Benchmarking administration: University s experience in student an Australian

The article explores the role of the Registrar (Chief Operating Officer) in a university, and the ways in which we value the contributions of professional, managerial and administrative (PMA) staff. It assesses the conditions in which PMA staff work and describes the professional development opportunities they enjoy. The article goes on to analyse some of the challenges which PMA staff face, and ends by detailing fifteen recommendations for action. It concludes that valuing PMA staff is a complex, multi-dimensional and dynamic issue, but one which universities can ill afford to neglect.     

International relations and the spread of information worldwide

The world is too small to function within borders. Librarians have recognized the need for mutual respect and co-operation between nations, and the importance of their role in achieving this end. IFLA represents the interests of librarianship and has established various core programs that address common concerns. Aspects of international co-operation include the needs for preservation of materials, resource sharing through international networks, international telecommunications, librarian exchanges and materials exchanges. Obstacles to technology, finances and cultural differences must be overcome. Developed nations must assume an open and helpful attitude toward sharing technology with underdeveloped nations so that they can begin to thrive, standards of living improve, and economic markets open. Librarians can effect major changes in the way information is transmitted across borders, thereby shaping information policy and the resulting world order.     

Editorial Commentary on Publications and Documents Received

Abstract

Development information science is a discipline that was proposed by the author in an earlier article. It is a new way of looking at how the education and training of information professionals may be handled with the interests of developing countries in mind. It was suggested that educators especially in developing countries should devise a new course entitled "Development Information Science". The purpose of the article is to continue the discourse of the discipline and suggest an approach for laying its theoretical foundation. Among the topics covered are: the generalized universe of theories; perceptions of information science theory in the west; domains of development information science; and its canons and paradigms. In addition, cognate disciplines; relevance of technology transfer; need for theoretical stringency; and a search for validation of the discipline are discussed.     

Editorial commentary

This article reports on researching “Middle East: Information Literacy awareness and indigenous Arabic World Wide Web content challenges”. The research reported upon was conducted in preparation for a training presentation which was delivered as a part of the UNESCO “Training the Trainers” (TTT) in Information Literacy workshop project that was held November 6–8, 2008 at the Bibliotheca Alexandrina in Alexandria, Egypt. Although the concept of Information Literacy is relatively new worldwide, by now it is fairly well understood, practiced and pedagogically supported in the developed world. But, it is still quite a mystery for developing countries, especially in the Middle East and North Africa regions. Therefore, the presentation the authors were invited to deliver at the workshop aimed at creating a much needed broader awareness concerning the concept of Information Literacy, including the somewhat differing definitions which are used in various world regions and cultures, and the concept’s relevance to the advancement of knowledge, research, and the general level of education in the Arabic speaking world. Special attention was paid to these problems in the context of challenges faced by higher education institutions in the Middle East and North Africa regions.

The authors discovered that the problem of the scarcity of indigenous Arabic content materials on the World Wide Web is inextricably related to the challenges of increasing the awareness of Middle East and North Africa audiences to the relevance of Information Literacy. The authors endeavor to explain in detail what this inter-relationship is, and why and how the increase of Arabic materials on the Web could then lead to an increase in the awareness of Information Literacy in those Arabic speaking regions.

The workshop presentation aimed at explaining and promoting Information Literacy skills, not only to students and researchers, but also to future Information Literacy trainers (the participants at the UNESCO workshop). The language barrier, the Digital Divide, and the lack of adequate Arabic digital content/resources relating to Information Literacy, were all reviewed with the workshop participants, illustrated by real world case examples, and discussed, in an effort to simultaneously try to work toward a consensus approach to teaching and learning the IL concept, and at the same time create a heightened Information Literacy awareness. Rather than simply amplify in detail the technical contents of the workshop presentations the authors made in this article, and with the encouragement of the Review’s editor and guest editor, the authors decided to “tell their story” in anecdotal fashion, sharing with the workshop participants tales of the many challenges they faced in just preparing materials for their presentations – and covering both the presentation format and the presentation content aspects, including explaining why they selected a specific teaching and learning approach, and how they dealt with various delivery and implementation challenges. By so doing, readers faced with similar teaching challenges might be better prepared to respond to the many challenges, both in the context of the preparations they will be required to make as well as in the context of their actual content delivery at their workshops.     

Editorial commentary on publications received

Virtually all aspects of all library functions are going through a period of change, but a few contrasts between and among Western countries persist. First, decentralization to allow for regional initiatives and traditions persists at the risk of inhibiting growth of integrated national systems, especially in Europe. However, coordinating agencies to affect national and international exchanges are growing, and education for professional staff is receiving more attention in Europe. Second, library staff are more often bureaucratic than professional on the continent, as compared with the United States and the United Kingdom. Third, technology is adapted and adopted most often and most intensively in libraries serving medicine, science, and technology in all countries. Fourth, information privacy and sharing information continue to be major policy issues for all.

There are other problems explored in this paper that affect the status of libraries everywhere and underlie the contrasts found at all levels of technological development across national boundaries and across types of libraries: 1. (1) The need for national and international levels of information policies.

2. (2) The need to identify the components of information science that are library-related.

3. (3) The identification of the role of libraries in the changing information environment.

Resolution of these three problems will enhance national and regional distinctions, which should allow for more effective library services on all political levels.     

Verbal aggression in violent and nonviolent marital disputes

Recent research suggests that verbal aggression may function as a catalyst to violence between spouses in marital disputes. Communication skills deficiencies may predispose spouses to rely upon verbal aggression in family conflict situations instead of more constructive forms of communication such as argumentation. This suggests a need to understand better the role of verbal aggression in interspousal violence. A study is presented which compared a sample of nonabused wives to a clinical sample of abused wives in terms of self‐reports of the use of verbal aggression by the husband and wife in their most recent dispute. While there were several differences between the two groups, of the ten types of verbally aggressive messages examined, character attacks most clearly differentiated violent from nonviolent marital disputes. Two hypotheses which predicted the degree of verbal aggression in violent and nonviolent disputes and the relationship between husband and wife usage were supported. Implications are discussed especially in terms of studying interspousal violence from a communication orientation.