The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust

The online merchant of an e-marketplace consists of an intermediary, providing the market infrastructure, and the community of sellers conducting business within that infrastructure. Typically, consumers willingly buy from unknown sellers within an e-marketplace, despite the apparent risk, since they trust the institutional mechanisms furnished by the relatively well-known intermediary. Consumers’ trust in one component of the e-marketplace merchant may not only affect their trust in the other, but also influence the way consumers make online purchases. This paper explores the impact of trust on consumer behavior in e-marketplaces. An empirical study has been conducted to accomplish our research objectives, using a questionnaire survey of 222 active e-marketplace shoppers in Korea. The results reveal that consumer trust in an intermediary has a strong influence upon both attitudinal loyalty and purchase intentions, although consumer trust in the community of sellers has no significant effect on the two constructs representing consumer behavior. In addition, it was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace. This paper offers some implications from the findings of the research.     

Demand articulation in emerging technologies: Intermediary user organisations as co-producers?

User involvement is assumed to be beneficial to innovation processes. Intermediary user organisations contribute to articulating societal demands for innovations. However, the learning processes inside these organisations are still not understood well. Therefore, this paper empirically investigates intermediaries using an event history approach. It yields characteristic learning mechanisms, e.g. concerning the management of expectations or actively building a case. If intermediaries overcome challenges regarding positioning, representation and the level of proactivity, they can play a precarious role in demand articulation in the context of new technologies.     

e-Government stakeholders—Who are they and what do they want?

There is an increasing recognition that various stakeholder groups for e-government have a significant role to play in ensuring the long-term success of the e-government enterprise. This article seeks to contribute to the understanding of the stakeholders’ multiple perspectives by proposing typologies of stakeholder roles, and stakeholder benefits, respectively, and embedding these in a stakeholder benefits analysis tool. A literature review is used to surface the diverse existing categorizations of e-government stakeholders and their interests and the benefits sought. This review informs a proposal for a typology of stakeholder roles, and for a typology of stakeholder benefits, which together are used to construct an initial proposal for a stakeholder benefits analysis tool (SBAT), which can be used to map stakeholder roles to stakeholder benefits. This tool has been tested by an expert group, and revised. This exploratory study is an important first step towards the development of tools and approaches for understanding the benefits sought by a wide range of different stakeholder groups in e-government. Progress in the development of such tools is important for the development of knowledge and practice, policy, and evaluation with respect to stakeholder engagement with, and participation in, e-government.     

A pillar of the Youngstown community: The Public Library of Youngstown and Mahoning County engages in the Harwood practice

ABSTRACT

The Harwood Institute arrived in Youngstown, Ohio, in 1999; and today, over 18 years later, its teachings have made a profound effect upon the city. The Youngstown Public Library, through the leadership of Carlton Sears and Heidi Daniel, has wholeheartedly embraced the methods and ideology of the Harwood Institute, helping to reinvigorate and power a city working its way back to prosperity.     

Pupils’ Subject Preferences at Key Stage 3 in South Wales

The perceptions of pupils towards the foundation subjects of English, mathematics, science and technology were determined by structured interviews. The pupils were selected by their responses to a Likert‐type attitude scale previously administered; pupils were banded from the results of the scale into one of three bands: those with positive attitudes, neutral attitudes and negative attitudes towards the subjects under study. Approximately 48 pupils per subject were interviewed for each of the subjects, representing 4.5% of the original survey sampled in the previous research. The results of the research showed a marked predilection for English and games and a lack of enthusiasm for modern foreign languages. There was also little positive response for subjects which occupy a small amount of curriculum time—music and religious education—with art being an exception to this. There were indications that mathematics and science were more ‘love‐hate’ subjects than others. It was found that girls were more forthcoming with criticisms whereas boys were more forthcoming with praise. Overall, there was no evidence that the National Curriculum had either improved or damaged attitudes towards subjects. However, this research indicates that the National Curriculum had removed some of the pre‐existing gender divisions, such as those relating to the separate sciences.     

Fan culture and motivation in the context of successful women’s professional team sports: a mixed-methods case study of Portland Thorns fandom

Abstract

By the metric of average home attendance, the Portland Thorns of the National Women’s Soccer League are the most popular women’s professional sports team in the world. This paper investigates that distinct sports context through a mixed-methods case study of Thorns fandom, asking what fans themselves perceive to be salient elements of a successful fan culture for women’s professional soccer and what motivates their fandom. Drawing on survey data that are contextualized by ethnographic observations and interviews, we offer an interpretive analysis of ways Thorns fandom hybridizes elements of traditional and alternative sports fandom. Our findings highlight the emphasis Thorns fans put on quality soccer in a professional atmosphere where fans themselves create the supporters culture, along with the symbolic importance to fans of identifying with values such as gender empowerment, diversity and inclusion. We discuss ways these themes might offer and inform alternative models of sports fandom.     

“冰球”在哪里:高级体育媒体学术的十大主题

从消费、碎片化、变迁三个关键词入手,提出了未来美国体育与传播研究的十个主题,即消费分层背景下的体育与体育节目、体育赛事之外的主要消费、多视角的体育事件中的身份研究、关注传播效果研究、对媒介"妖魔化"的再思考、保持体育媒介研究身份前提下的多学科研究、学术研究成果的传播、决定什么是新方向、时间对消费行为的影响和关注被忽视的领域。报告认为从不同社会阶层的角度分析体育节目的观看行为、体育消费行为和媒介体育的传播效果是最重要的研究领域,体育事件中的性别身份研究、球迷身份研究、种族、民族和国家主义等多学科的交叉研究以及新技术、新媒介出现对体育新闻与传播的影响也将继续是美国体育新闻与传播研究的方向。     

A network under stress: using embeddedness to understand uncertainty management and resilience in campus emergencies

Persistent school shootings have generated ongoing pressure to assess and enhance crisis communication effectiveness via strategies such as resilience-building and post-crisis restoration. A network perspective offers a robust, multilevel approach for examining complex information flows among community, campus, and individual actors affected by crises. Drawing on relational and structural embeddedness and Uncertainty Management Theory, we offer nine propositions that help explain structural and relational changes in a network over time. Although theoretically driven, these propositions are primarily functional, offering practical implications for safety officials and administrators trying to understand, prepare for, and respond to crises. Thus, we suggest measures and recommendations to improve information flow, uncertainty management, and resilience before, during, and after a crisis.     

The Benjamin Franklin Medal in Life Science presented to Judah Folkman

The Franklin Institute, Philadelphia, Pennsylvania awarded the 2001 Benjamin Franklin Medal in Life Science to Judah Folkman for his founding of the field of angiogenesis research and demonstration that angiogenesis is a necessary factor in the conversion of abnormal cells to malignant tumors.