The effect of intellectual capital attributes on organizational performance. The case of the Bologna Opera House

In this study, we propose to model how intellectual capital (IC) attributes affect the performance of organizations operating in the performing arts sector, more specifically opera companies. In particular, the aim of this paper is twofold in that it seeks: (1) to analyze the role IC plays in performing arts organizations; and (2) to propose research hypotheses that suggest how IC affects the performance of these organizations. An in-depth qualitative approach was adopted. The research methodology deployed consists of a longitudinal case study of a major Italian opera house. The main findings of this study are two: (1) the identification of six attributes of IC that are deeply grounded in management theories and that make the definition of the IC construct more theoretically robust with respect to other studies that are less evidence-based; (2) the development of a model that shows how IC attributes affect the three different performance dimensions of performing arts organizations.     

Knowledge management supporting education and research at a university cleanroom

At the university, each institute or chair can be seen as a small independent enterprise in respect of education and research. For this reason, the efficiency of management as well as the improvement of education and research within this unit is more and more at a premium. The students need a good working environment and the opportunity to gain and share information in order to carry out successful research and course work. This paper shows how education at a university semiconductor laboratory can be improved by using a content management system to build a knowledge management system. The structuring and implementation will be shown as well as students’ rating of it. The results support the conclusion that the knowledge base is a great step forward for improving education and research in a complex environment.     

A social network scorecard to monitor knowledge flows across communication media

This paper describes the application of a scorecard, based on social network analysis, to monitor the evolution of knowledge flows. This scorecard helps organizations to identify new ways to optimize knowledge flows by combining communication media that match their working environments. Three case studies were conducted: one within an Italian Research Centre, and two within U.S.-based Research and Education Centres. The interactions of members of these business communities were observed by monitoring multiple communication media over time. This is a departure from the common practice of using only e-mail communications to describe social networks. The goal of this paper is to answer the following question: does e-mail alone represent an accurate approximation of the social network? The results suggest that a better approximation can be found by monitoring multiple media: e-mail, chat, telephone, social networking websites, and face-to-face interactions.     

How knowledge assets lead to a sustainable competitive advantage: are organizational capabilities a missing link?

Even though knowledge assets have been widely recognized as the principal drivers of firm's competitive advantage, few are the frameworks that have explained how these strategic assets are transformed into value and how the value creation process occurs. Also there is a confusing terminology in the literature surrounding many concepts explaining the dynamics of value creation. By conducting a Systematic Review – an evidence-based methodology for theory building – this paper seeks to define a ‘common language’ of the concepts used to explain this phenomenon, and build the assumptions of a theoretical model that explains how knowledge assets, through learning mechanisms, are linked, renewed, and leveraged into socio-technical processes or organizational routines, that in turn form the basis of organizational capabilities. As they are socially constructed, these organizational capabilities, when leveraged into products and services, generate value and provide firms with a sustainable competitive advantage and long-term superior performance. The model should therefore serve as a theoretical contribution to the literature and it has a further potential benefit to begin an inquiry, for both theory building and management, about the nature of firm's knowledge assets and organizational capabilities, and the sources of sustainable competitive advantage. Some of these avenues are outlined in this paper.     

Is it distinctively wrong to simulate doing wrong?

This paper is concerned with whether there is a moral difference between simulating wrongdoing and consuming non-simulatory representations of wrongdoing. I argue that simulating wrongdoing is (as such) a pro tanto wrong whose wrongness does not tarnish other cases of consuming representations of wrongdoing. While simulating wrongdoing (as such) constitutes a disrespectful act, consuming representations of wrongdoing (as such) does not. I aim to motivate this view in part by bringing a number of intuitive moral judgements into reflective equilibrium, and in part by describing the case of a character that I call The Devious Super Geek who simulates wrong to particular people that he knows personally. I build bridging cases from the case of the Devious Super Geek to capture games in which one simulates wrong to imaginary members of extant, morally salient categories. The surprising conclusions that we are led to include not just that simulated wrongdoing is pro tanto wrong, but that simulated Just killing is pro tanto wrong, and also that the simulated killing of zombies and aliens is also pro tanto wrong. Finally, I describe how I propose to handle some potential objections and attempt to weigh the pro tanto wrong identified in the paper against some countervailing considerations in some all things considered judgements.     

