Employee mistreatment and muted voices in the culturally diverse workplace

This study examines mistreatment through the perspectives of employees with different cultural backgrounds and positions in order to understand the ways in which some voices are muted and others are privileged. Mistreatment is interactional, distributive, procedural, or systemic abuse of employees taking place at both interpersonal and institutional levels on the basis of cultural diversity. Narrative analysis of semi-structured interviews with employees of a large research and development organization revealed three types of muted narratives used to respond to mistreatment (muted-but-engaged, angrily disengaged, and resigned) as well as one type of privileged response. The narratives provided evidence of two processes by which voices became muted: repeated silencing over time and silencing through ambiguity of policies.     

Unique unto itself: The records of the Federal Bureau of Investigation 1908 to 1945

This paper addresses several misunderstandings about the nature of the FBI's Central Records System. Although depicted in popular culture and much of FBI historiography as a tool for the Cold War suppression of American radicals, the FBI's records system grew out of Department of Justice systems already in place before J. Edgar Hoover became Director in 1924. The system grew in size and complexity according to the demands placed on it by the changing priorities of the FBI's criminal and intelligence missions, guided by a “progressive” drive for efficiency through centralization.     

Character N-Gram Tokenization for European Language Text Retrieval

The Cross-Language Evaluation Forum has encouraged research in text retrieval methods for numerous European languages and has developed durable test suites that allow language-specific techniques to be investigated and compared. The labor associated with crafting a retrieval system that takes advantage of sophisticated linguistic methods is daunting. We examine whether language-neutral methods can achieve accuracy comparable to language-specific methods with less concomitant software complexity. Using the CLEF 2002 test set we demonstrate empirically how overlapping character n-gram tokenization can provide retrieval accuracy that rivals the best current language-specific approaches for European languages. We show that n = 4 is a good choice for those languages, and document the increased storage and time requirements of the technique. We report on the benefits of and challenges posed by n-grams, and explain peculiarities attendant to bilingual retrieval. Our findings demonstrate clearly that accuracy using n-gram indexing rivals or exceeds accuracy using unnormalized words, for both monolingual and bilingual retrieval.     

迈向数字化企业

当您每年要向中国数千个地方发送1600万个包裹时,很多问题都可能出现。只要有百分之一的包裹被标示错误,就会有16万个包裹迷失目的地,势必引来大群客户的抱怨。     

Macroappraisal Kiwi Style: Reflections on the Impact and Future of Macroappraisal in New Zealand

Both macroappraisal and the Australian records continuum-based DIRKS methodology have been influential in the New Zealand debate on appraisal in recent years. The primary influence of macroappraisal has been in the area of prioritisation of appraisal work. This paper considers New Zealand thinking on prioritisation, and the influences of risk management and functional analysis on this issue. A lack of agreement on the purpose of appraisal in the professional literature is noted, and some personal suggestions are offered on a model taking elements from macroappraisal and other methodologies.     

Validating the Willingness to Self-Censor Scale: Individual Differences in the Effect of the Climate of Opinion on Opinion Expression

Hayes, Glynn, and Shanahan (2005) defined self-censorship asthe withholding of one’s opinion around an audience perceivedto disagree with that opinion. They argued that people differin their willingness to self-censor and introduced an 8-itemself-report instrument, the Willingness to Self-Censor scale,to measure this individual difference. The results of an experimentalstudy presented here provide further evidence of the constructvalidity of the scale. Each participant in the study was presentedwith a hypothetical scenario that contained information suggestinga group of people the participant was conversing with abouta controversial topic held opinions that were either uniformlysimilar to or different from the participant’s own opinion.Four weeks prior, each participant had responded to the Willingnessto Self-Censor scale and a measure of dispositional shyness.As expected, the manipulation of the climate of opinion affectedwillingness to express an opinion to the group, but more soamong those who scored relatively high on the Willingness toSelf-Censor scale. These results support the notion that somepeople rely on information about the climate of opinion moreso than do others when they decide whether or not to voice theiropinion publicly, and they suggest that the Willingness to Self-Censorscale measures this individual difference.     

Google Scholar's Coverage of the Engineering Literature 10 years Later

In 2008 Meier and Conkling first tested Google Scholar's coverage of the engineering literature against citations gathered from the Compendex database. Since that time, other studies have used the same methodology and found improvement in Google Scholar's coverage. This study uses engineering dissertations from Proquest Dissertations & Theses to create a data set of citations for the comparison of fee-based databases, Compendex and Scopus, against Google Scholar. From 1950 to 2017 Google Scholar outperformed both Compendex and Scopus in discoverability of citations in nine engineering subjects. These results have implications for collection management and information literacy program planning for librarians.     

The Professional Career and Life of Valerie Bross

ABSTRACT

The career path and significant professional accomplishments of librarian Valerie Bross (1954–2016) are described in this article. The awards and recognition she received are recounted and the influence of outside activities on her career is assessed. An attempt is made to capture what she was like as a professional, as well as what her unique characteristics were. A bibliography of her writings and a photograph are included.