are strategic control and responsiveness. Social media monitoring poses normative questions in terms of transparency, accountability and privacy. We investigate practices of social media monitoring in four Dutch public organizations. Policy departments seem to be more strongly orientated towards monitoring, whereas organizations involved in policy implementation seem to be more inclined to progress to webcare. The paper argues for more transparency on social media monitoring.     

Perceived outcomes of public libraries

The outcomes of public libraries as perceived by individuals in the major areas of their lives are analyzed and the benefits as outcome types are systematized. The data are based on a representative sample of 1000 Finnish adults, ranging in age from 15 to 79. The results give a systematic account of the benefits in 22 areas of life that adults derive from using public libraries. These 22 benefits were reduced by factor analysis into three major outcome types: benefits in everyday activities, cultural interests, and career. The association of these outcome types with gender, educational levels, and age is also explored.