Human Performance Technology and Knowledge Management: A Case Study

ABSTRACT As organizations respond to competitive environments and strive to enhance performance, knowledge management (KM) has increasingly become a strategic activity. A KM strategy entails consciously helping people share and put knowledge into action. A key challenge is how to develop and implement KM solutions that provide performance support to knowledge workers and seamlessly integrate KM into business processes. We propose that human performance technology (HPT) provides a systematic framework to help guide KM initiatives. Specifically, HPT provides a holistic view of a knowledge worker's performance environment by considering the complex interdependencies between the organizational context, business processes, and individual performers. Via a case study, we describe and illustrate how HPT guided one organization in its journey to identify the content and structure to best support performance and manage knowledge in a core business process. Based on the case study, we offer lessons for other firms on how HPT can be used to guide KM initiatives.     

Preschoolers at risk: Social,emotional and cognitive considerations

This report examines the IQs of 75 preschool children perceived to be “at risk” by parents, nursery school teachers, and diagnostic nursery staff. Full Scale, verbal and Performance IQs of the WPPSI were correlated with: (a) assessment of problem area (b) socioeconomic and familial variables (c) gross assessments of speech and motor development and (d) attendance, participation and improvement in a special preschool program. Significant correlations were obtained between IQ and: (a) socioeconomic and familial variables, and (b) perceived improvement. The findings emphasize that social, emotional and cognitive factors are interrelated components in the child's global development.     

“Won't you give up your snack for the sake of science?” Emerging science identities in family everyday interaction

This study provides a rich account of everyday science engagement in a science family (a family rich in science habitus) and sheds light on how science–person and science–antagonist identities emerge through science engagement in such a family. Using audio recordings and field notes obtained over a year of self‐ethnography, I systematically analyze science engagement in one family, showing how science was infused in all aspects of family life. However, the children in this family diverged in patterns of science participation: one child exhibited a science person identity, expressing more positive disciplinary emotions, initiating more frequently, asking more questions, sustaining longer investigations, and generally holding the floor three times more than the other child, who exhibited a science antagonist identity. To further understand the reason why the two children thus diverged in their patterns of science participation, despite many shared conditions, I zoom in on the moment‐by‐moment interactions in the family. Using microanalysis, I explore how positioning and roles may elucidate such local variation. The analysis illustrates how repeating events of identification within everyday family interactions are a powerful mechanism that can help explain such divergences. The findings underscore the importance of parents' awareness of the myriad of ways that recognition and roles are intertwined in everyday science engagement and identity formation. They suggest considering the potential of informal science‐learning environments to lead to alienation from science. Furthermore, the study implies that although we must investigate how socio‐historical categories function to deny individuals' (and groups') access to science, we should also go beyond these categories to understand how equal access to science is denied in less apparent ways.     

Learning to Collaborate: General and Special Educators in Teacher Education

One of the foremost challenges for K–12 teachers is to provide relevant learning experiences in an environment of increasing accountability and student diversity. This balance is particularly consequential for students with disabilities who rely on special and general education teachers to ensure access to and success within the general curriculum. Teacher collaboration has been viewed as a critical part of the equation to help meet the needs of those learners. In this article, we present a case study from a course codeveloped and cotaught by secondary and special education faculty working in a teacher preparation program. Findings indicate that the teacher candidates with whom we worked showed a more complex sense of collaboration and recognition of critical elements of successful collaborative partnerships at the conclusion of the course.     

Teachers’ perspectives on “authentic mathematics” and the two-column proof form

We investigate experienced high school geometry teachers’ perspectives on “authentic mathematics” and the much-criticized two-column proof form. A videotaped episode was shown to 26 teachers gathered in five focus groups. In the episode, a teacher allows a student doing a proof to assume a statement is true without immediately justifying it, provided he return to complete the argument later. Prompted by this episode, the teachers in our focus groups revealed two apparently contradictory dispositions regarding the use of the two-column proof form in the classroom. For some, the two-column form is understood to prohibit a move like that shown in the video. But for others, the form is seen as a resource enabling such a move. These contradictory responses are warranted in competing but complementary notions, grounded on the corpus of teacher responses, that teachers hold about the nature of authentic mathematical activity when proving.