Employee mistreatment and muted voices in the culturally diverse workplace

This study examines mistreatment through the perspectives of employees with different cultural backgrounds and positions in order to understand the ways in which some voices are muted and others are privileged. Mistreatment is interactional, distributive, procedural, or systemic abuse of employees taking place at both interpersonal and institutional levels on the basis of cultural diversity. Narrative analysis of semi-structured interviews with employees of a large research and development organization revealed three types of muted narratives used to respond to mistreatment (muted-but-engaged, angrily disengaged, and resigned) as well as one type of privileged response. The narratives provided evidence of two processes by which voices became muted: repeated silencing over time and silencing through ambiguity of policies.     

Books are silent ambassadors: The Noma award for the translation of Japanese literature

Summary Now more than ever good translations are proving to be vitally important to fulfilling Shoichi Noma’s mission of advancing good relationships between cultures. With the emergence of dozens of world-class Japanese writers, the translators of Japanese literature have acquired a new significance and a new importance. No longer are they required to simply handle the language like an exotic and precious commodity but they must prepare a writer’s work to compete with literature from around the globe and let others understand the issues at their very heart of the Japanese people. Indeed, the selection committee’s choice of Murakami’s Wind-Up Bird Chronicle is an apt example of how literature at its very best can span cultural divides to promote mutual understanding of very complicated and important world issues. Written for Japanese to help them understand the devastation of war, it is a rare and timely book that confronts Japan’s experience head on. Ironically, Noma’s idea that books are silent ambassadors, an idea born from agony and defeat, so many years later is helping the world come together towards a unified vision of peace and understanding. “Literature has been described as a means of exchange between the hearts of people. Literary translation, then, is the building of bridges so that all peoples of the world can interact in this way.” Ye Weiqu, Chinese Institute of Social Studies.     

Unique unto itself: The records of the Federal Bureau of Investigation 1908 to 1945

This paper addresses several misunderstandings about the nature of the FBI's Central Records System. Although depicted in popular culture and much of FBI historiography as a tool for the Cold War suppression of American radicals, the FBI's records system grew out of Department of Justice systems already in place before J. Edgar Hoover became Director in 1924. The system grew in size and complexity according to the demands placed on it by the changing priorities of the FBI's criminal and intelligence missions, guided by a “progressive” drive for efficiency through centralization.     

迈向数字化企业

当您每年要向中国数千个地方发送1600万个包裹时,很多问题都可能出现。只要有百分之一的包裹被标示错误,就会有16万个包裹迷失目的地,势必引来大群客户的抱怨。     

Macroappraisal Kiwi Style: Reflections on the Impact and Future of Macroappraisal in New Zealand

Both macroappraisal and the Australian records continuum-based DIRKS methodology have been influential in the New Zealand debate on appraisal in recent years. The primary influence of macroappraisal has been in the area of prioritisation of appraisal work. This paper considers New Zealand thinking on prioritisation, and the influences of risk management and functional analysis on this issue. A lack of agreement on the purpose of appraisal in the professional literature is noted, and some personal suggestions are offered on a model taking elements from macroappraisal and other methodologies.