How to describe and evaluate “deception” phenomena: recasting the metaphysics,ethics, and politics of ICTs in terms of magic and performance and taking a relational and narrative turn

Contemporary ICTs such as speaking machines and computer games tend to create illusions. Is this ethically problematic? Is it deception? And what kind of “reality” do we presuppose when we talk about illusion in this context? Inspired by work on similarities between ICT design and the art of magic and illusion, responding to literature on deception in robot ethics and related fields, and briefly considering the issue in the context of the history of machines, this paper discusses these questions through the lens of stage magic and illusionism, with the aim of reframing the very question of deception. It investigates if we can take a more positive or at least morally neutral view of magic, illusion, and performance, while still being able to understand and criticize the relevant phenomena, and if we can describe and evaluate these phenomena without recourse to the term “deception” at all. This leads the paper into a discussion about metaphysics and into taking a relational and narrative turn. Replying to Tognazzini, the paper identifies and analyses two metaphysical positions: a narrative and performative non-dualist position is articulated in response to what is taken to be a dualist, in particular Platonic, approach to “deception” phenomena. The latter is critically discussed and replaced by a performative and relational approach which avoids a distant “view from nowhere” metaphysics and brings us back to the phenomena and experience in the performance relation. The paper also reflects on the ethical and political implications of the two positions: for the responsibility of ICT designers and users, which are seen as co-responsible magicians or co-performers, and for the responsibility of those who influence the social structures that shape who has (more) power to deceive or to let others perform.     

A defense of ad blocking and consumer inattention

Ad blockers are a category of computer software program, typically run as web browser extensions, that allow users to selectively eliminate advertisements from the webpages they visit. Many people have alleged that using an ad blocker is morally problematic because it is bad for content providers and consumers, and it is morally akin to theft. We disagree. In this paper, we defend an independent argument for the conclusion that using an ad blocker is morally permissible. In doing so, we respond to the criticisms that ad blocking is bad for content providers and consumers, that it is morally akin to theft, and that it violates a contract between consumers and web publishers.     

Bridging the divide: intercultural competences to reconcile the knowledge transfer dilemma in multinational contexts

The ability to access and exploit knowledge resources is one of the key challenges for today’s multinational corporations (MNCs). However, there is still a lack of consensus about the exact nature of the role played by culture in affecting knowledge transfer in multinational contexts. The purpose of this paper is to explore how the dynamics of national culture influence an organization operating in a cross-cultural business environment and how the company can benefit from cultural differences. We focused on a holistic single case study, the Generali Group, by performing content analysis of the evidence collected with qualitative coding techniques. We propose a framework, based on the integration of intercultural competences and the use of specific knowledge facilitation mechanisms, which allows knowledge to spread in a more easy and fluid way in multinational environments and supports MNCs in reconciling the knowledge transfer dilemma.     

An assessment model for virtual communities of practice: a study in the oil and gas industry

This paper proposes a model to assess the level of maturity in Virtual Communities of Practice (VCoPs). The model is based on a theoretical construction attained from the analysis of previous frameworks proposed in literature. Using this construction, we have proposed eight main organizational, managerial and technological levers to improve the performance of VCoPs. Additionally, the model presents the analysis of four performance metrics obtained from these VCoP management levers. The model presented can be used as a benchmarking tool for analysing how companies perform in their management of VCoPs. After developing the model, we applied it to a benchmarking study of four global oil and gas companies. Our results include a performance comparison among these companies as well as the main practices and technologies they use to achieve success in the management of VCoP.